1
00:00:00,000 --> 00:00:04,900
Welcome to the Cloud Native in 15 Minutes podcast. It's been a while since we've had to post an

2
00:00:04,900 --> 00:00:10,900
episode, but here we are. I'm Derek Harris from VMware, and my guest today is Gautam Palapa,

3
00:00:11,080 --> 00:00:16,260
a global CTO at VMware. And Gautam is a specialist in business transformation,

4
00:00:16,720 --> 00:00:20,560
and that's what we talk about specifically. We're talking about business transformation

5
00:00:20,560 --> 00:00:25,660
in a post-COVID-19 world and what that's going to look like. Obviously, a lot of companies are

6
00:00:25,660 --> 00:00:30,560
going through some dialsides right now. It's been a tough few months, but Gautam has a take

7
00:00:30,560 --> 00:00:35,180
that this actually might end up being a net positive for some companies and employees and

8
00:00:35,180 --> 00:00:40,420
consumers in the long run as some of the innovations we've been forced to undertake during the past few

9
00:00:40,420 --> 00:00:46,180
months are going to stick with us, ranging from working from home to more empathy for the user

10
00:00:46,180 --> 00:00:52,320
experience or even the developer experience within companies. So I think it's a uplifting might not

11
00:00:52,320 --> 00:00:57,600
be the right word, but if you're looking for some source of optimism, I think Gautam is going to

12
00:00:57,600 --> 00:01:03,820
deliver that. So stick around. All right, Gautam, just to get started, can you talk through,

13
00:01:03,940 --> 00:01:08,720
give listeners a quick background on your history and your experience, like kind of your role and

14
00:01:08,720 --> 00:01:15,480
your experience in business transformation? Sure, love to. So I'm Gautam Palapa. I'm a global CTO

15
00:01:15,480 --> 00:01:22,380
at VMware, where I focus on business transformations. My goal and something that I've been doing throughout

16
00:01:22,380 --> 00:01:29,040
has been to work with different organizations, people, leaders, and try to transform their people,

17
00:01:29,040 --> 00:01:35,600
their people, processes, technology, and their cultures so that they can operate in a much more

18
00:01:35,600 --> 00:01:41,020
developer productive way and also to improve the quality of life of not only the organizations,

19
00:01:41,020 --> 00:01:47,360
but also the people working there. So that's kind of my motivation. I've led various business

20
00:01:47,360 --> 00:01:54,360
transformations in the past when I was working at large telecommunication and other organizations,

21
00:01:54,360 --> 00:02:02,140
and then decided to do it on a bigger scale, thanks to Privatel and now VMware and work with

22
00:02:02,140 --> 00:02:06,640
many people in different verticals. So just to level set, can we talk about, when you talk about

23
00:02:06,640 --> 00:02:11,700
business transformation, what does that mean exactly? And how does it compare with, I think, digital

24
00:02:11,700 --> 00:02:17,320
transformation, which is the term, I'll be honest, that I'm more familiar with? What's the connection?

25
00:02:17,320 --> 00:02:24,920
Yeah. So, no, that's a really good question. And thanks to media and other places, the words have

26
00:02:24,920 --> 00:02:33,600
been used interchangeably. So when you talk about digital transformation, data is at the core of all the

27
00:02:33,600 --> 00:02:39,880
transformation that occurs. The organization uses data, the analytics around it, the learnings that they get

28
00:02:39,880 --> 00:02:45,580
out of the data, and then try to transform their organization in different ways. A business

29
00:02:45,580 --> 00:02:52,600
transformation is a much more broader concept. It takes into account changes from a cultural perspective,

30
00:02:52,660 --> 00:02:59,980
from a business perspective, like the business models and so on, from an IT portfolio perspective,

31
00:02:59,980 --> 00:03:06,480
the space that they have to work in, and also the people and processes. So it encompasses digital

32
00:03:06,480 --> 00:03:11,140
transformation. It's much more a broader umbrella. And this is the definition that I've operated on.

33
00:03:11,700 --> 00:03:17,240
So at VMware, when we interact and work with various companies, and we talk about business

34
00:03:17,240 --> 00:03:23,540
transformation, it's not just about using data and capturing data and using that observability to get

35
00:03:23,540 --> 00:03:30,540
benefit out of it. But it's more about how do we holistically help the organization grow and move from

36
00:03:30,540 --> 00:03:38,540
whatever state they are in into a generative culture, where you have a growth mindset, you have a positive culture,

37
00:03:38,540 --> 00:03:43,540
you have safe spaces and psychological safety, and all those various things.

38
00:03:43,540 --> 00:03:50,540
All right. And why do you think there's such a push around this stuff now? I think a digital transformation specifically,

39
00:03:50,540 --> 00:03:57,540
we've had the internet for a long time, we've had smartphones, I mean, really ubiquitous for about a decade or so,

40
00:03:57,540 --> 00:04:03,540
like, what is it now? Why is it now that we're finally starting to see this discussion pick up so rampantly?

41
00:04:03,540 --> 00:04:12,540
The biggest driver, I feel that that is accelerating all of this, not only digital transformation, but also all the other

42
00:04:12,540 --> 00:04:21,540
aspects is moving to a cloud-native space. The barrier to entry for organizations is pretty low right now, especially

43
00:04:21,540 --> 00:04:28,540
in a cloud-native world. You have public and private IASs, you have, you don't have to worry about the infrastructure

44
00:04:28,540 --> 00:04:35,540
anymore, you have various technologies, you have abstraction layers such as VMware Tanzu that will help you spin up

45
00:04:35,540 --> 00:04:41,540
and VMware Spring Runtime that will help you spin up applications in minutes. And then you don't have to worry about

46
00:04:41,540 --> 00:04:48,540
the scalability or the security portion of things, because a lot of it is now taken care of. And so it's much more

47
00:04:48,540 --> 00:04:55,540
accelerated to get something onto the platform quickly and have people consume it. And then you have mobile

48
00:04:55,540 --> 00:05:02,540
applications that can be pushed quickly. There's a lot of transactions that go over there. So with a huge

49
00:05:02,540 --> 00:05:09,540
amount of data, with a huge amount of customer outreach, and the ease of deploying these applications, it becomes

50
00:05:09,540 --> 00:05:16,540
really imperative for organizations today to embrace this transformation and start moving and accelerating

51
00:05:16,540 --> 00:05:25,540
towards it. And with this pandemic, the global pandemic that we are suffering through right now, it becomes even more

52
00:05:25,540 --> 00:05:30,540
important because everyone's working remote, you need to have different collaboration tools, you need to have

53
00:05:30,540 --> 00:05:41,540
different applications, and you need to manage your infrastructure and your applications remotely, which is the definition of cloud-native

54
00:05:41,540 --> 00:05:42,540
abstraction.

55
00:05:42,540 --> 00:05:50,540
Yeah, that was going to be my next question. So I was like, okay, so why now? Well, because there's almost no, there's not an excuse

56
00:05:50,540 --> 00:05:58,540
not to, like you said, the technology aspect of it at least is there. And so if you're going to transform the pieces of the

57
00:05:58,540 --> 00:06:04,540
puzzle technologically, it seems like they are there to actually do that. But I don't want to ask me, it's always, I mean, for any number of

58
00:06:04,540 --> 00:06:11,540
reasons, including organizational and cultural reasons, this is always a challenging and complex task. But then, what I

59
00:06:11,540 --> 00:06:17,540
wanted to ask was, how was COVID-19 and this whole coronavirus pandemic added to that, right? I mean, it must have

60
00:06:17,540 --> 00:06:19,540
complicated things markedly.

61
00:06:19,540 --> 00:06:29,540
Definitely. And there are a lot of organizations who were thinking of starting their own transformation, but didn't

62
00:06:29,540 --> 00:06:36,540
have that compelling event to actually go into it full bore. And now with the pandemic, they are forced to do it

63
00:06:36,540 --> 00:06:43,540
because all of a sudden overnight, you have 100% off your workforce working remote, and you don't have the concept of

64
00:06:43,540 --> 00:06:53,540
coming in and working together, collaborating physically in the same co-located space. You need to adapt to different ways. And

65
00:06:53,540 --> 00:07:02,540
especially if you're in verticals, such as the essentials, like retail and so on, you don't have the luxury of customers coming into

66
00:07:02,540 --> 00:07:08,540
your stores. And having that physical and tactile interaction that they would have taken for granted, it suddenly goes

67
00:07:08,540 --> 00:07:17,540
away. Everything is now digital. So these organizations have to quickly reinvent themselves and discover how they can

68
00:07:17,540 --> 00:07:24,540
have that digital twin of the physical interaction that they have and implement it. And that's what COVID is actually

69
00:07:24,540 --> 00:07:34,540
bringing. It also, a funny byproduct of this is that it has levered the playing field. So for example, all the

70
00:07:34,540 --> 00:07:39,540
startups, they had a huge advantage because they could move really fast. They were extremely nimble and they could

71
00:07:39,540 --> 00:07:47,540
deploy applications quickly, do penetrate the market, and then start getting revenue out of it. While the other

72
00:07:47,540 --> 00:07:53,540
incumbent companies used to take much more of a deliberate approach around it because they had existing

73
00:07:53,540 --> 00:08:01,540
technologies, have these big incumbents who actually have the money to invest in innovation strategies that can

74
00:08:01,540 --> 00:08:08,540
help them. So it's reduced the gap between startups and incumbents. And so it's all fair game right now.

75
00:08:08,540 --> 00:08:16,540
So it's almost like, I mean, if you look past the obvious financial disaster that has been a lot of this, like

76
00:08:16,540 --> 00:08:21,540
this, the silver line, one of the silver linings might be if you're a large company, this kind of forced your

77
00:08:21,540 --> 00:08:27,540
hand. And like you said, level the playing field in the sense that you see, you see why now it's very, it should be

78
00:08:27,540 --> 00:08:32,540
very clear why you need to look at making a change in some of these areas, invest in innovation, because you know,

79
00:08:32,540 --> 00:08:39,540
whatever, it was something that seemed like maybe a, a decades out or a long-term thing became immediate

80
00:08:39,540 --> 00:08:40,540
very quickly.

81
00:08:40,540 --> 00:08:41,540
Yeah.

82
00:08:41,540 --> 00:08:45,540
Are there other silver linings that you're saying? I hate to use that term because it's like, I mean,

83
00:08:45,540 --> 00:08:51,540
again, like just given the gravity of everything, but I mean, for example, I look at working from home,

84
00:08:51,540 --> 00:08:56,540
you know, the idea of enabling people to work from home as a, as a, as a thing that maybe should have been

85
00:08:56,540 --> 00:09:02,540
looked at earlier or, or like, you know, like, like you mentioned, adopting some advanced collaboration

86
00:09:02,540 --> 00:09:09,540
tools and, and just generally making the, the workplace, not this thing where you go to the office

87
00:09:09,540 --> 00:09:14,540
and you're face to face all the time. And that's the only way that work can ever get done. Like that's,

88
00:09:14,540 --> 00:09:17,540
that seems like something in the longterm, that's going to be a benefit.

89
00:09:18,540 --> 00:09:25,540
Yeah. Yeah, definitely. And, and I can understand we as humans always try to look for something

90
00:09:25,540 --> 00:09:31,540
hopeful, even in the face of adversity. So I understand us all struggling through these very

91
00:09:31,540 --> 00:09:39,540
stressful times and trying to find positive things that we can hold onto and start embracing and, and

92
00:09:39,540 --> 00:09:44,540
driving. One of the things that I feel that that has come out of it is there's going to be a new way

93
00:09:44,540 --> 00:09:50,540
of working, right? You mentioned about remote workforce and how it's going to stay for a while. And I,

94
00:09:50,540 --> 00:09:54,540
I fundamentally believe that we're going to change and we're going to elevate the way that we,

95
00:09:54,540 --> 00:10:02,540
collaborate, execute and communicate and even enable our folks. When right now we're all working from

96
00:10:02,540 --> 00:10:09,540
home and while we're working at home, we also have life happening around us. And that is seeping into

97
00:10:09,540 --> 00:10:16,540
our work. So while it might be considered as working from home, it's not, it's not truly that it's

98
00:10:16,540 --> 00:10:23,540
actually existence at home while we are trying to be productive and trying to help interact with the

99
00:10:23,540 --> 00:10:31,540
our personal and professional lives. That is going to fundamentally the change, change the way we work,

100
00:10:31,540 --> 00:10:38,540
especially from agile teams. Agile teams always used to stress upon co-location, making sure that you

101
00:10:38,540 --> 00:10:45,540
are exchanging information quickly through organic methodologies. And now in a remote workforce,

102
00:10:45,540 --> 00:10:53,540
all those are going to be challenged because you don't have the concept of co-location. You have to

103
00:10:53,540 --> 00:10:57,540
have that virtual collaboration space and try to find new ways of interacting with people. So I think

104
00:10:57,540 --> 00:11:05,540
the ways of agile working is going to change, which is extremely interesting. It's also very exciting.

105
00:11:05,540 --> 00:11:13,540
I think the ways we collaborate is going to improve. I mean, there are a ton of apps that have just popped

106
00:11:13,540 --> 00:11:19,540
out over the last few months, which try to recreate hallway conversations, team chats, virtual coffees,

107
00:11:19,540 --> 00:11:27,540
virtual happy hours, water cooler talk, those kinds of things. And it's very interesting to see how that happens.

108
00:11:27,540 --> 00:11:31,540
I think it's really interesting to see how that works. It's very interesting to see how that works.

109
00:11:31,540 --> 00:11:33,540
It's really interesting to see how that works. It's very interesting to see how that works.

110
00:11:33,540 --> 00:11:39,540
We've had one large co-located team and then the distributed members were invited into that co-location space.

111
00:11:39,540 --> 00:11:43,540
And now with that being 100% distributed, it's going to be very interesting.

112
00:11:43,540 --> 00:11:48,540
I feel we're going to evolve much more from a collaboration perspective.

113
00:11:48,540 --> 00:11:54,540
And now it helps us empathize with all the distributed teams as well,

114
00:11:54,540 --> 00:12:00,540
because every one of us are in the same state and it helps us connect more as humanity.

115
00:12:00,540 --> 00:12:04,540
And I think that will, that, that is another silver lining that comes out of this.

116
00:12:04,540 --> 00:12:08,540
Yeah, for sure. I, as I worked from home since I think 2006,

117
00:12:08,540 --> 00:12:13,540
and it's been various experiences depending on the team, how distributed the team was,

118
00:12:13,540 --> 00:12:17,540
would you get how much of an, sometimes, sometimes it was how much of an outsider.

119
00:12:17,540 --> 00:12:19,540
I mean, that might be too strong of a word, but yeah,

120
00:12:19,540 --> 00:12:23,540
there are definitely situations where it felt like you're part of a team because everything was distributed.

121
00:12:23,540 --> 00:12:28,540
And then there were situations where it felt like you're this person who kind of jumps in

122
00:12:28,540 --> 00:12:34,540
and people are forced to do a zoom meeting or hang out or whatever, because you're on the call.

123
00:12:34,540 --> 00:12:39,540
Right. And you just, you're kind of inserted unnaturally into, into the process.

124
00:12:39,540 --> 00:12:42,540
Yeah. I think this, so this definitely seems to be a silver lining.

125
00:12:42,540 --> 00:12:45,540
And the other thing too, when you talked about existing from home,

126
00:12:45,540 --> 00:12:49,540
like, I mean, just, just before I was starting to record this podcast, I had to, you know,

127
00:12:49,540 --> 00:12:53,540
kind of scoop my daughter away from, away from my office door.

128
00:12:53,540 --> 00:13:01,540
Um, and I think, and the idea of empathy, I'm curious if you think like what your sense is for how organizations are going to.

129
00:13:01,540 --> 00:13:07,540
So as, as, as they start to readjust and recalibrate things after, after things kind of level out here,

130
00:13:07,540 --> 00:13:11,540
like this idea of maybe it's work life balance or something.

131
00:13:11,540 --> 00:13:15,540
But when you, when you're starting to redesign application workflows or when you're starting to redesign whatever,

132
00:13:15,540 --> 00:13:20,540
like this idea that, or, or how teams work together is like your employees are also people.

133
00:13:20,540 --> 00:13:26,540
And we're starting to realize that now everyone's like CEOs and celebrities, everyone, their kids are at home.

134
00:13:26,540 --> 00:13:27,540
There's no school.

135
00:13:27,540 --> 00:13:32,540
And you start to realize that people at the, at the end of the day, everyone is kind of going through the same thing.

136
00:13:32,540 --> 00:13:37,540
Maybe, you know, maybe that's also shifts the way we think about work or the way we think about technology.

137
00:13:37,540 --> 00:13:38,540
Definitely.

138
00:13:38,540 --> 00:13:44,540
And, and so COVID-19 challenged everything that we took for granted, right?

139
00:13:44,540 --> 00:13:52,540
If you, if you think about Maslow's hierarchy of needs at the beginning of this pandemic, when the lockdown started,

140
00:13:52,540 --> 00:13:58,540
we had a serious problem with food and, and other essentials logistics.

141
00:13:58,540 --> 00:14:02,540
And so the pandemic actually challenged our physiological needs.

142
00:14:02,540 --> 00:14:06,540
And that is something that hasn't happened for a very long time in society.

143
00:14:06,540 --> 00:14:10,540
So the very foundation of our hierarchy of needs was shaken.

144
00:14:10,540 --> 00:14:16,540
And then in addition to that, with the lockdown and with the shelter in place, our safety has been challenged.

145
00:14:16,540 --> 00:14:19,540
Then we've not been able to interact with our loved ones.

146
00:14:19,540 --> 00:14:22,540
And so the sense of love and belonging is lost.

147
00:14:22,540 --> 00:14:29,540
And that is accelerated or rather amplified by the fact that we're all working remotely as well.

148
00:14:29,540 --> 00:14:33,540
And we don't have, we don't get to interact physically with our coworkers.

149
00:14:33,540 --> 00:14:35,540
And that happened overnight.

150
00:14:35,540 --> 00:14:40,540
And so as part of all those things being eroded, definitely there's going to be a hit on the

151
00:14:40,540 --> 00:14:42,540
self-esteem for a lot of people.

152
00:14:42,540 --> 00:14:44,540
And then self-actualization.

153
00:14:44,540 --> 00:14:45,540
People are very scared.

154
00:14:45,540 --> 00:14:47,540
It's a very stressful time.

155
00:14:47,540 --> 00:14:51,540
And, and like you mentioned, there's life happening all around us.

156
00:14:51,540 --> 00:14:58,540
And organizational leaders, I believe have started realizing that, you know, we had this

157
00:14:58,540 --> 00:15:04,540
comfort level of different physical locations, satellite locations that were spread out separately.

158
00:15:04,540 --> 00:15:07,540
We had different contexts.

159
00:15:07,540 --> 00:15:11,540
We had different norms, rules of engagements in each of these physical locations.

160
00:15:11,540 --> 00:15:17,540
And all of a sudden, these satellite locations have collapsed into one single environment that

161
00:15:17,540 --> 00:15:22,540
is consistent and is permeating throughout.

162
00:15:22,540 --> 00:15:25,540
And so, you know, I think that's a lot of people that are in the world.

163
00:15:25,540 --> 00:15:27,540
And I think that's a lot of people that are in the world.

164
00:15:27,540 --> 00:15:28,540
And I think that's a lot of people that are in the world.

165
00:15:28,540 --> 00:15:29,540
And I think that's a lot of people that are in the world.

166
00:15:29,540 --> 00:15:30,540
And I think that's a lot of people that are in the world.

167
00:15:30,540 --> 00:15:31,540
And I think that's a lot of people that are in the world.

168
00:15:31,540 --> 00:15:32,540
And I think that's a lot of people that are in the world.

169
00:15:32,540 --> 00:15:33,540
And I think that's a lot of people that are in the world.

170
00:15:33,540 --> 00:15:34,540
And I think that's a lot of people that are in the world.

171
00:15:34,540 --> 00:15:35,540
And I think that's a lot of people that are in the world.

172
00:15:35,540 --> 00:15:36,540
And I think that's a lot of people that are in the world.

173
00:15:36,540 --> 00:15:41,540
And quietness to a six-year-old boy who's cooped up for over a couple of months.

174
00:15:41,540 --> 00:15:42,540
And it's really hard.

175
00:15:42,540 --> 00:15:44,540
The same thing with pets, right?

176
00:15:44,540 --> 00:15:49,540
So what I've found very encouraging is that good organizational leaders

177
00:15:49,540 --> 00:15:54,540
have started embracing this and understanding and empathizing with the employees

178
00:15:54,540 --> 00:16:00,540
and realizing that, like I said, it's not an experiment in working from home.

179
00:16:00,540 --> 00:16:06,540
But instead, this is existing from home with a focus and a purpose.

180
00:16:06,540 --> 00:16:11,540
And so they have started acknowledging that the developer productivity is going to reduce.

181
00:16:11,540 --> 00:16:13,540
And so they're slowing things down a bit.

182
00:16:13,540 --> 00:16:18,540
They understand that you need to have a productive, safe space to work in.

183
00:16:18,540 --> 00:16:22,540
And so a lot of companies are helping people who are working from home

184
00:16:22,540 --> 00:16:26,540
set up their comfortable environment so that they feel at ease.

185
00:16:26,540 --> 00:16:32,540
And then they have some sense of isolation if they're working from home for long hours.

186
00:16:32,540 --> 00:16:39,540
They also have introduced wellness programs and then ways to help people move around, be healthy,

187
00:16:39,540 --> 00:16:42,540
not just stuck at a computer, those kind of things.

188
00:16:42,540 --> 00:16:47,540
Those are positive benefits that would not have happened if not for this pandemic.

189
00:16:47,540 --> 00:16:55,540
And so it's very encouraging to see these organizational leaders elevate and empathize with employees.

190
00:16:55,540 --> 00:16:59,540
And I think it's going to be better for everyone overall.

191
00:16:59,540 --> 00:17:06,540
Our productivity is going to shoot up because once we start becoming comfortable and feeling much more safer,

192
00:17:06,540 --> 00:17:15,540
you are more prone to innovation and creativity and then collaboration and happiness overall.

193
00:17:15,540 --> 00:17:18,540
And so everyone's quality of life is going to improve.

194
00:17:18,540 --> 00:17:25,540
Right. And maybe, I mean, maybe it's exactly the stuff we've been talking about, but I'm curious what like what kind of questions,

195
00:17:25,540 --> 00:17:32,540
what kind of work you've been in discussions you've been having with clients during this time and what they're what they're concerned about

196
00:17:32,540 --> 00:17:37,540
or how this is affecting their plans or I mean, and again, like I said, maybe it's exactly what we've been talking about.

197
00:17:37,540 --> 00:17:48,540
But I'd be curious to get that sense. Yeah. So I work with clients in different verticals and the most hard hit ones are the hospitality sector and the food industry.

198
00:17:48,540 --> 00:17:53,540
Right. So and then the next ones are the essential workers.

199
00:17:53,540 --> 00:18:03,540
Those people are are still continuing to support the entire our entire society in putting themselves at risk at each time.

200
00:18:03,540 --> 00:18:14,540
So when I work with these kinds of people, the I feel extremely positive with the way that they are valuing the heroism of the essential workers

201
00:18:14,540 --> 00:18:18,540
and the people who are on the front lines, they're taking steps to protect them.

202
00:18:18,540 --> 00:18:24,540
They're taking steps to make them feel much more safer. And it's not just monetary, it's more psychological as well.

203
00:18:24,540 --> 00:18:35,540
And a lot of leaders are actually stepping forward and rolling up their sleeves and helping working in the trenches, so to speak, in order to make things better.

204
00:18:35,540 --> 00:18:46,540
So I think that the general shift within the IT organizations to help the supply chain logistics and the back end back end systems is is tremendous.

205
00:18:46,540 --> 00:19:02,540
So there are there are there are some clients that I've worked with who were who felt that deploying applications are making improvements or making adjustments to their existing application stack once a quarter.

206
00:19:02,540 --> 00:19:15,540
And they thought that that was pretty aggressive and now deploying like multiple times a week just so that they can push new features that help the customers that protect their supply chain folks and the store store employees.

207
00:19:15,540 --> 00:19:28,540
So it's it's it's phenomenal seeing how we as humans have started to coalesce together and try to fight back and and protect each other.

208
00:19:28,540 --> 00:19:31,540
It's it's it's great.

209
00:19:31,540 --> 00:19:44,540
Yes. So finally, Gautam, I want to ask you, is that the lasting impact of this maybe is, you know, from a technological perspective to like IT teams are hopefully are going to improve for the better as well as innovation.

210
00:19:44,540 --> 00:19:56,540
Right. As companies start to pick up the pace of pushing out features and adopting cloud native technologies and doing all this like like maybe in the end for at least from an IT perspective, from a technology perspective.

211
00:19:56,540 --> 00:20:03,540
This was a this was a jumpstart to getting almost to that that that place where where companies needed to be.

212
00:20:03,540 --> 00:20:04,540
Oh, definitely.

213
00:20:04,540 --> 00:20:11,540
So it's existential crisis crises always drive technology innovation by leaps and bounds, right?

214
00:20:11,540 --> 00:20:18,540
Right. It's adversity that actually helps us or the desire to overcome adversity that actually helps us progress forward.

215
00:20:18,540 --> 00:20:25,540
I I personally feel that there are a couple of things that are going to hugely get improved upon.

216
00:20:25,540 --> 00:20:40,540
The first one is the organizational culture, the definition of it and what it actually means means for a large predominant group of people who are working remotely, what the definition of that and is is going to change.

217
00:20:40,540 --> 00:20:45,540
Next, from a process perspective, there's going to be a huge amount of push towards automation.

218
00:20:45,540 --> 00:20:54,540
We want to get things faster and quicker and we want to do it with with lesser manual intervention and also reduced risk.

219
00:20:54,540 --> 00:20:57,540
And so automation is going to be a big push.

220
00:20:57,540 --> 00:21:03,540
From a people perspective, there's going to be more empathy and leaders are going to be more open.

221
00:21:03,540 --> 00:21:13,540
And we've already seen a lot of these with with several leaders in the IT community stepping forward and releasing statements, supporting various causes.

222
00:21:13,540 --> 00:21:23,540
And from a from a from a technology perspective, for sure, we're going to we're going to fundamentally improve our abstraction, our ability to deliver quickly.

223
00:21:23,540 --> 00:21:38,540
The speak to market process of things is going to improve the security of things is going to be hugely improved in my mind, especially because of the different ways in which you can now deploy applications and the various points of entry.

224
00:21:38,540 --> 00:21:46,540
And then from a scalability and stability perspective, we're going to be going to jump in leaps and bounds because now it's more existential.

225
00:21:46,540 --> 00:21:47,540
It is a necessity.

226
00:21:47,540 --> 00:21:49,540
It is not a nice to have anymore.

227
00:21:49,540 --> 00:21:57,540
So fundamentally, we are going to change and improve and grow as a culture and a society.

228
00:21:57,540 --> 00:21:59,540
All right. Well, that seems a good place to end.

229
00:21:59,540 --> 00:22:01,540
And I hope you're right.

230
00:22:01,540 --> 00:22:02,540
And thank you so much.

231
00:22:02,540 --> 00:22:03,540
Thank you.

232
00:22:03,540 --> 00:22:06,540
OK, there you have it.

233
00:22:06,540 --> 00:22:07,540
I hope you learned something.

234
00:22:07,540 --> 00:22:17,540
If you want to follow Gautham online, you can follow him on Twitter and LinkedIn at his username is G Palapa, G P A L L A P A.

235
00:22:17,540 --> 00:22:19,540
So you can find him on Twitter and or LinkedIn.

236
00:22:19,540 --> 00:22:28,540
You can also find some of his blog posts on business transformation at on the intersect site, which is Tonsu dot VMware dot com slash intersect.

237
00:22:28,540 --> 00:22:41,540
And of course, to find out more about all things cloud native and and VMware space in that world, you can check out the Tonsu portfolio of products at Tonsu dot VMware dot com.

238
00:22:41,540 --> 00:22:42,540
That's T-A-N-Z-U.

239
00:22:42,540 --> 00:22:43,540
T-A-N-Z-U.

240
00:22:43,540 --> 00:22:44,540
Tonsu.

241
00:22:44,540 --> 00:22:45,540
Tonsu.

242
00:22:45,540 --> 00:22:46,540
Thank you.