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Welcome, listeners, to the Cloud and Culture Podcast.

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If you're new, here's the quick background.

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I'm Danielle Burrow from VMware.

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And I'm Derek Harris from VMware.

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And this podcast is focused on VMware Pivotal Labs

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and the work done by our team of experts

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to help organizations shift their software development

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into high gear.

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As the title suggests, that entails modernizing

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and sometimes just kickstarting software development

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and tooling, as well as helping clients create a culture

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that will allow them to run efficient,

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self-sufficient software development teams for the long term.

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This week, we're joined by Ellie Arrera,

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who runs Pivotal Act at VMware.

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Pivotal Act is an initiative to help nonprofits

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from around the world build software to serve their clients

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and fulfill their missions.

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Ellie shares her experiences working with these organizations

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on a wide array of problems

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and discusses some of the unique challenges that arise

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when working with sensitive data, at-risk populations,

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and different geopolitical considerations.

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She also explains how Pivotal Act prepares its nonprofit clients,

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which often don't have large software engineering budgets,

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to keep their work going over the long run.

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Yeah, it's an insightful discussion,

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if only because it focuses on a group of users

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that are far cry from the traditional large enterprises

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we normally focus on.

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However, from data privacy to sheer scrappiness,

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there actually are a lot of lessons that business leaders

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can learn from their nonprofit counterparts.

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You can learn more about Pivotal Act,

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and if you're a nonprofit, reach out to get involved

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by visiting tanzu.vmware.com slash act, A-C-T.

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And as always, don't forget to visit tanzu.vmware.com slash labs

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to learn more about Pivotal Labs

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and how we can help you kickstart your next project

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and get better at building software.

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Well, Ellie, thank you so much for joining us today.

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Let's just go ahead and jump into it.

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Could you start us off with just a quick introduction

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of who you are and your role with Pivotal Act?

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Yeah, of course.

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My name's Ellie Herrera, and I'm head of Pivotal Act.

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Awesome.

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And can you give us a little bit of background

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on what Pivotal Act is?

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Like, when did it start?

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And kind of what motivated it to begin?

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Yeah, so Pivotal Act started really three years ago now.

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So I was a product manager in Pivotal Labs,

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now VMware Pivotal Labs.

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And I ended up doing some work with an organization

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called the Humanitarian Innovation Fund,

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and then with the Red Cross.

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And this was with another colleague,

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Ali Blenken, at the time.

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She's since left the company.

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But together, it was when we were doing that work

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that we realized that there's an opportunity really

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to work with nonprofits in a similar way

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that we work in Pivotal Labs to support them

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in designing and building technology

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that can really make a difference

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and really make an impact.

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And so we kind of came up with the idea

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of adapting the services that we have within labs

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to specifically working with nonprofits

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to try and drive social impact.

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And that's really where the idea was born.

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And what is, I mean, correct me if I'm wrong,

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but I'm taking the understanding

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you are all of Pivotal Act at the moment, correct?

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Correct, right now.

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It is me.

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We're very much in a...

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I was going to say, how do you scale?

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Well, yes, we are in startup mode right now.

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We're like a little startup within a company.

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But the plan is actually to expand the team

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and bring on some different roles,

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which has been really great.

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But the way that the program is set up

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is that we don't really need to be a really big team

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because when we run projects with nonprofits,

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what we do is we bring in consultants

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from our different Pivotal Labs offices and teams

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to work with the nonprofits together.

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So we actually don't really need to be a huge team ourselves,

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which is really great.

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I'm curious what it is.

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I mean, I think...

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So if anyone's been listening to this podcast especially,

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but I think a lot of people listening probably

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at least have passing familiarity with Pivotal Labs,

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what's the shift, I guess, when you're working?

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Or what's different or unique working with nonprofits

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compared with a large enterprise, right,

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or a team within a regular enterprise?

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Yeah, so there are some differences

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that we've learned over the past few years from doing this.

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I think one of the ones that really sticks in my mind

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is the fact that the organizations that we're working with

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are often working in quite difficult environments

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and often working with quite vulnerable people.

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So to give you an example,

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we've done projects where we've worked with young people

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who've been in foster care as they turn 18

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and transition out of the care system.

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That's one example.

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We've done another project with an organization

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called the Collaborative Cash Delivery Network,

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and that was looking at how to coordinate

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distributing cash in emergencies

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as part of like a humanitarian response,

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things like floods and earthquakes.

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So in those kinds of instances,

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there are really high stakes involved in that.

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So what that's meant is for the projects that we do,

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we really try to make sure

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that we're building tech in a responsible way.

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And one of the ways that we do that

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is by taking a step back

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and really looking at the whole kind of ecosystem

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and all the different people that are involved in that

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to really avoid making any unintended consequences

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of what it is that we're actually designing and building.

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We just really want to make sure

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that we're not really adding any additional harm.

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And that's something that's actually relevant

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in all kinds of projects.

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But I think especially when you're working

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with traditionally underserved communities,

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then that's extra important.

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Well, what's the...

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I'm curious on that, like,

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because we hear so much...

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Speaking of unintended consequences,

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I mean, that is like in the zeitgeist so much right now

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due to social media

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and just a lot of our web

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and mobile behaviors in general.

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Like, how do you plan for that?

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I mean, or what's the process for actually...

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I'm curious because I think a lot of, you know,

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frankly, a lot of organizations

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could stand to think about unintended consequences

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when they're designing things.

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Yeah, I totally agree with you.

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There's a few different ways of doing that.

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I think one of the things that we do is...

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Well, there's one framework that we used

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is called a future wheel.

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And that was something that we used

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on a project quite recently

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with a nonprofit called A21.

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And they're really focused on ending slavery.

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That's their overall mission.

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We were working with them

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specifically on creating an online curriculum

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about human trafficking for young people.

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The idea being that

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if they can identify the signs early on

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and be educated about it,

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hopefully, you know,

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it would be less likely to happen.

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So in thinking about an online curriculum for that,

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there was a particular feature

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that the team were looking at.

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And that was around

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when you get to like very sensitive parts

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of the curriculum

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to allow the students to kind of read through

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and step through that part on their own,

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but then have an opportunity

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to message privately

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with the teacher or the educator.

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And they came up with that idea

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because that's quite similar

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to how other sensitive topics are taught

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like sex education.

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So what they did was,

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okay, let's think about that.

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Now let's play forward

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all the potential things

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that could happen

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if we actually build out that feature.

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So it's quite a sort of speculative,

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forward-thinking approach.

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And they actually came up

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with quite a few,

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well, really quite a lot

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of potential unintended consequences of that.

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So an example there could be

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that, you know,

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maybe a student has concerns

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or they're alarmed

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or they don't understand

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and they reach out to the teacher,

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but maybe the teacher's inundated

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with lots of people

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and so they're not able

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to get back to the student.

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So they, maybe they feel neglected

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and that could create some harm

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or they're not able to learn.

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But it also could mean

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that there could be potential liability issues

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for the teachers.

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Or another issue could be

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that maybe students could enter

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any personal information

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about themselves,

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which could, you know,

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leave them at risk

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if the tool could ever

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get into the wrong hands.

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Or even just thinking about, like,

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the context in which a student

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might be using this.

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Like, if they're at home,

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you know, maybe there could be

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someone else in the home

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that shouldn't see that material

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like a younger sibling.

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So it's kind of just playing through

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all of these different scenarios.

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And then as a result of doing that,

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the team actually decided

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not to build that particular feature.

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And it was quite a sort of quick

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and efficient way

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to test that out

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rather than going ahead

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and actually building out a prototype

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and testing it

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to see what would happen.

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That's really interesting.

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Yeah, to your point earlier,

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I can definitely see

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there being a lot of benefits

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to applying that same

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type of design thinking

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to, you know,

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every project that you work on

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regardless of the industry.

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I wonder, too,

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you know, when you're working

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with non-profits,

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you know, one of the things

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that I've experienced

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in my past life

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working in the non-profit world

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is just the lack of resources

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and the lack of budget.

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And people don't tend

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to have a lot

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of technical expertise.

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So I'm wondering

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kind of what that looks like

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when you go in

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to, you know,

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help an organization

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build an app

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or build a piece of technology.

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Like how,

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because Pivotal Labs

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is so, you know,

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one of the huge benefits

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is that we help enable

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our clients

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to carry forward

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with the work

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after we leave.

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And so I just wonder

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00:09:12,020 --> 00:09:13,040
how does Pivotal Act

279
00:09:13,040 --> 00:09:14,280
handle that?

280
00:09:15,340 --> 00:09:16,960
That's a really good question.

281
00:09:17,300 --> 00:09:17,700
So, yeah,

282
00:09:17,740 --> 00:09:19,100
we try to kind of

283
00:09:19,100 --> 00:09:20,060
lift and shift

284
00:09:20,060 --> 00:09:21,320
or adapt our labs method,

285
00:09:21,320 --> 00:09:21,880
as you mentioned,

286
00:09:21,880 --> 00:09:23,620
and that definitely involves

287
00:09:23,620 --> 00:09:24,780
enabling a product team

288
00:09:24,780 --> 00:09:26,060
or working very closely

289
00:09:26,060 --> 00:09:27,360
with a designer,

290
00:09:27,740 --> 00:09:28,380
product manager,

291
00:09:28,380 --> 00:09:29,440
and software engineers

292
00:09:29,440 --> 00:09:30,880
so that at the end

293
00:09:30,880 --> 00:09:31,420
of the project,

294
00:09:31,520 --> 00:09:32,480
the Pivotal Labs team

295
00:09:32,480 --> 00:09:33,480
can kind of step back

296
00:09:33,480 --> 00:09:34,880
and then that product team

297
00:09:34,880 --> 00:09:35,700
on the client side

298
00:09:35,700 --> 00:09:36,840
can kind of keep going.

299
00:09:37,560 --> 00:09:38,380
And what we found

300
00:09:38,380 --> 00:09:39,780
when we started with Act

301
00:09:39,780 --> 00:09:40,700
is that a lot of nonprofits

302
00:09:40,700 --> 00:09:43,040
don't have software engineers

303
00:09:43,040 --> 00:09:43,700
or designers

304
00:09:43,700 --> 00:09:44,400
or product managers.

305
00:09:44,600 --> 00:09:45,460
Some do,

306
00:09:45,960 --> 00:09:47,480
but a lot of them do not,

307
00:09:47,660 --> 00:09:48,320
I think for the reasons

308
00:09:48,320 --> 00:09:48,940
that you mentioned

309
00:09:48,940 --> 00:09:49,840
in terms of kind of

310
00:09:49,840 --> 00:09:51,300
financial constraints

311
00:09:51,300 --> 00:09:51,980
and budgets

312
00:09:51,980 --> 00:09:52,860
and things like that.

313
00:09:53,220 --> 00:09:54,600
So we are learning

314
00:09:54,600 --> 00:09:55,960
how to kind of adapt

315
00:09:55,960 --> 00:09:56,800
our program.

316
00:09:57,340 --> 00:09:58,080
And so where we are

317
00:09:58,080 --> 00:09:59,680
finding those teams,

318
00:09:59,800 --> 00:10:01,600
we can kind of lean

319
00:10:01,600 --> 00:10:02,600
on the kind of experience

320
00:10:02,600 --> 00:10:03,620
that we have with labs,

321
00:10:03,780 --> 00:10:05,820
but where we don't have that,

322
00:10:05,940 --> 00:10:07,280
we've really got to kind of

323
00:10:07,280 --> 00:10:08,500
expand the way that we work.

324
00:10:08,600 --> 00:10:10,160
And so a lot of that involves

325
00:10:10,160 --> 00:10:11,300
really taking a view,

326
00:10:11,460 --> 00:10:12,420
like a long-term view,

327
00:10:12,520 --> 00:10:13,440
thinking about sustainability

328
00:10:13,440 --> 00:10:14,340
and impact.

329
00:10:14,760 --> 00:10:16,880
Like if we look at this problem

330
00:10:16,880 --> 00:10:17,560
and we actually,

331
00:10:17,760 --> 00:10:17,900
you know,

332
00:10:17,920 --> 00:10:19,080
we deeply research it,

333
00:10:19,140 --> 00:10:20,360
we look at the systems involved

334
00:10:20,360 --> 00:10:21,160
and we think actually,

335
00:10:21,280 --> 00:10:23,000
yeah, some, you know,

336
00:10:23,040 --> 00:10:24,200
software here could really

337
00:10:24,200 --> 00:10:24,760
make a difference.

338
00:10:24,760 --> 00:10:25,600
We have to think about,

339
00:10:25,740 --> 00:10:26,400
well, who's going to,

340
00:10:26,640 --> 00:10:27,560
who's actually going to maintain

341
00:10:27,560 --> 00:10:29,500
that after the end

342
00:10:29,500 --> 00:10:30,160
of the engagement.

343
00:10:30,900 --> 00:10:31,440
And so we've looked

344
00:10:31,440 --> 00:10:32,360
at a few different models

345
00:10:32,360 --> 00:10:32,920
around that,

346
00:10:33,300 --> 00:10:34,740
where we built something

347
00:10:34,740 --> 00:10:35,520
in such a way

348
00:10:35,520 --> 00:10:37,100
that we're able to kind of

349
00:10:37,100 --> 00:10:38,080
get that first version

350
00:10:38,080 --> 00:10:38,680
out the door

351
00:10:38,680 --> 00:10:40,560
and then kind of pause

352
00:10:40,560 --> 00:10:41,560
and wait and see

353
00:10:41,560 --> 00:10:42,380
kind of how it works

354
00:10:42,380 --> 00:10:43,160
in the real world.

355
00:10:43,420 --> 00:10:45,100
And then it might be the case

356
00:10:45,100 --> 00:10:46,000
that the nonprofit

357
00:10:46,000 --> 00:10:47,920
could work with another agency

358
00:10:47,920 --> 00:10:48,740
or a contractor

359
00:10:48,740 --> 00:10:50,060
kind of further down the line.

360
00:10:50,260 --> 00:10:51,300
But the hope is that

361
00:10:51,300 --> 00:10:52,700
we've kind of built up

362
00:10:52,700 --> 00:10:53,740
their skills in some way.

363
00:10:53,920 --> 00:10:55,560
So when they are at that stage,

364
00:10:55,700 --> 00:10:56,700
they're kind of using

365
00:10:56,700 --> 00:10:57,420
some of the techniques

366
00:10:57,420 --> 00:10:58,340
that we do in terms

367
00:10:58,340 --> 00:10:59,600
of thinking about outcomes

368
00:10:59,600 --> 00:11:00,600
rather than outputs.

369
00:11:01,200 --> 00:11:02,720
And so are more likely

370
00:11:02,720 --> 00:11:03,340
to hopefully get

371
00:11:03,340 --> 00:11:04,160
a piece of technology

372
00:11:04,160 --> 00:11:06,100
that actually works for them

373
00:11:06,100 --> 00:11:08,440
and hopefully is driving impact.

374
00:11:08,540 --> 00:11:09,740
But we're definitely

375
00:11:09,740 --> 00:11:10,860
still learning on this

376
00:11:10,860 --> 00:11:12,340
and we're for sure

377
00:11:12,340 --> 00:11:13,460
still iterating

378
00:11:13,460 --> 00:11:14,480
on the whole

379
00:11:14,480 --> 00:11:15,920
Pivotal Act service itself.

380
00:11:16,140 --> 00:11:17,900
How do clients seek you out?

381
00:11:18,040 --> 00:11:19,720
I mean, or do you seek out clients?

382
00:11:19,780 --> 00:11:20,440
Like what is the,

383
00:11:20,900 --> 00:11:22,020
what's the push pull

384
00:11:22,020 --> 00:11:23,440
in terms of finding,

385
00:11:23,600 --> 00:11:25,320
finding clients to work with?

386
00:11:26,100 --> 00:11:27,940
So far, it's really been

387
00:11:27,940 --> 00:11:29,140
by word of mouth.

388
00:11:29,560 --> 00:11:30,920
We've kind of gone through

389
00:11:30,920 --> 00:11:32,560
like contacts that I've had.

390
00:11:32,660 --> 00:11:34,140
I used to work in the

391
00:11:34,140 --> 00:11:36,440
international development space

392
00:11:36,440 --> 00:11:38,400
and Ali, who was working

393
00:11:38,400 --> 00:11:39,700
on Pivotal Act as well,

394
00:11:39,760 --> 00:11:41,240
she's also done work

395
00:11:41,240 --> 00:11:43,100
in the social impact space too.

396
00:11:43,100 --> 00:11:44,360
But we also have,

397
00:11:44,460 --> 00:11:45,740
you know, so many people

398
00:11:45,740 --> 00:11:47,600
within Pivotal Labs

399
00:11:47,600 --> 00:11:49,180
who are passionate about this

400
00:11:49,180 --> 00:11:50,020
and either they've worked

401
00:11:50,020 --> 00:11:51,080
with non-profits in the past

402
00:11:51,080 --> 00:11:52,140
or they know of non-profits.

403
00:11:52,700 --> 00:11:53,560
And then there's just

404
00:11:53,560 --> 00:11:55,520
a real community around it.

405
00:11:55,580 --> 00:11:56,260
Like once you start

406
00:11:56,260 --> 00:11:57,120
talking to some people

407
00:11:57,120 --> 00:11:58,420
within one organization,

408
00:11:58,960 --> 00:11:59,720
they know others

409
00:11:59,720 --> 00:12:00,540
in another non-profit.

410
00:12:00,660 --> 00:12:01,440
And that's really

411
00:12:01,440 --> 00:12:02,820
how it's worked so far

412
00:12:02,820 --> 00:12:04,240
in terms of how we get

413
00:12:04,240 --> 00:12:05,040
in touch with non-profits

414
00:12:05,040 --> 00:12:06,340
or how they get in touch with us.

415
00:12:06,660 --> 00:12:08,300
Yeah, and I'm curious too,

416
00:12:08,400 --> 00:12:09,240
like it sounds,

417
00:12:09,380 --> 00:12:11,440
it seems like a lot of

418
00:12:11,440 --> 00:12:12,920
the organizations

419
00:12:12,920 --> 00:12:13,400
we're working with

420
00:12:13,400 --> 00:12:16,200
are international in scope.

421
00:12:16,360 --> 00:12:18,060
I mean, I'm based, obviously,

422
00:12:18,280 --> 00:12:19,440
I mean, if my accent

423
00:12:19,440 --> 00:12:20,080
doesn't give it away,

424
00:12:20,160 --> 00:12:21,180
I'm based in the U.S.

425
00:12:21,580 --> 00:12:22,980
But like the,

426
00:12:23,500 --> 00:12:24,820
I'm curious what,

427
00:12:25,520 --> 00:12:26,960
like what do you run into

428
00:12:26,960 --> 00:12:29,700
working in different geographies

429
00:12:29,700 --> 00:12:30,420
in terms of,

430
00:12:30,580 --> 00:12:31,260
I imagine there are

431
00:12:31,260 --> 00:12:32,100
any number of things

432
00:12:32,100 --> 00:12:32,940
from like connectivity

433
00:12:32,940 --> 00:12:34,940
or environmental issues

434
00:12:34,940 --> 00:12:36,400
to regulation

435
00:12:36,400 --> 00:12:38,540
and data sovereignty laws

436
00:12:38,540 --> 00:12:39,000
and other things.

437
00:12:39,040 --> 00:12:40,120
I'm curious what kind of challenges

438
00:12:40,120 --> 00:12:40,880
or what kind of hurdles

439
00:12:40,880 --> 00:12:42,620
aside from just budget

440
00:12:42,620 --> 00:12:43,240
and, you know,

441
00:12:43,320 --> 00:12:45,140
the, sometimes the area

442
00:12:45,140 --> 00:12:45,520
you're working,

443
00:12:45,720 --> 00:12:46,440
you know, the actual

444
00:12:46,440 --> 00:12:48,060
problem you're trying to solve.

445
00:12:48,120 --> 00:12:48,620
But like just what are

446
00:12:48,620 --> 00:12:50,700
the geographical challenges

447
00:12:50,700 --> 00:12:51,400
that might pop up?

448
00:12:52,380 --> 00:12:53,420
Yeah, that's a good question.

449
00:12:53,920 --> 00:12:55,120
So we've done projects

450
00:12:55,120 --> 00:12:56,240
all over the place really

451
00:12:56,240 --> 00:12:57,280
and either that they've been

452
00:12:57,280 --> 00:12:58,180
based in a certain country

453
00:12:58,180 --> 00:12:59,440
but maybe we've done research

454
00:12:59,440 --> 00:13:00,120
in other places.

455
00:13:00,840 --> 00:13:02,080
So the project that we did

456
00:13:02,080 --> 00:13:02,860
with the Collaborative

457
00:13:02,860 --> 00:13:03,980
Cash Delivery Network,

458
00:13:04,360 --> 00:13:05,320
we actually ended up

459
00:13:05,320 --> 00:13:06,540
going and doing research

460
00:13:06,540 --> 00:13:07,380
in Nairobi.

461
00:13:07,740 --> 00:13:08,860
So as I mentioned,

462
00:13:08,960 --> 00:13:09,760
that was all around

463
00:13:09,760 --> 00:13:11,420
how to help,

464
00:13:11,560 --> 00:13:12,040
that was around

465
00:13:12,040 --> 00:13:13,000
helping non-profits

466
00:13:13,000 --> 00:13:15,120
be able to collaborate better

467
00:13:15,120 --> 00:13:16,400
when there's an emergency

468
00:13:16,400 --> 00:13:17,640
and they want to distribute

469
00:13:17,640 --> 00:13:18,480
cash to people.

470
00:13:19,120 --> 00:13:19,840
And so what we did

471
00:13:19,840 --> 00:13:20,660
is spend some time

472
00:13:20,660 --> 00:13:22,540
with some technical people

473
00:13:22,540 --> 00:13:23,380
who actually work

474
00:13:23,380 --> 00:13:24,040
in that space.

475
00:13:24,140 --> 00:13:24,980
And when we say technical,

476
00:13:25,120 --> 00:13:25,920
we mean people that

477
00:13:25,920 --> 00:13:27,180
are technical in terms

478
00:13:27,180 --> 00:13:28,560
of how to distribute cash

479
00:13:28,560 --> 00:13:29,180
and the means

480
00:13:29,180 --> 00:13:29,880
and the methods

481
00:13:29,880 --> 00:13:30,660
and the practice

482
00:13:30,660 --> 00:13:31,820
specifically around that.

483
00:13:31,820 --> 00:13:33,080
we don't necessarily mean

484
00:13:33,080 --> 00:13:33,880
building software.

485
00:13:34,360 --> 00:13:35,460
So there's different languages

486
00:13:35,460 --> 00:13:36,400
as well that we learn

487
00:13:36,400 --> 00:13:38,080
when working with NGOs too.

488
00:13:38,660 --> 00:13:40,100
So we actually went over there

489
00:13:40,100 --> 00:13:42,160
to their office in Nairobi

490
00:13:42,160 --> 00:13:43,360
and what we wanted to do

491
00:13:43,360 --> 00:13:44,580
is really try

492
00:13:44,580 --> 00:13:46,320
and kind of understand

493
00:13:46,320 --> 00:13:47,660
the process involved,

494
00:13:47,920 --> 00:13:49,700
step through the journey

495
00:13:49,700 --> 00:13:51,080
of how these organizations

496
00:13:51,080 --> 00:13:51,940
do share data

497
00:13:51,940 --> 00:13:52,500
and information.

498
00:13:53,560 --> 00:13:55,380
And because we really

499
00:13:55,380 --> 00:13:55,820
kind of wanted

500
00:13:55,820 --> 00:13:56,440
to draw this out

501
00:13:56,440 --> 00:13:57,380
and we didn't really know

502
00:13:57,380 --> 00:13:58,880
exactly what it was

503
00:13:58,880 --> 00:13:59,480
going to be like,

504
00:13:59,540 --> 00:14:00,240
where we turned up

505
00:14:00,240 --> 00:14:00,820
or where we went,

506
00:14:01,400 --> 00:14:03,340
we built out

507
00:14:03,340 --> 00:14:04,400
a whole sort of prototype

508
00:14:04,400 --> 00:14:05,580
out of paper

509
00:14:05,580 --> 00:14:06,800
and out of little

510
00:14:06,800 --> 00:14:07,540
like cardboard

511
00:14:07,540 --> 00:14:08,520
and things like that

512
00:14:08,520 --> 00:14:09,620
rather than having

513
00:14:09,620 --> 00:14:10,340
any kind of like

514
00:14:10,340 --> 00:14:11,480
prototype on a screen

515
00:14:11,480 --> 00:14:12,240
that, you know,

516
00:14:12,420 --> 00:14:13,580
might require a connection

517
00:14:13,580 --> 00:14:14,900
or something like that.

518
00:14:15,200 --> 00:14:16,180
And that was really great

519
00:14:16,180 --> 00:14:16,760
because also

520
00:14:16,760 --> 00:14:17,680
there's something quite nice

521
00:14:17,680 --> 00:14:18,440
about stepping out

522
00:14:18,440 --> 00:14:20,100
of that digital world

523
00:14:20,100 --> 00:14:20,940
to be able to kind of

524
00:14:20,940 --> 00:14:22,020
physically see objects

525
00:14:22,020 --> 00:14:22,720
and speak to them

526
00:14:22,720 --> 00:14:23,500
and understand them.

527
00:14:23,580 --> 00:14:25,140
And it meant that people

528
00:14:25,140 --> 00:14:26,020
that weren't technical

529
00:14:26,020 --> 00:14:27,420
on the sort of software

530
00:14:27,420 --> 00:14:28,260
or data front

531
00:14:28,260 --> 00:14:29,340
that they could actually

532
00:14:29,340 --> 00:14:29,920
get involved

533
00:14:29,920 --> 00:14:31,880
and explain how they see it,

534
00:14:32,380 --> 00:14:33,180
which is maybe something

535
00:14:33,180 --> 00:14:33,860
that I think we,

536
00:14:34,380 --> 00:14:34,880
some of us

537
00:14:34,880 --> 00:14:35,440
or certainly I

538
00:14:35,440 --> 00:14:36,080
am kind of missing

539
00:14:36,080 --> 00:14:37,020
in the current situation

540
00:14:37,020 --> 00:14:38,260
where everything is online

541
00:14:38,260 --> 00:14:40,040
and we have amazing tools

542
00:14:40,040 --> 00:14:40,540
right now

543
00:14:40,540 --> 00:14:41,840
to be able to kind of

544
00:14:41,840 --> 00:14:42,900
work collaboratively

545
00:14:42,900 --> 00:14:43,300
and remotely.

546
00:14:43,500 --> 00:14:45,080
But I certainly do miss

547
00:14:45,080 --> 00:14:46,220
being able to kind of

548
00:14:46,220 --> 00:14:47,260
be in a room with people

549
00:14:47,260 --> 00:14:48,200
with a whiteboard

550
00:14:48,200 --> 00:14:49,600
and post-it notes

551
00:14:49,600 --> 00:14:50,240
and things like that

552
00:14:50,240 --> 00:14:50,900
to be able to kind of

553
00:14:50,900 --> 00:14:51,360
step through

554
00:14:51,360 --> 00:14:52,300
some of these things.

555
00:14:53,400 --> 00:14:54,440
Yeah, that makes sense.

556
00:14:55,160 --> 00:14:56,940
Do these engagements,

557
00:14:57,540 --> 00:14:58,440
are they always

558
00:14:58,440 --> 00:14:59,480
about building an app

559
00:14:59,480 --> 00:15:01,080
or are there ever times

560
00:15:01,080 --> 00:15:02,040
where you're designing,

561
00:15:02,880 --> 00:15:03,380
like where you're doing

562
00:15:03,380 --> 00:15:04,720
more of like a service design

563
00:15:04,720 --> 00:15:07,320
type of work?

564
00:15:07,580 --> 00:15:08,300
Or I imagine it's,

565
00:15:08,420 --> 00:15:08,660
you know,

566
00:15:08,860 --> 00:15:09,800
there's service design

567
00:15:09,800 --> 00:15:12,120
built into anything digital.

568
00:15:12,420 --> 00:15:14,140
But I'm just kind of curious,

569
00:15:14,280 --> 00:15:14,900
is it always,

570
00:15:15,000 --> 00:15:15,900
is the answer always

571
00:15:15,900 --> 00:15:16,860
a piece of technology

572
00:15:16,860 --> 00:15:18,660
or not necessarily?

573
00:15:19,500 --> 00:15:21,340
Yeah, it's not always.

574
00:15:21,360 --> 00:15:22,360
It's a piece of technology,

575
00:15:22,360 --> 00:15:23,240
which might seem

576
00:15:23,240 --> 00:15:24,100
a bit counterintuitive

577
00:15:24,100 --> 00:15:24,760
because obviously

578
00:15:24,760 --> 00:15:25,660
we are a tech company.

579
00:15:26,300 --> 00:15:27,400
But first and foremost,

580
00:15:27,400 --> 00:15:29,180
our goal is to support

581
00:15:29,180 --> 00:15:30,540
nonprofits in making impact.

582
00:15:31,040 --> 00:15:32,220
And so what we do

583
00:15:32,220 --> 00:15:33,240
is try to look and see,

584
00:15:33,400 --> 00:15:34,600
well, what are all the ways

585
00:15:34,600 --> 00:15:35,380
that an organization

586
00:15:35,380 --> 00:15:36,240
can do that?

587
00:15:36,740 --> 00:15:37,580
And that includes

588
00:15:37,580 --> 00:15:39,440
looking at the opportunities

589
00:15:39,440 --> 00:15:40,680
like off-the-shelf software,

590
00:15:40,860 --> 00:15:42,300
like maybe there are some tools

591
00:15:42,300 --> 00:15:43,600
that are out there already

592
00:15:43,600 --> 00:15:45,040
that you can use

593
00:15:45,040 --> 00:15:46,020
or that you can adapt

594
00:15:46,020 --> 00:15:47,660
to be able to,

595
00:15:47,660 --> 00:15:48,100
you know,

596
00:15:48,440 --> 00:15:49,240
get to the impact

597
00:15:49,240 --> 00:15:50,340
that you're looking to make.

598
00:15:50,520 --> 00:15:51,960
And if that can,

599
00:15:52,200 --> 00:15:52,320
you know,

600
00:15:52,380 --> 00:15:52,540
speaking,

601
00:15:52,640 --> 00:15:53,440
coming back to the question

602
00:15:53,440 --> 00:15:54,140
that you asked earlier

603
00:15:54,140 --> 00:15:55,660
about maybe not having

604
00:15:55,660 --> 00:15:57,180
like software developers

605
00:15:57,180 --> 00:15:57,760
in your team,

606
00:15:57,860 --> 00:15:58,840
like that might be

607
00:15:58,840 --> 00:16:00,840
a much more sustainable option

608
00:16:00,840 --> 00:16:02,440
if you don't have a team

609
00:16:02,440 --> 00:16:03,920
like long-term to maintain it.

610
00:16:04,080 --> 00:16:05,840
So we definitely see that

611
00:16:05,840 --> 00:16:06,640
as a win.

612
00:16:07,040 --> 00:16:07,600
And, you know,

613
00:16:07,620 --> 00:16:08,700
it might also be that

614
00:16:08,700 --> 00:16:10,740
like a technical solution,

615
00:16:11,020 --> 00:16:11,960
even something off-the-shelf,

616
00:16:12,160 --> 00:16:13,880
maybe isn't the solution either.

617
00:16:14,020 --> 00:16:15,860
Like maybe there is a process

618
00:16:15,860 --> 00:16:17,240
business or something

619
00:16:17,240 --> 00:16:18,120
that's offline

620
00:16:18,120 --> 00:16:19,220
that would be able

621
00:16:19,220 --> 00:16:21,480
to actually get to the impact

622
00:16:21,480 --> 00:16:22,280
that you want to.

623
00:16:22,760 --> 00:16:23,300
So we do,

624
00:16:23,420 --> 00:16:24,280
we do like to kind of

625
00:16:24,280 --> 00:16:25,100
take that step back

626
00:16:25,100 --> 00:16:26,240
and think about how

627
00:16:26,240 --> 00:16:27,280
the technology

628
00:16:27,280 --> 00:16:28,320
or potential product

629
00:16:28,320 --> 00:16:29,280
could fit in

630
00:16:29,280 --> 00:16:30,620
within that broader service.

631
00:16:30,980 --> 00:16:31,680
Well, that's interesting.

632
00:16:31,800 --> 00:16:33,100
And I hadn't really considered

633
00:16:33,100 --> 00:16:33,480
that, right?

634
00:16:33,520 --> 00:16:34,320
That sometimes,

635
00:16:35,320 --> 00:16:36,140
yes, the problem

636
00:16:36,140 --> 00:16:36,820
might not be,

637
00:16:36,900 --> 00:16:37,380
like you said,

638
00:16:37,580 --> 00:16:38,200
you might not need

639
00:16:38,200 --> 00:16:38,920
to build something.

640
00:16:39,120 --> 00:16:39,640
Excuse me.

641
00:16:39,700 --> 00:16:40,040
You just,

642
00:16:40,500 --> 00:16:41,360
like there's other software

643
00:16:41,360 --> 00:16:42,320
that an organization

644
00:16:42,320 --> 00:16:43,460
might not be aware of

645
00:16:43,460 --> 00:16:45,260
that would help them

646
00:16:45,260 --> 00:16:46,200
solve a problem

647
00:16:46,200 --> 00:16:46,480
or, yeah,

648
00:16:46,500 --> 00:16:48,160
like even a non-technical solution.

649
00:16:48,160 --> 00:16:49,180
It seems like to some degree

650
00:16:49,180 --> 00:16:52,180
even with more traditional organizations

651
00:16:52,180 --> 00:16:52,860
that would be,

652
00:16:53,600 --> 00:16:53,740
you know,

653
00:16:53,780 --> 00:16:55,400
these are things worth considering.

654
00:16:56,100 --> 00:16:57,220
It seems like at times,

655
00:16:57,300 --> 00:16:57,980
like so often

656
00:16:57,980 --> 00:16:58,580
that we want to rush

657
00:16:58,580 --> 00:16:59,620
to a technical solution

658
00:16:59,620 --> 00:17:01,260
when in reality,

659
00:17:01,920 --> 00:17:02,160
you know,

660
00:17:02,260 --> 00:17:03,080
like it might not be

661
00:17:03,080 --> 00:17:04,740
that technical of a problem.

662
00:17:05,460 --> 00:17:06,400
Yeah, exactly.

663
00:17:06,640 --> 00:17:07,800
I think that feeling

664
00:17:07,800 --> 00:17:09,700
of rushing to a technical solution,

665
00:17:09,880 --> 00:17:11,080
like, you know,

666
00:17:11,100 --> 00:17:12,140
we see that a lot.

667
00:17:12,280 --> 00:17:12,460
You know,

668
00:17:12,500 --> 00:17:13,760
I've worked in the tech space.

669
00:17:13,760 --> 00:17:14,660
I'm sure I've definitely

670
00:17:14,660 --> 00:17:16,140
been guilty of that as well.

671
00:17:16,480 --> 00:17:17,360
So we're just trying

672
00:17:17,360 --> 00:17:19,060
to really slow things down

673
00:17:19,060 --> 00:17:19,620
a little bit

674
00:17:19,620 --> 00:17:20,660
and take that step back

675
00:17:20,660 --> 00:17:21,460
and figure out, like,

676
00:17:21,800 --> 00:17:22,660
what do we really need

677
00:17:22,660 --> 00:17:23,740
to solve the problem here?

678
00:17:24,260 --> 00:17:26,040
And that slowing things down,

679
00:17:26,500 --> 00:17:28,260
it can feel a bit uncomfortable

680
00:17:28,260 --> 00:17:29,340
sometimes too,

681
00:17:29,800 --> 00:17:30,820
especially because the,

682
00:17:31,180 --> 00:17:32,460
a lot of the organizations

683
00:17:32,460 --> 00:17:33,200
we work with,

684
00:17:33,300 --> 00:17:33,500
you know,

685
00:17:33,520 --> 00:17:34,340
they're sometimes working

686
00:17:34,340 --> 00:17:34,920
in really,

687
00:17:35,020 --> 00:17:35,780
you know,

688
00:17:35,860 --> 00:17:36,660
difficult environments

689
00:17:36,660 --> 00:17:38,600
and they need to be working

690
00:17:38,600 --> 00:17:39,540
with the people

691
00:17:39,540 --> 00:17:40,780
and getting solutions out

692
00:17:40,780 --> 00:17:41,940
as quickly as they can.

693
00:17:42,340 --> 00:17:42,500
You know,

694
00:17:42,520 --> 00:17:43,120
they could be people

695
00:17:43,120 --> 00:17:44,000
that are in need

696
00:17:44,000 --> 00:17:44,780
and they really need

697
00:17:44,780 --> 00:17:45,940
to serve them quickly.

698
00:17:46,600 --> 00:17:47,620
And so when we're

699
00:17:47,620 --> 00:17:48,220
sort of saying,

700
00:17:48,340 --> 00:17:48,460
well,

701
00:17:48,480 --> 00:17:49,440
let's take a step back,

702
00:17:49,520 --> 00:17:50,560
let's really look at these,

703
00:17:51,000 --> 00:17:51,840
the system here,

704
00:17:51,920 --> 00:17:53,200
let's ask these questions,

705
00:17:53,200 --> 00:17:54,320
that can feel

706
00:17:54,320 --> 00:17:55,260
a little bit uncomfortable

707
00:17:55,260 --> 00:17:56,580
and we sometimes get

708
00:17:56,580 --> 00:17:57,860
a little bit of resistance there.

709
00:17:58,120 --> 00:17:59,000
And I think there's

710
00:17:59,000 --> 00:17:59,880
a difficult balance

711
00:17:59,880 --> 00:18:00,900
that we need to strike

712
00:18:00,900 --> 00:18:02,220
with supporting nonprofits

713
00:18:02,220 --> 00:18:04,120
and moving quickly

714
00:18:04,120 --> 00:18:04,960
with the amazing work

715
00:18:04,960 --> 00:18:05,440
that they do,

716
00:18:05,540 --> 00:18:06,300
but there's also

717
00:18:06,300 --> 00:18:07,640
a lot of value

718
00:18:07,640 --> 00:18:09,420
in taking a step back

719
00:18:09,420 --> 00:18:10,360
and reflecting

720
00:18:10,360 --> 00:18:11,300
and thinking about,

721
00:18:11,440 --> 00:18:11,600
you know,

722
00:18:11,640 --> 00:18:12,400
really what is it

723
00:18:12,400 --> 00:18:13,340
that we're trying to do here

724
00:18:13,340 --> 00:18:14,000
and is this really

725
00:18:14,000 --> 00:18:14,960
the best way to do it?

726
00:18:15,420 --> 00:18:15,540
Yeah,

727
00:18:15,580 --> 00:18:16,460
that makes a lot of sense

728
00:18:16,460 --> 00:18:16,980
and sometimes

729
00:18:16,980 --> 00:18:17,900
even just having

730
00:18:17,900 --> 00:18:19,560
an outside set of eyes

731
00:18:19,560 --> 00:18:20,880
and a new way

732
00:18:20,880 --> 00:18:21,840
of looking at a problem

733
00:18:21,840 --> 00:18:23,380
can bring to light,

734
00:18:23,480 --> 00:18:24,060
you know,

735
00:18:24,360 --> 00:18:25,300
solutions that

736
00:18:25,300 --> 00:18:28,440
were buried before.

737
00:18:28,980 --> 00:18:30,040
I'm kind of curious,

738
00:18:30,340 --> 00:18:30,480
Ellie,

739
00:18:30,560 --> 00:18:31,320
to hear like

740
00:18:31,320 --> 00:18:32,160
some specific,

741
00:18:32,860 --> 00:18:33,040
I mean,

742
00:18:33,080 --> 00:18:33,560
you mentioned,

743
00:18:33,980 --> 00:18:35,020
you mentioned a couple

744
00:18:35,020 --> 00:18:36,880
of specific clients,

745
00:18:37,020 --> 00:18:37,500
but I wonder,

746
00:18:38,120 --> 00:18:38,340
like,

747
00:18:38,460 --> 00:18:39,000
was there,

748
00:18:39,160 --> 00:18:39,620
has there been

749
00:18:39,620 --> 00:18:40,300
an engagement

750
00:18:40,300 --> 00:18:41,880
working with a nonprofit

751
00:18:41,880 --> 00:18:43,440
or that,

752
00:18:43,500 --> 00:18:43,780
I don't know,

753
00:18:43,840 --> 00:18:44,360
the outcome

754
00:18:44,360 --> 00:18:45,160
or the solution

755
00:18:45,160 --> 00:18:45,800
that you came to

756
00:18:45,800 --> 00:18:46,840
was really a surprise,

757
00:18:47,020 --> 00:18:47,920
was kind of unexpected?

758
00:18:51,060 --> 00:18:52,100
That's a good question.

759
00:18:52,900 --> 00:18:53,660
I suppose one

760
00:18:53,660 --> 00:18:55,220
that was a surprise,

761
00:18:55,600 --> 00:18:56,560
like I keep going back

762
00:18:56,560 --> 00:18:56,820
to it,

763
00:18:56,920 --> 00:18:57,840
the Collaborative Cash

764
00:18:57,840 --> 00:18:58,380
Delivery Network,

765
00:18:58,460 --> 00:18:59,160
but maybe that's because

766
00:18:59,160 --> 00:19:00,860
it was our first project

767
00:19:00,860 --> 00:19:02,020
because initially

768
00:19:02,020 --> 00:19:03,120
they came to us

769
00:19:03,120 --> 00:19:04,000
and were interested

770
00:19:04,000 --> 00:19:04,640
in building out

771
00:19:04,640 --> 00:19:05,300
a dashboard

772
00:19:05,300 --> 00:19:06,460
to allow

773
00:19:06,460 --> 00:19:07,120
all the different

774
00:19:07,120 --> 00:19:08,400
NGOs to come together

775
00:19:08,400 --> 00:19:09,240
and use that

776
00:19:09,240 --> 00:19:09,840
to be able

777
00:19:09,840 --> 00:19:11,120
to build a collaboration

778
00:19:11,120 --> 00:19:13,340
and what we ended up

779
00:19:13,340 --> 00:19:14,600
finding at the end

780
00:19:14,600 --> 00:19:16,000
of the engagement,

781
00:19:16,180 --> 00:19:16,960
which was really focused

782
00:19:16,960 --> 00:19:17,960
on research actually,

783
00:19:18,060 --> 00:19:18,320
initially,

784
00:19:18,320 --> 00:19:18,860
we were like,

785
00:19:18,940 --> 00:19:19,540
let's just spend

786
00:19:19,540 --> 00:19:20,020
a few weeks

787
00:19:20,020 --> 00:19:20,940
really digging into it.

788
00:19:21,240 --> 00:19:22,420
We actually found

789
00:19:22,420 --> 00:19:23,740
that what they should

790
00:19:23,740 --> 00:19:24,660
focus on first

791
00:19:24,660 --> 00:19:25,400
is developing

792
00:19:25,400 --> 00:19:26,380
some legal data

793
00:19:26,380 --> 00:19:27,440
sharing agreements

794
00:19:27,440 --> 00:19:28,700
between all

795
00:19:28,700 --> 00:19:30,080
the different NGOs

796
00:19:30,080 --> 00:19:30,900
and that's because,

797
00:19:31,220 --> 00:19:31,440
you know,

798
00:19:31,460 --> 00:19:32,080
they were concerned

799
00:19:32,080 --> 00:19:32,540
and interested

800
00:19:32,540 --> 00:19:33,140
in being able

801
00:19:33,140 --> 00:19:33,800
to share data

802
00:19:33,800 --> 00:19:34,740
and share information

803
00:19:34,740 --> 00:19:35,280
so they could

804
00:19:35,280 --> 00:19:35,960
more efficiently

805
00:19:35,960 --> 00:19:37,200
and responsibly

806
00:19:37,200 --> 00:19:38,340
get money to people

807
00:19:38,340 --> 00:19:39,160
who need it,

808
00:19:39,500 --> 00:19:40,920
but we realized

809
00:19:40,920 --> 00:19:42,240
that these NGOs

810
00:19:42,240 --> 00:19:42,860
are not going to be

811
00:19:42,860 --> 00:19:44,000
sharing any of this information

812
00:19:44,000 --> 00:19:45,140
if they are not protected

813
00:19:45,140 --> 00:19:47,020
legally to do so

814
00:19:47,020 --> 00:19:48,400
and so that was a bit

815
00:19:48,400 --> 00:19:49,620
of a surprise

816
00:19:49,620 --> 00:19:50,300
and again,

817
00:19:50,400 --> 00:19:51,440
maybe one of these examples

818
00:19:51,440 --> 00:19:52,600
where we didn't jump

819
00:19:52,600 --> 00:19:53,680
into building

820
00:19:53,680 --> 00:19:54,820
some software with them.

821
00:19:55,520 --> 00:19:56,300
So they actually

822
00:19:56,300 --> 00:19:57,700
then went and did that.

823
00:19:57,860 --> 00:19:58,380
They engaged

824
00:19:58,380 --> 00:19:59,400
a legal company

825
00:19:59,400 --> 00:20:00,420
who I think

826
00:20:00,420 --> 00:20:00,920
worked with them

827
00:20:00,920 --> 00:20:01,720
pro bono on it

828
00:20:01,720 --> 00:20:03,140
to put those

829
00:20:03,140 --> 00:20:04,020
data sharing agreements

830
00:20:04,020 --> 00:20:04,420
in place

831
00:20:04,420 --> 00:20:04,880
and I believe

832
00:20:04,880 --> 00:20:05,500
they already

833
00:20:05,500 --> 00:20:06,300
have them now

834
00:20:06,300 --> 00:20:07,660
at the country level

835
00:20:07,660 --> 00:20:08,240
to be able

836
00:20:08,240 --> 00:20:09,320
to work together

837
00:20:09,320 --> 00:20:09,680
because it's

838
00:20:09,680 --> 00:20:10,940
an international initiative

839
00:20:10,940 --> 00:20:12,340
and they've almost

840
00:20:12,340 --> 00:20:13,040
now got them

841
00:20:13,040 --> 00:20:13,600
working at

842
00:20:13,600 --> 00:20:14,800
an international level

843
00:20:14,800 --> 00:20:15,740
so if you want

844
00:20:15,740 --> 00:20:16,360
to be kind of

845
00:20:16,360 --> 00:20:16,760
collaborating

846
00:20:16,760 --> 00:20:17,480
with an NGO

847
00:20:17,480 --> 00:20:18,420
from another country.

848
00:20:19,000 --> 00:20:19,700
So that was

849
00:20:19,700 --> 00:20:20,300
definitely a bit

850
00:20:20,300 --> 00:20:20,900
of a surprise

851
00:20:20,900 --> 00:20:21,840
and legal

852
00:20:21,840 --> 00:20:22,940
data sharing agreements

853
00:20:22,940 --> 00:20:23,400
is something

854
00:20:23,400 --> 00:20:23,920
that's definitely

855
00:20:23,920 --> 00:20:24,960
outside

856
00:20:24,960 --> 00:20:25,900
kind of my

857
00:20:25,900 --> 00:20:26,440
wheelhouse

858
00:20:26,440 --> 00:20:27,100
of expertise.

859
00:20:28,440 --> 00:20:28,880
Yeah,

860
00:20:28,980 --> 00:20:29,840
I think even

861
00:20:29,840 --> 00:20:30,600
the GDPR

862
00:20:30,600 --> 00:20:31,140
has some

863
00:20:31,140 --> 00:20:31,580
carve-outs

864
00:20:31,580 --> 00:20:32,560
for certain

865
00:20:32,560 --> 00:20:33,500
maybe non-profits

866
00:20:33,500 --> 00:20:34,260
or other industries

867
00:20:34,260 --> 00:20:35,240
depending on the use case

868
00:20:35,240 --> 00:20:36,900
but that's

869
00:20:36,900 --> 00:20:37,520
an important thing

870
00:20:37,520 --> 00:20:37,900
to consider

871
00:20:37,900 --> 00:20:38,640
and I was thinking

872
00:20:38,640 --> 00:20:39,580
that's something

873
00:20:39,580 --> 00:20:40,240
that happens

874
00:20:40,240 --> 00:20:40,800
even in

875
00:20:40,800 --> 00:20:42,280
I think even

876
00:20:42,280 --> 00:20:43,380
in every organization

877
00:20:43,380 --> 00:20:43,760
is like

878
00:20:43,760 --> 00:20:44,440
before you write

879
00:20:44,440 --> 00:20:45,800
is trying to figure out

880
00:20:45,800 --> 00:20:46,160
what are

881
00:20:46,160 --> 00:20:46,960
and I think

882
00:20:46,960 --> 00:20:47,340
we hear this

883
00:20:47,340 --> 00:20:47,940
with clients too

884
00:20:47,940 --> 00:20:48,820
in terms of

885
00:20:48,820 --> 00:20:49,960
there's compliance

886
00:20:49,960 --> 00:20:50,640
there's regulations

887
00:20:50,640 --> 00:20:51,540
we have to abide by

888
00:20:51,540 --> 00:20:52,080
there's all these

889
00:20:52,080 --> 00:20:52,560
reasons

890
00:20:52,560 --> 00:20:53,720
that we can't

891
00:20:53,720 --> 00:20:54,300
just jump in

892
00:20:54,300 --> 00:20:54,700
and do

893
00:20:54,700 --> 00:20:55,700
you know

894
00:20:55,700 --> 00:20:56,560
whatever seems

895
00:20:56,560 --> 00:20:57,040
like the

896
00:20:57,040 --> 00:20:58,420
easy thing to do

897
00:20:58,420 --> 00:20:59,120
and so yeah

898
00:20:59,120 --> 00:20:59,680
that's definitely

899
00:20:59,680 --> 00:21:00,040
worth

900
00:21:00,040 --> 00:21:01,400
probably worth

901
00:21:01,400 --> 00:21:01,880
the consideration

902
00:21:01,880 --> 00:21:02,520
especially if you're

903
00:21:02,520 --> 00:21:03,320
cash strapped

904
00:21:03,320 --> 00:21:05,340
and really

905
00:21:05,340 --> 00:21:05,880
you know

906
00:21:05,880 --> 00:21:07,180
really worried

907
00:21:07,180 --> 00:21:07,520
Yeah

908
00:21:07,520 --> 00:21:08,080
there was

909
00:21:08,080 --> 00:21:10,400
another great

910
00:21:10,400 --> 00:21:11,140
example that we

911
00:21:11,140 --> 00:21:11,980
heard from doing

912
00:21:11,980 --> 00:21:12,400
that work

913
00:21:12,400 --> 00:21:12,860
in Nairobi

914
00:21:12,860 --> 00:21:13,220
as well

915
00:21:13,220 --> 00:21:14,020
just to your

916
00:21:14,020 --> 00:21:14,520
point around

917
00:21:14,520 --> 00:21:15,280
GDPR

918
00:21:15,280 --> 00:21:16,280
and kind of

919
00:21:16,280 --> 00:21:16,740
the importance

920
00:21:16,740 --> 00:21:17,380
of like data

921
00:21:17,380 --> 00:21:18,020
and governance

922
00:21:18,020 --> 00:21:18,580
and security

923
00:21:18,580 --> 00:21:20,140
they were

924
00:21:20,140 --> 00:21:20,680
telling us

925
00:21:20,680 --> 00:21:21,380
these members

926
00:21:21,380 --> 00:21:21,640
of these

927
00:21:21,640 --> 00:21:22,220
different NGOs

928
00:21:22,220 --> 00:21:22,600
who work

929
00:21:22,600 --> 00:21:22,860
in this

930
00:21:22,860 --> 00:21:23,180
space

931
00:21:23,180 --> 00:21:23,820
around some

932
00:21:23,820 --> 00:21:24,260
of the

933
00:21:24,260 --> 00:21:25,180
the risks

934
00:21:25,180 --> 00:21:25,520
that are

935
00:21:25,520 --> 00:21:25,920
involved

936
00:21:25,920 --> 00:21:26,480
in this

937
00:21:26,480 --> 00:21:26,860
and they

938
00:21:26,860 --> 00:21:27,620
keep

939
00:21:27,620 --> 00:21:28,060
what they

940
00:21:28,060 --> 00:21:28,260
call

941
00:21:28,260 --> 00:21:28,920
beneficiary

942
00:21:28,920 --> 00:21:29,380
data

943
00:21:29,380 --> 00:21:30,100
which is

944
00:21:30,100 --> 00:21:30,560
information

945
00:21:30,560 --> 00:21:30,980
about

946
00:21:30,980 --> 00:21:31,660
the people

947
00:21:31,660 --> 00:21:32,220
that the

948
00:21:32,220 --> 00:21:32,620
NGOs

949
00:21:32,620 --> 00:21:32,980
are looking

950
00:21:32,980 --> 00:21:33,500
to support

951
00:21:33,500 --> 00:21:34,000
and distribute

952
00:21:34,000 --> 00:21:34,560
cash to

953
00:21:34,560 --> 00:21:35,720
and they

954
00:21:35,720 --> 00:21:36,140
were talking

955
00:21:36,140 --> 00:21:36,600
about

956
00:21:36,600 --> 00:21:36,960
yeah

957
00:21:36,960 --> 00:21:37,420
the dangers

958
00:21:37,420 --> 00:21:37,780
involved

959
00:21:37,780 --> 00:21:38,020
in that

960
00:21:38,020 --> 00:21:38,220
because

961
00:21:38,220 --> 00:21:38,420
some

962
00:21:38,420 --> 00:21:38,640
of these

963
00:21:38,640 --> 00:21:38,940
countries

964
00:21:38,940 --> 00:21:39,100
that

965
00:21:39,100 --> 00:21:39,240
they're

966
00:21:39,240 --> 00:21:39,540
working

967
00:21:39,540 --> 00:21:39,840
in

968
00:21:39,840 --> 00:21:40,200
there

969
00:21:40,200 --> 00:21:40,540
are

970
00:21:40,540 --> 00:21:40,960
terrorist

971
00:21:40,960 --> 00:21:41,640
organizations

972
00:21:41,640 --> 00:21:42,460
so they

973
00:21:42,460 --> 00:21:43,060
were giving

974
00:21:43,060 --> 00:21:43,660
us the case

975
00:21:43,660 --> 00:21:44,340
of Somalia

976
00:21:44,340 --> 00:21:45,120
you know

977
00:21:45,120 --> 00:21:45,340
where there

978
00:21:45,340 --> 00:21:45,740
are terrorist

979
00:21:45,740 --> 00:21:46,280
organizations

980
00:21:46,280 --> 00:21:47,120
like Al-Shabaab

981
00:21:47,120 --> 00:21:48,000
and explaining

982
00:21:48,000 --> 00:21:48,740
how important

983
00:21:48,740 --> 00:21:49,440
it is to keep

984
00:21:49,440 --> 00:21:49,620
that

985
00:21:49,620 --> 00:21:50,200
information

986
00:21:50,200 --> 00:21:51,620
really secure

987
00:21:51,620 --> 00:21:52,540
because if

988
00:21:52,540 --> 00:21:53,240
an organization

989
00:21:53,240 --> 00:21:53,760
like that

990
00:21:53,760 --> 00:21:54,260
or any

991
00:21:54,260 --> 00:21:54,560
other

992
00:21:54,560 --> 00:21:55,140
nefarious

993
00:21:55,140 --> 00:21:55,620
actors

994
00:21:55,620 --> 00:21:56,300
were to

995
00:21:56,300 --> 00:21:56,680
get hold

996
00:21:56,680 --> 00:21:57,020
of it

997
00:21:57,020 --> 00:21:57,440
then they've

998
00:21:57,440 --> 00:21:57,780
got kind

999
00:21:57,780 --> 00:21:57,980
of a

1000
00:21:57,980 --> 00:21:58,500
ready list

1001
00:21:58,500 --> 00:21:59,040
of information

1002
00:21:59,040 --> 00:21:59,520
of people

1003
00:21:59,520 --> 00:21:59,780
who are

1004
00:21:59,780 --> 00:22:00,160
about to

1005
00:22:00,160 --> 00:22:00,840
be receiving

1006
00:22:00,840 --> 00:22:01,220
money

1007
00:22:01,220 --> 00:22:02,460
so that

1008
00:22:02,460 --> 00:22:02,640
could

1009
00:22:02,640 --> 00:22:03,080
definitely

1010
00:22:03,080 --> 00:22:03,620
be

1011
00:22:03,620 --> 00:22:04,860
misused

1012
00:22:04,860 --> 00:22:05,700
and information

1013
00:22:05,700 --> 00:22:05,980
that could

1014
00:22:05,980 --> 00:22:06,340
be highly

1015
00:22:06,340 --> 00:22:06,640
sought

1016
00:22:06,640 --> 00:22:06,920
after

1017
00:22:06,920 --> 00:22:07,200
so you

1018
00:22:07,200 --> 00:22:07,440
really

1019
00:22:07,440 --> 00:22:07,660
kind

1020
00:22:07,660 --> 00:22:07,740
of

1021
00:22:07,740 --> 00:22:07,900
have

1022
00:22:07,900 --> 00:22:08,060
to

1023
00:22:08,060 --> 00:22:08,400
bake

1024
00:22:08,400 --> 00:22:09,360
in

1025
00:22:09,360 --> 00:22:09,540
these

1026
00:22:09,540 --> 00:22:09,720
kind

1027
00:22:09,720 --> 00:22:09,820
of

1028
00:22:09,820 --> 00:22:10,020
levels

1029
00:22:10,020 --> 00:22:10,200
of

1030
00:22:10,200 --> 00:22:10,680
security

1031
00:22:10,680 --> 00:22:11,260
and

1032
00:22:11,260 --> 00:22:11,880
thinking

1033
00:22:11,880 --> 00:22:12,180
about

1034
00:22:12,180 --> 00:22:12,400
these

1035
00:22:12,400 --> 00:22:12,620
things

1036
00:22:12,620 --> 00:22:12,840
before

1037
00:22:12,840 --> 00:22:13,100
just

1038
00:22:13,100 --> 00:22:13,580
jumping

1039
00:22:13,580 --> 00:22:13,780
in

1040
00:22:13,780 --> 00:22:13,880
and

1041
00:22:13,880 --> 00:22:14,100
building

1042
00:22:14,100 --> 00:22:14,460
something

1043
00:22:14,460 --> 00:22:14,860
quickly

1044
00:22:14,860 --> 00:22:18,420
when we

1045
00:22:18,420 --> 00:22:18,660
talk

1046
00:22:18,660 --> 00:22:19,020
about

1047
00:22:19,020 --> 00:22:20,240
building

1048
00:22:20,240 --> 00:22:21,160
apps

1049
00:22:21,160 --> 00:22:21,300
or

1050
00:22:21,300 --> 00:22:21,480
building

1051
00:22:21,480 --> 00:22:21,920
solutions

1052
00:22:21,920 --> 00:22:22,120
or

1053
00:22:22,120 --> 00:22:22,340
building

1054
00:22:22,340 --> 00:22:22,560
whatever

1055
00:22:22,560 --> 00:22:22,720
you

1056
00:22:22,720 --> 00:22:22,820
want

1057
00:22:22,820 --> 00:22:22,940
to

1058
00:22:22,940 --> 00:22:23,160
call

1059
00:22:23,160 --> 00:22:23,280
it

1060
00:22:23,280 --> 00:22:23,820
what

1061
00:22:23,820 --> 00:22:24,400
constitutes

1062
00:22:24,400 --> 00:22:24,580
an

1063
00:22:24,580 --> 00:22:24,900
app

1064
00:22:24,900 --> 00:22:25,580
in

1065
00:22:25,580 --> 00:22:25,680
the

1066
00:22:25,680 --> 00:22:26,180
non-profit

1067
00:22:26,180 --> 00:22:26,440
world

1068
00:22:26,440 --> 00:22:27,140
I have

1069
00:22:27,140 --> 00:22:27,620
a general

1070
00:22:27,620 --> 00:22:28,060
sense

1071
00:22:28,060 --> 00:22:29,860
in most

1072
00:22:29,860 --> 00:22:30,560
instances

1073
00:22:30,560 --> 00:22:30,880
I think

1074
00:22:30,880 --> 00:22:31,060
of an

1075
00:22:31,060 --> 00:22:31,260
app

1076
00:22:31,260 --> 00:22:31,400
either

1077
00:22:31,400 --> 00:22:31,580
a

1078
00:22:31,580 --> 00:22:31,780
back

1079
00:22:31,780 --> 00:22:32,220
office

1080
00:22:32,220 --> 00:22:33,000
system

1081
00:22:33,000 --> 00:22:33,320
or

1082
00:22:33,320 --> 00:22:33,620
a

1083
00:22:33,620 --> 00:22:33,840
mobile

1084
00:22:33,840 --> 00:22:34,080
app

1085
00:22:34,080 --> 00:22:34,180
or

1086
00:22:34,180 --> 00:22:34,360
whatever

1087
00:22:34,360 --> 00:22:34,660
what

1088
00:22:34,660 --> 00:22:34,780
does

1089
00:22:34,780 --> 00:22:35,620
the

1090
00:22:35,620 --> 00:22:35,920
typical

1091
00:22:35,920 --> 00:22:36,640
non-profit

1092
00:22:36,640 --> 00:22:37,800
app

1093
00:22:37,800 --> 00:22:38,480
do

1094
00:22:38,480 --> 00:22:38,720
or

1095
00:22:38,720 --> 00:22:39,040
function

1096
00:22:39,040 --> 00:22:39,620
are they

1097
00:22:39,620 --> 00:22:39,800
mostly

1098
00:22:39,800 --> 00:22:40,140
back

1099
00:22:40,140 --> 00:22:40,560
office

1100
00:22:40,560 --> 00:22:41,940
sorts

1101
00:22:41,940 --> 00:22:42,040
of

1102
00:22:42,040 --> 00:22:42,260
things

1103
00:22:42,260 --> 00:22:43,760
I

1104
00:22:43,760 --> 00:22:43,960
think

1105
00:22:43,960 --> 00:22:44,100
you

1106
00:22:44,100 --> 00:22:44,440
probably

1107
00:22:44,440 --> 00:22:44,680
have

1108
00:22:44,680 --> 00:22:44,860
the

1109
00:22:44,860 --> 00:22:45,420
same

1110
00:22:45,420 --> 00:22:46,240
wide

1111
00:22:46,240 --> 00:22:46,760
variation

1112
00:22:46,760 --> 00:22:46,980
in

1113
00:22:46,980 --> 00:22:47,240
types

1114
00:22:47,240 --> 00:22:47,380
of

1115
00:22:47,380 --> 00:22:47,660
app

1116
00:22:47,660 --> 00:22:47,880
in

1117
00:22:47,880 --> 00:22:48,020
the

1118
00:22:48,020 --> 00:22:48,380
non-profit

1119
00:22:48,380 --> 00:22:48,700
world

1120
00:22:48,700 --> 00:22:48,880
that

1121
00:22:48,880 --> 00:22:49,080
you

1122
00:22:49,080 --> 00:22:49,540
would

1123
00:22:49,540 --> 00:22:49,940
also

1124
00:22:49,940 --> 00:22:50,240
do

1125
00:22:50,240 --> 00:22:50,420
in

1126
00:22:50,420 --> 00:22:50,540
the

1127
00:22:50,540 --> 00:22:50,800
private

1128
00:22:50,800 --> 00:22:51,140
sector

1129
00:22:51,140 --> 00:22:51,340
as

1130
00:22:51,340 --> 00:22:51,540
well

1131
00:22:51,540 --> 00:22:52,280
there's

1132
00:22:52,280 --> 00:22:52,640
all

1133
00:22:52,640 --> 00:22:52,940
kinds

1134
00:22:52,940 --> 00:22:53,060
of

1135
00:22:53,060 --> 00:22:53,440
different

1136
00:22:53,440 --> 00:22:54,260
kinds

1137
00:22:54,260 --> 00:22:54,460
and

1138
00:22:54,460 --> 00:22:54,580
I

1139
00:22:54,580 --> 00:22:54,780
guess

1140
00:22:54,780 --> 00:22:55,440
we

1141
00:22:55,440 --> 00:22:55,700
use

1142
00:22:55,700 --> 00:22:55,840
the

1143
00:22:55,840 --> 00:22:56,120
term

1144
00:22:56,120 --> 00:22:57,400
B2B

1145
00:22:57,400 --> 00:22:57,560
or

1146
00:22:57,560 --> 00:22:58,100
B2C

1147
00:22:58,100 --> 00:22:58,700
I

1148
00:22:58,700 --> 00:22:58,860
don't

1149
00:22:58,860 --> 00:22:58,980
know

1150
00:22:58,980 --> 00:22:59,120
whether

1151
00:22:59,120 --> 00:22:59,300
I

1152
00:22:59,300 --> 00:22:59,440
would

1153
00:22:59,440 --> 00:23:00,080
call

1154
00:23:00,080 --> 00:23:00,260
it

1155
00:23:00,260 --> 00:23:01,400
direct

1156
00:23:01,400 --> 00:23:01,640
to

1157
00:23:01,640 --> 00:23:02,080
consumer

1158
00:23:02,080 --> 00:23:02,380
in

1159
00:23:02,380 --> 00:23:02,500
the

1160
00:23:02,500 --> 00:23:02,880
non-profit

1161
00:23:02,880 --> 00:23:03,280
space

1162
00:23:03,280 --> 00:23:03,720
because

1163
00:23:03,720 --> 00:23:04,960
I'm

1164
00:23:04,960 --> 00:23:05,100
not

1165
00:23:05,100 --> 00:23:05,500
sure

1166
00:23:05,500 --> 00:23:05,660
that

1167
00:23:05,660 --> 00:23:05,800
they're

1168
00:23:05,800 --> 00:23:06,240
necessarily

1169
00:23:06,240 --> 00:23:07,000
consumers

1170
00:23:07,000 --> 00:23:07,360
in this

1171
00:23:07,360 --> 00:23:07,580
case

1172
00:23:12,260 --> 00:23:12,740
but

1173
00:23:12,740 --> 00:23:13,240
yeah

1174
00:23:13,240 --> 00:23:13,400
it

1175
00:23:13,400 --> 00:23:13,520
could

1176
00:23:13,520 --> 00:23:13,800
definitely

1177
00:23:13,800 --> 00:23:14,140
really

1178
00:23:14,140 --> 00:23:14,400
range

1179
00:23:14,400 --> 00:23:14,540
I

1180
00:23:14,540 --> 00:23:14,640
would

1181
00:23:14,640 --> 00:23:14,860
say

1182
00:23:14,860 --> 00:23:15,120
most

1183
00:23:15,120 --> 00:23:15,260
of

1184
00:23:15,260 --> 00:23:15,520
the

1185
00:23:15,520 --> 00:23:16,120
tools

1186
00:23:16,120 --> 00:23:16,300
that

1187
00:23:16,300 --> 00:23:16,460
we

1188
00:23:16,460 --> 00:23:16,800
worked

1189
00:23:16,800 --> 00:23:17,660
on

1190
00:23:17,660 --> 00:23:17,980
they're

1191
00:23:17,980 --> 00:23:18,240
not

1192
00:23:18,240 --> 00:23:18,460
that

1193
00:23:18,460 --> 00:23:18,780
the

1194
00:23:18,780 --> 00:23:19,100
back

1195
00:23:19,100 --> 00:23:19,400
office

1196
00:23:19,400 --> 00:23:19,780
kind

1197
00:23:19,780 --> 00:23:20,060
they've

1198
00:23:20,060 --> 00:23:20,280
mainly

1199
00:23:20,280 --> 00:23:20,520
been

1200
00:23:20,520 --> 00:23:20,880
more

1201
00:23:20,880 --> 00:23:21,360
of

1202
00:23:21,360 --> 00:23:21,520
that

1203
00:23:21,520 --> 00:23:21,720
kind

1204
00:23:21,720 --> 00:23:21,860
of

1205
00:23:21,860 --> 00:23:22,560
programmatic

1206
00:23:22,560 --> 00:23:23,160
approach

1207
00:23:23,160 --> 00:23:24,100
so

1208
00:23:24,100 --> 00:23:24,720
the

1209
00:23:24,720 --> 00:23:25,260
project

1210
00:23:25,260 --> 00:23:25,880
I'll

1211
00:23:25,880 --> 00:23:26,040
just

1212
00:23:26,040 --> 00:23:26,240
give

1213
00:23:26,240 --> 00:23:26,320
you

1214
00:23:26,320 --> 00:23:26,500
some

1215
00:23:26,500 --> 00:23:27,020
examples

1216
00:23:27,020 --> 00:23:27,640
the

1217
00:23:27,640 --> 00:23:27,920
project

1218
00:23:27,920 --> 00:23:28,060
that

1219
00:23:28,060 --> 00:23:28,140
I

1220
00:23:28,140 --> 00:23:28,380
mentioned

1221
00:23:28,380 --> 00:23:28,700
earlier

1222
00:23:28,700 --> 00:23:28,940
about

1223
00:23:28,940 --> 00:23:29,340
working

1224
00:23:29,340 --> 00:23:30,040
with

1225
00:23:30,040 --> 00:23:30,240
young

1226
00:23:30,240 --> 00:23:30,640
people

1227
00:23:30,640 --> 00:23:31,000
who've

1228
00:23:31,000 --> 00:23:31,140
been

1229
00:23:31,140 --> 00:23:31,360
in

1230
00:23:31,360 --> 00:23:31,700
care

1231
00:23:31,700 --> 00:23:32,080
that

1232
00:23:32,080 --> 00:23:32,220
was

1233
00:23:32,220 --> 00:23:32,320
in

1234
00:23:32,320 --> 00:23:32,440
the

1235
00:23:32,440 --> 00:23:32,720
UK

1236
00:23:32,720 --> 00:23:33,460
and

1237
00:23:33,460 --> 00:23:33,640
that

1238
00:23:33,640 --> 00:23:33,840
was

1239
00:23:33,840 --> 00:23:34,340
around

1240
00:23:34,340 --> 00:23:34,960
building

1241
00:23:34,960 --> 00:23:35,160
a

1242
00:23:35,160 --> 00:23:35,480
tool

1243
00:23:35,480 --> 00:23:36,020
that

1244
00:23:36,020 --> 00:23:36,320
both

1245
00:23:36,320 --> 00:23:36,840
young

1246
00:23:36,840 --> 00:23:37,180
people

1247
00:23:37,180 --> 00:23:37,400
could

1248
00:23:37,400 --> 00:23:37,620
use

1249
00:23:37,620 --> 00:23:37,760
but

1250
00:23:37,760 --> 00:23:38,040
also

1251
00:23:38,040 --> 00:23:38,280
their

1252
00:23:38,280 --> 00:23:38,600
social

1253
00:23:38,600 --> 00:23:39,040
worker

1254
00:23:39,040 --> 00:23:39,720
the

1255
00:23:39,720 --> 00:23:39,980
idea

1256
00:23:39,980 --> 00:23:40,280
being

1257
00:23:40,280 --> 00:23:40,460
to

1258
00:23:40,460 --> 00:23:40,920
put

1259
00:23:40,920 --> 00:23:41,240
the

1260
00:23:41,240 --> 00:23:42,380
power

1261
00:23:42,380 --> 00:23:42,740
back

1262
00:23:42,740 --> 00:23:42,860
in

1263
00:23:42,860 --> 00:23:42,980
the

1264
00:23:42,980 --> 00:23:43,300
hands

1265
00:23:43,300 --> 00:23:43,480
of

1266
00:23:43,480 --> 00:23:43,740
the

1267
00:23:43,740 --> 00:23:44,200
young

1268
00:23:44,200 --> 00:23:44,580
person

1269
00:23:44,580 --> 00:23:44,780
so

1270
00:23:44,780 --> 00:23:44,940
they

1271
00:23:44,940 --> 00:23:45,240
can

1272
00:23:45,240 --> 00:23:46,200
understand

1273
00:23:46,200 --> 00:23:46,720
their

1274
00:23:46,720 --> 00:23:46,960
own

1275
00:23:46,960 --> 00:23:47,440
care

1276
00:23:47,440 --> 00:23:48,000
program

1277
00:23:48,000 --> 00:23:48,300
in

1278
00:23:48,300 --> 00:23:48,580
language

1279
00:23:48,580 --> 00:23:48,740
that

1280
00:23:48,740 --> 00:23:49,020
makes

1281
00:23:49,020 --> 00:23:49,560
sense

1282
00:23:49,560 --> 00:23:49,720
to

1283
00:23:49,720 --> 00:23:49,940
them

1284
00:23:49,940 --> 00:23:50,240
rather

1285
00:23:50,240 --> 00:23:50,460
than

1286
00:23:50,460 --> 00:23:51,280
a

1287
00:23:51,280 --> 00:23:51,560
language

1288
00:23:51,560 --> 00:23:51,820
that's

1289
00:23:51,820 --> 00:23:51,920
a

1290
00:23:51,920 --> 00:23:52,040
little

1291
00:23:52,040 --> 00:23:52,200
bit

1292
00:23:52,200 --> 00:23:52,600
removed

1293
00:23:52,600 --> 00:23:52,760
a

1294
00:23:52,760 --> 00:23:52,880
bit

1295
00:23:52,880 --> 00:23:53,080
more

1296
00:23:53,080 --> 00:23:53,760
regulation

1297
00:23:53,760 --> 00:23:54,160
and

1298
00:23:54,160 --> 00:23:54,620
policy

1299
00:23:54,620 --> 00:23:55,280
type

1300
00:23:55,280 --> 00:23:55,580
thing

1301
00:23:55,580 --> 00:23:56,140
so

1302
00:23:56,140 --> 00:23:56,260
I

1303
00:23:56,260 --> 00:23:56,380
would

1304
00:23:56,380 --> 00:23:56,480
say

1305
00:23:56,480 --> 00:23:57,160
that's

1306
00:23:57,160 --> 00:23:58,020
more

1307
00:23:58,020 --> 00:23:58,200
of

1308
00:23:58,200 --> 00:23:58,440
that

1309
00:23:58,440 --> 00:23:59,820
direct

1310
00:23:59,820 --> 00:24:00,020
or

1311
00:24:00,020 --> 00:24:00,160
the

1312
00:24:00,160 --> 00:24:00,580
equivalent

1313
00:24:00,580 --> 00:24:00,800
of

1314
00:24:00,800 --> 00:24:01,080
whatever

1315
00:24:01,080 --> 00:24:01,660
B2C

1316
00:24:01,660 --> 00:24:01,960
would

1317
00:24:01,960 --> 00:24:02,280
be

1318
00:24:02,280 --> 00:24:03,220
so

1319
00:24:03,220 --> 00:24:03,800
yeah

1320
00:24:03,800 --> 00:24:04,020
it's

1321
00:24:04,020 --> 00:24:04,200
really

1322
00:24:04,200 --> 00:24:04,440
been

1323
00:24:04,440 --> 00:24:04,900
a

1324
00:24:04,900 --> 00:24:05,160
mix

1325
00:24:05,160 --> 00:24:05,320
and

1326
00:24:05,320 --> 00:24:05,560
similarly

1327
00:24:05,560 --> 00:24:06,080
another

1328
00:24:06,080 --> 00:24:06,440
project

1329
00:24:06,440 --> 00:24:06,740
we've

1330
00:24:06,740 --> 00:24:06,920
worked

1331
00:24:06,920 --> 00:24:07,060
on

1332
00:24:07,060 --> 00:24:07,200
is

1333
00:24:07,200 --> 00:24:07,380
with

1334
00:24:07,380 --> 00:24:07,680
a

1335
00:24:07,680 --> 00:24:08,080
non-profit

1336
00:24:08,080 --> 00:24:08,560
called

1337
00:24:08,560 --> 00:24:09,360
Carina

1338
00:24:09,360 --> 00:24:10,020
in

1339
00:24:10,020 --> 00:24:10,640
Seattle

1340
00:24:10,640 --> 00:24:10,840
in

1341
00:24:10,840 --> 00:24:10,940
the

1342
00:24:10,940 --> 00:24:11,280
US

1343
00:24:11,280 --> 00:24:11,900
and

1344
00:24:11,900 --> 00:24:12,260
that's

1345
00:24:12,260 --> 00:24:12,440
an

1346
00:24:12,440 --> 00:24:12,680
app

1347
00:24:12,680 --> 00:24:13,000
to

1348
00:24:13,000 --> 00:24:13,520
match

1349
00:24:18,580 --> 00:24:18,860
child

1350
00:24:18,860 --> 00:24:19,120
care

1351
00:24:19,120 --> 00:24:19,700
and

1352
00:24:19,700 --> 00:24:19,880
it

1353
00:24:19,880 --> 00:24:20,260
matches

1354
00:24:20,260 --> 00:24:20,460
them

1355
00:24:20,460 --> 00:24:20,660
up

1356
00:24:20,660 --> 00:24:20,940
with

1357
00:24:20,940 --> 00:24:21,680
care

1358
00:24:21,680 --> 00:24:22,260
providers

1359
00:24:22,260 --> 00:24:22,860
and

1360
00:24:22,860 --> 00:24:23,000
so

1361
00:24:23,000 --> 00:24:23,300
again

1362
00:24:23,300 --> 00:24:23,620
that's

1363
00:24:23,620 --> 00:24:23,780
kind

1364
00:24:23,780 --> 00:24:23,860
of

1365
00:24:23,860 --> 00:24:24,040
really

1366
00:24:24,040 --> 00:24:24,460
direct

1367
00:24:24,460 --> 00:24:24,600
to

1368
00:24:24,600 --> 00:24:24,820
those

1369
00:24:24,820 --> 00:24:25,260
users

1370
00:24:25,260 --> 00:24:25,620
who

1371
00:24:25,620 --> 00:24:25,740
would

1372
00:24:25,740 --> 00:24:25,880
need

1373
00:24:25,880 --> 00:24:26,000
to

1374
00:24:26,000 --> 00:24:26,180
use

1375
00:24:26,180 --> 00:24:26,280
the

1376
00:24:26,280 --> 00:24:26,440
app

1377
00:24:26,440 --> 00:24:26,860
but

1378
00:24:26,860 --> 00:24:27,020
there

1379
00:24:27,020 --> 00:24:27,220
are

1380
00:24:27,220 --> 00:24:27,780
definitely

1381
00:24:27,780 --> 00:24:28,500
back

1382
00:24:28,500 --> 00:24:28,760
office

1383
00:24:28,760 --> 00:24:29,000
kind

1384
00:24:29,000 --> 00:24:29,120
of

1385
00:24:29,120 --> 00:24:29,600
tools

1386
00:24:29,600 --> 00:24:30,060
and

1387
00:24:30,060 --> 00:24:30,520
pieces

1388
00:24:30,520 --> 00:24:30,700
of

1389
00:24:30,700 --> 00:24:30,980
software

1390
00:24:30,980 --> 00:24:31,260
that

1391
00:24:31,260 --> 00:24:31,980
I

1392
00:24:31,980 --> 00:24:32,160
think

1393
00:24:32,160 --> 00:24:32,480
could

1394
00:24:32,480 --> 00:24:32,980
make

1395
00:24:32,980 --> 00:24:33,200
the

1396
00:24:33,200 --> 00:24:33,440
lives

1397
00:24:33,440 --> 00:24:33,580
of

1398
00:24:33,580 --> 00:24:34,060
non-profits

1399
00:24:34,060 --> 00:24:34,680
more

1400
00:24:34,680 --> 00:24:35,060
efficient

1401
00:24:35,060 --> 00:24:35,380
as

1402
00:24:35,380 --> 00:24:35,680
well

1403
00:24:35,680 --> 00:24:36,260
we

1404
00:24:36,260 --> 00:24:36,460
just

1405
00:24:36,460 --> 00:24:36,720
haven't

1406
00:24:36,720 --> 00:24:37,040
actually

1407
00:24:37,040 --> 00:24:37,580
focused

1408
00:24:37,580 --> 00:24:37,800
on

1409
00:24:37,800 --> 00:24:38,020
those

1410
00:24:38,020 --> 00:24:38,240
so

1411
00:24:38,240 --> 00:24:38,600
far

1412
00:24:38,600 --> 00:24:38,740
in

1413
00:24:38,740 --> 00:24:39,760
Act

1414
00:24:39,760 --> 00:24:39,900
but

1415
00:24:39,900 --> 00:24:39,980
I

1416
00:24:39,980 --> 00:24:40,240
definitely

1417
00:24:40,240 --> 00:24:40,480
think

1418
00:24:40,480 --> 00:24:40,620
that

1419
00:24:40,620 --> 00:24:40,920
that is

1420
00:24:40,920 --> 00:24:41,200
something

1421
00:24:41,200 --> 00:24:41,420
that

1422
00:24:41,420 --> 00:24:41,540
we

1423
00:24:41,540 --> 00:24:41,720
could

1424
00:24:41,720 --> 00:24:42,080
explore

1425
00:24:42,080 --> 00:24:42,420
going

1426
00:24:42,420 --> 00:24:42,820
forward

1427
00:24:42,820 --> 00:24:43,160
do

1428
00:24:43,160 --> 00:24:43,300
you

1429
00:24:43,300 --> 00:24:43,540
have

1430
00:24:43,540 --> 00:24:43,940
any

1431
00:24:43,940 --> 00:24:44,640
projects

1432
00:24:44,640 --> 00:24:45,120
coming

1433
00:24:45,120 --> 00:24:45,400
up

1434
00:24:45,400 --> 00:24:45,620
that

1435
00:24:45,620 --> 00:24:45,840
you'd

1436
00:24:45,840 --> 00:24:46,000
like

1437
00:24:46,000 --> 00:24:46,280
to

1438
00:24:46,280 --> 00:24:47,000
talk

1439
00:24:47,000 --> 00:24:47,320
about

1440
00:24:47,320 --> 00:24:47,520
is

1441
00:24:47,520 --> 00:24:47,640
there

1442
00:24:47,640 --> 00:24:48,040
anything

1443
00:24:48,040 --> 00:24:48,540
you know

1444
00:24:48,540 --> 00:24:48,740
what's

1445
00:24:48,740 --> 00:24:49,220
the future

1446
00:24:49,220 --> 00:24:49,440
of

1447
00:24:49,440 --> 00:24:49,940
Pivotal Act

1448
00:24:49,940 --> 00:24:50,520
look like

1449
00:24:50,520 --> 00:24:51,920
yeah

1450
00:24:51,920 --> 00:24:52,320
so

1451
00:24:52,320 --> 00:24:53,020
the future

1452
00:24:53,020 --> 00:24:53,540
really right

1453
00:24:53,540 --> 00:24:53,840
now

1454
00:24:53,840 --> 00:24:54,360
is

1455
00:24:54,360 --> 00:24:54,800
building

1456
00:24:54,800 --> 00:24:55,260
the team

1457
00:24:55,260 --> 00:24:56,120
that's

1458
00:24:56,120 --> 00:24:56,300
something

1459
00:24:56,300 --> 00:24:56,620
that we're

1460
00:24:56,620 --> 00:24:56,900
working

1461
00:24:56,900 --> 00:24:57,140
on

1462
00:24:57,140 --> 00:24:57,920
and

1463
00:24:57,920 --> 00:24:58,220
with

1464
00:24:58,220 --> 00:24:58,460
that

1465
00:24:58,460 --> 00:24:58,620
I

1466
00:24:58,620 --> 00:24:58,800
think

1467
00:24:58,800 --> 00:24:59,140
that's

1468
00:24:59,140 --> 00:24:59,260
going

1469
00:24:59,260 --> 00:24:59,360
to

1470
00:24:59,360 --> 00:24:59,560
help

1471
00:24:59,560 --> 00:24:59,740
with

1472
00:24:59,740 --> 00:24:59,940
kind

1473
00:24:59,940 --> 00:25:00,340
of

1474
00:25:00,340 --> 00:25:00,820
expanding

1475
00:25:00,820 --> 00:25:00,980
our

1476
00:25:00,980 --> 00:25:01,420
horizons

1477
00:25:01,420 --> 00:25:01,580
and

1478
00:25:01,580 --> 00:25:01,840
figuring

1479
00:25:01,840 --> 00:25:02,160
out

1480
00:25:02,160 --> 00:25:02,760
what

1481
00:25:02,760 --> 00:25:03,280
non-profits

1482
00:25:03,280 --> 00:25:03,620
that we

1483
00:25:03,620 --> 00:25:03,780
can

1484
00:25:03,780 --> 00:25:03,980
work

1485
00:25:03,980 --> 00:25:04,120
with

1486
00:25:04,120 --> 00:25:04,220
at

1487
00:25:10,920 --> 00:25:11,400
conversation

1488
00:25:11,400 --> 00:25:11,620
if

1489
00:25:11,620 --> 00:25:11,740
there

1490
00:25:11,740 --> 00:25:11,800
are

1491
00:25:11,800 --> 00:25:11,940
any

1492
00:25:11,940 --> 00:25:12,340
non-profits

1493
00:25:12,340 --> 00:25:12,520
that

1494
00:25:12,520 --> 00:25:12,620
would

1495
00:25:12,620 --> 00:25:12,780
want

1496
00:25:12,780 --> 00:25:12,860
to

1497
00:25:12,860 --> 00:25:12,960
get

1498
00:25:12,960 --> 00:25:13,100
in

1499
00:25:13,100 --> 00:25:13,320
touch

1500
00:25:13,320 --> 00:25:13,460
or

1501
00:25:13,460 --> 00:25:13,680
learn

1502
00:25:13,680 --> 00:25:13,980
more

1503
00:25:13,980 --> 00:25:14,480
we'd

1504
00:25:14,480 --> 00:25:14,680
love

1505
00:25:14,680 --> 00:25:14,840
to

1506
00:25:14,840 --> 00:25:15,020
talk

1507
00:25:15,020 --> 00:25:15,120
to

1508
00:25:15,120 --> 00:25:15,260
them

1509
00:25:15,260 --> 00:25:15,400
so

1510
00:25:15,400 --> 00:25:15,720
we're

1511
00:25:15,720 --> 00:25:15,940
very

1512
00:25:15,940 --> 00:25:16,240
much

1513
00:25:16,240 --> 00:25:16,480
kind

1514
00:25:16,480 --> 00:25:16,620
of

1515
00:25:16,620 --> 00:25:17,140
in

1516
00:25:17,140 --> 00:25:17,260
the

1517
00:25:17,260 --> 00:25:17,560
space

1518
00:25:17,560 --> 00:25:17,800
of

1519
00:25:17,800 --> 00:25:18,140
wanting

1520
00:25:18,140 --> 00:25:18,660
to

1521
00:25:18,660 --> 00:25:19,720
find

1522
00:25:19,720 --> 00:25:20,720
organizations

1523
00:25:20,720 --> 00:25:21,020
we can

1524
00:25:21,020 --> 00:25:21,240
work

1525
00:25:21,240 --> 00:25:21,440
with

1526
00:25:21,440 --> 00:25:21,960
we

1527
00:25:21,960 --> 00:25:22,260
are

1528
00:25:22,260 --> 00:25:22,680
there's

1529
00:25:22,680 --> 00:25:22,820
a

1530
00:25:22,820 --> 00:25:22,980
couple

1531
00:25:22,980 --> 00:25:23,140
of

1532
00:25:23,140 --> 00:25:23,480
people

1533
00:25:23,480 --> 00:25:24,280
in

1534
00:25:24,280 --> 00:25:24,500
from

1535
00:25:24,500 --> 00:25:24,780
Pivotal

1536
00:25:24,780 --> 00:25:25,060
Labs

1537
00:25:25,060 --> 00:25:25,340
who

1538
00:25:25,340 --> 00:25:25,540
are

1539
00:25:25,540 --> 00:25:25,740
based

1540
00:25:25,740 --> 00:25:25,860
in

1541
00:25:25,860 --> 00:25:25,980
our

1542
00:25:25,980 --> 00:25:26,260
Tokyo

1543
00:25:26,260 --> 00:25:26,760
office

1544
00:25:26,760 --> 00:25:27,220
and

1545
00:25:27,220 --> 00:25:27,400
they're

1546
00:25:27,400 --> 00:25:27,580
not

1547
00:25:27,580 --> 00:25:27,700
on

1548
00:25:27,700 --> 00:25:27,800
a

1549
00:25:27,800 --> 00:25:28,080
project

1550
00:25:28,080 --> 00:25:28,300
right

1551
00:25:28,300 --> 00:25:28,540
now

1552
00:25:28,540 --> 00:25:28,660
and

1553
00:25:28,660 --> 00:25:28,940
they're

1554
00:25:28,940 --> 00:25:29,180
spending

1555
00:25:29,180 --> 00:25:29,460
a little

1556
00:25:29,460 --> 00:25:29,620
bit

1557
00:25:29,620 --> 00:25:29,740
of

1558
00:25:29,740 --> 00:25:29,980
time

1559
00:25:29,980 --> 00:25:30,540
researching

1560
00:25:30,540 --> 00:25:30,960
the

1561
00:25:30,960 --> 00:25:31,400
Japanese

1562
00:25:31,400 --> 00:25:32,240
non-profit

1563
00:25:32,240 --> 00:25:32,700
market

1564
00:25:32,700 --> 00:25:33,440
which

1565
00:25:33,440 --> 00:25:33,700
is

1566
00:25:33,700 --> 00:25:34,360
something

1567
00:25:34,360 --> 00:25:34,900
I know

1568
00:25:34,900 --> 00:25:35,760
literally

1569
00:25:35,760 --> 00:25:36,080
nothing

1570
00:25:36,080 --> 00:25:36,520
about

1571
00:25:36,520 --> 00:25:37,160
and

1572
00:25:37,160 --> 00:25:37,300
so

1573
00:25:37,300 --> 00:25:37,440
it's

1574
00:25:37,440 --> 00:25:37,540
going

1575
00:25:37,540 --> 00:25:37,560
to

1576
00:25:37,560 --> 00:25:37,660
be

1577
00:25:37,660 --> 00:25:37,900
really

1578
00:25:37,900 --> 00:25:38,280
interesting

1579
00:25:38,280 --> 00:25:38,460
to

1580
00:25:38,460 --> 00:25:38,620
kind

1581
00:25:38,620 --> 00:25:38,700
of

1582
00:25:38,700 --> 00:25:38,820
see

1583
00:25:38,820 --> 00:25:38,980
what

1584
00:25:38,980 --> 00:25:39,100
they

1585
00:25:39,100 --> 00:25:39,520
find

1586
00:25:39,520 --> 00:25:39,700
and

1587
00:25:39,700 --> 00:25:39,860
try

1588
00:25:39,860 --> 00:25:39,980
and

1589
00:25:39,980 --> 00:25:40,320
understand

1590
00:25:40,320 --> 00:25:40,800
are

1591
00:25:40,800 --> 00:25:40,980
there

1592
00:25:40,980 --> 00:25:41,180
any

1593
00:25:41,180 --> 00:25:41,780
organizations

1594
00:25:41,780 --> 00:25:42,540
out

1595
00:25:42,540 --> 00:25:42,900
there

1596
00:25:42,900 --> 00:25:43,180
that

1597
00:25:43,180 --> 00:25:43,520
we

1598
00:25:43,520 --> 00:25:43,660
could

1599
00:25:43,660 --> 00:25:43,980
support

1600
00:25:43,980 --> 00:25:44,120
that

1601
00:25:44,120 --> 00:25:44,240
would

1602
00:25:44,240 --> 00:25:44,540
benefit

1603
00:25:44,540 --> 00:25:44,800
from

1604
00:25:44,800 --> 00:25:45,060
working

1605
00:25:45,060 --> 00:25:45,260
with

1606
00:25:45,260 --> 00:25:45,420
us

1607
00:25:45,420 --> 00:25:45,860
so

1608
00:25:45,860 --> 00:25:46,040
we're

1609
00:25:46,040 --> 00:25:46,320
definitely

1610
00:25:46,320 --> 00:25:46,620
trying

1611
00:25:46,620 --> 00:25:46,720
to

1612
00:25:46,720 --> 00:25:46,920
take

1613
00:25:46,920 --> 00:25:47,500
more

1614
00:25:47,500 --> 00:25:47,660
of

1615
00:25:47,660 --> 00:25:47,860
that

1616
00:25:47,860 --> 00:25:48,880
global

1617
00:25:48,880 --> 00:25:49,440
approach

1618
00:25:49,440 --> 00:25:49,840
and

1619
00:25:49,840 --> 00:25:50,120
working

1620
00:25:50,120 --> 00:25:50,400
with

1621
00:25:50,400 --> 00:25:50,840
the

1622
00:25:50,840 --> 00:25:51,120
Pivotal

1623
00:25:51,120 --> 00:25:51,360
Labs

1624
00:25:51,360 --> 00:25:51,680
offices

1625
00:25:51,680 --> 00:25:51,980
that we

1626
00:25:51,980 --> 00:25:52,180
have

1627
00:25:52,180 --> 00:25:52,400
around

1628
00:25:52,400 --> 00:25:52,560
the

1629
00:25:52,560 --> 00:25:52,820
world

1630
00:25:52,820 --> 00:25:54,080
that's

1631
00:25:54,080 --> 00:25:54,320
awesome

1632
00:25:54,320 --> 00:25:54,500
and

1633
00:25:54,500 --> 00:25:54,820
I saw

1634
00:25:54,820 --> 00:25:54,980
that

1635
00:25:54,980 --> 00:25:55,220
you're

1636
00:25:55,220 --> 00:25:55,480
also

1637
00:25:55,480 --> 00:25:55,920
speaking

1638
00:25:55,920 --> 00:25:56,560
at

1639
00:25:56,560 --> 00:25:56,880
Net

1640
00:25:56,880 --> 00:25:57,120
Hope

1641
00:25:57,120 --> 00:25:57,480
Global

1642
00:25:57,480 --> 00:25:57,840
Summit

1643
00:25:57,840 --> 00:25:59,100
2020

1644
00:25:59,100 --> 00:25:59,800
I think

1645
00:25:59,800 --> 00:26:00,120
that's

1646
00:26:00,120 --> 00:26:00,440
next

1647
00:26:00,440 --> 00:26:00,780
week

1648
00:26:00,780 --> 00:26:01,920
yeah

1649
00:26:01,920 --> 00:26:02,400
yeah

1650
00:26:02,400 --> 00:26:02,680
really

1651
00:26:02,680 --> 00:26:03,060
excited

1652
00:26:03,060 --> 00:26:03,580
to be

1653
00:26:03,580 --> 00:26:03,940
to be

1654
00:26:03,940 --> 00:26:04,120
doing

1655
00:26:04,120 --> 00:26:04,260
that

1656
00:26:04,260 --> 00:26:04,340
and

1657
00:26:04,340 --> 00:26:04,500
that'll

1658
00:26:04,500 --> 00:26:04,600
be

1659
00:26:04,600 --> 00:26:04,840
me

1660
00:26:04,840 --> 00:26:05,300
and

1661
00:26:05,300 --> 00:26:05,660
Ali

1662
00:26:05,660 --> 00:26:05,900
as

1663
00:26:05,900 --> 00:26:06,160
well

1664
00:26:06,160 --> 00:26:06,320
who

1665
00:26:06,320 --> 00:26:06,440
is

1666
00:26:06,440 --> 00:26:06,720
working

1667
00:26:06,720 --> 00:26:06,880
on

1668
00:26:06,880 --> 00:26:07,140
Pivotal

1669
00:26:07,140 --> 00:26:07,360
Act

1670
00:26:07,360 --> 00:26:07,620
so

1671
00:26:07,620 --> 00:26:08,220
yeah

1672
00:26:08,220 --> 00:26:08,500
really

1673
00:26:08,500 --> 00:26:08,820
looking

1674
00:26:08,820 --> 00:26:09,080
forward

1675
00:26:09,080 --> 00:26:09,400
to

1676
00:26:09,400 --> 00:26:09,780
that

1677
00:26:09,780 --> 00:26:09,940
to

1678
00:26:09,940 --> 00:26:10,040
the

1679
00:26:10,040 --> 00:26:10,460
virtual

1680
00:26:10,460 --> 00:26:10,940
event

1681
00:26:10,940 --> 00:26:11,720
yeah

1682
00:26:11,720 --> 00:26:12,000
really

1683
00:26:12,000 --> 00:26:12,260
keen

1684
00:26:12,260 --> 00:26:12,420
to

1685
00:26:12,420 --> 00:26:12,580
kind

1686
00:26:12,580 --> 00:26:12,680
of

1687
00:26:12,680 --> 00:26:12,880
see

1688
00:26:12,880 --> 00:26:13,080
who

1689
00:26:13,080 --> 00:26:13,460
comes

1690
00:26:13,460 --> 00:26:13,740
and

1691
00:26:13,740 --> 00:26:14,140
answer

1692
00:26:14,140 --> 00:26:14,360
lots

1693
00:26:14,360 --> 00:26:14,480
of

1694
00:26:14,480 --> 00:26:14,860
questions

1695
00:26:14,860 --> 00:26:15,360
and

1696
00:26:21,980 --> 00:26:33,060
you

1697
00:26:33,060 --> 00:26:33,980
I'm

1698
00:26:33,980 --> 00:26:34,200
curious

1699
00:26:34,200 --> 00:26:34,360
what

1700
00:26:34,360 --> 00:26:34,500
kind

1701
00:26:34,500 --> 00:26:34,600
of

1702
00:26:34,600 --> 00:26:34,940
lessons

1703
00:26:34,940 --> 00:26:35,300
you're

1704
00:26:35,300 --> 00:26:35,740
learning

1705
00:26:35,740 --> 00:26:36,540
maybe

1706
00:26:36,540 --> 00:26:36,820
from

1707
00:26:36,820 --> 00:26:37,120
your

1708
00:26:37,120 --> 00:26:37,840
non-profit

1709
00:26:37,840 --> 00:26:38,400
clients

1710
00:26:38,400 --> 00:26:38,860
that

1711
00:26:38,860 --> 00:26:39,680
could

1712
00:26:39,680 --> 00:26:39,940
be

1713
00:26:39,940 --> 00:26:40,360
applicable

1714
00:26:40,360 --> 00:26:40,860
to

1715
00:26:40,860 --> 00:26:42,200
other

1716
00:26:42,200 --> 00:26:42,780
organizations

1717
00:26:42,780 --> 00:26:43,080
right

1718
00:26:43,080 --> 00:26:43,300
whether

1719
00:26:43,300 --> 00:26:43,480
it's

1720
00:26:43,480 --> 00:26:43,580
in

1721
00:26:43,580 --> 00:26:43,860
terms

1722
00:26:43,860 --> 00:26:44,120
of

1723
00:26:44,120 --> 00:26:44,240
I

1724
00:26:44,240 --> 00:26:44,340
don't

1725
00:26:44,340 --> 00:26:44,580
know

1726
00:26:44,580 --> 00:26:45,260
doing

1727
00:26:45,260 --> 00:26:45,500
stuff

1728
00:26:45,500 --> 00:26:45,620
on

1729
00:26:45,620 --> 00:26:45,740
a

1730
00:26:45,740 --> 00:26:46,040
budget

1731
00:26:46,040 --> 00:26:46,520
or

1732
00:26:46,520 --> 00:26:47,520
design

1733
00:26:47,520 --> 00:26:47,940
thinking

1734
00:26:47,940 --> 00:26:48,420
or

1735
00:26:48,420 --> 00:26:48,860
any

1736
00:26:48,860 --> 00:26:48,960
of

1737
00:26:48,960 --> 00:26:49,060
these

1738
00:26:49,060 --> 00:26:49,200
things

1739
00:26:49,200 --> 00:26:49,320
I'm

1740
00:26:49,320 --> 00:26:49,440
just

1741
00:26:49,440 --> 00:26:49,700
curious

1742
00:26:49,700 --> 00:26:49,900
like

1743
00:26:49,900 --> 00:26:50,040
I

1744
00:26:50,040 --> 00:26:50,480
assume

1745
00:26:50,480 --> 00:26:50,620
there

1746
00:26:50,620 --> 00:26:50,720
are

1747
00:26:50,720 --> 00:26:51,040
lessons

1748
00:26:51,040 --> 00:26:51,240
that

1749
00:26:51,240 --> 00:26:51,420
must

1750
00:26:51,420 --> 00:26:51,640
kind

1751
00:26:51,640 --> 00:26:51,820
of

1752
00:26:51,820 --> 00:26:52,200
flow

1753
00:26:52,200 --> 00:26:52,940
in

1754
00:26:52,940 --> 00:26:53,500
both

1755
00:26:53,500 --> 00:26:53,920
directions

1756
00:26:53,920 --> 00:26:54,180
here

1757
00:26:54,180 --> 00:26:54,280
and

1758
00:26:54,280 --> 00:26:54,460
it's

1759
00:26:54,460 --> 00:26:54,580
you

1760
00:26:54,580 --> 00:26:54,680
know

1761
00:26:54,680 --> 00:26:55,280
that

1762
00:26:55,280 --> 00:26:56,060
I'd

1763
00:26:56,060 --> 00:26:56,200
be

1764
00:26:56,200 --> 00:26:56,900
really

1765
00:26:56,900 --> 00:26:57,120
interested

1766
00:26:57,120 --> 00:26:57,280
to get

1767
00:26:57,280 --> 00:26:57,560
a sense

1768
00:26:57,560 --> 00:26:57,700
of

1769
00:26:57,700 --> 00:26:57,920
what

1770
00:26:57,920 --> 00:26:58,280
those

1771
00:26:58,280 --> 00:26:59,220
might

1772
00:26:59,220 --> 00:26:59,480
be

1773
00:26:59,480 --> 00:27:00,580
oh

1774
00:27:00,580 --> 00:27:00,800
yeah

1775
00:27:00,800 --> 00:27:01,140
I'm

1776
00:27:01,140 --> 00:27:01,380
learning

1777
00:27:01,380 --> 00:27:01,940
so much

1778
00:27:01,940 --> 00:27:02,400
there is

1779
00:27:02,400 --> 00:27:02,780
there is

1780
00:27:02,780 --> 00:27:03,220
so much

1781
00:27:03,220 --> 00:27:03,560
that I

1782
00:27:03,560 --> 00:27:03,760
don't

1783
00:27:03,760 --> 00:27:03,980
know

1784
00:27:03,980 --> 00:27:05,160
and

1785
00:27:05,160 --> 00:27:05,360
just

1786
00:27:05,360 --> 00:27:05,980
you know

1787
00:27:05,980 --> 00:27:06,120
I'm

1788
00:27:06,120 --> 00:27:06,340
learning

1789
00:27:06,340 --> 00:27:06,740
more and

1790
00:27:06,740 --> 00:27:06,880
more

1791
00:27:06,880 --> 00:27:07,120
every

1792
00:27:07,120 --> 00:27:07,360
day

1793
00:27:07,360 --> 00:27:07,640
from

1794
00:27:07,640 --> 00:27:08,120
doing

1795
00:27:08,120 --> 00:27:08,320
this

1796
00:27:08,320 --> 00:27:08,580
work

1797
00:27:08,580 --> 00:27:09,220
I

1798
00:27:09,220 --> 00:27:09,460
think

1799
00:27:09,460 --> 00:27:09,600
that

1800
00:27:09,600 --> 00:27:09,800
there

1801
00:27:09,800 --> 00:27:09,960
is

1802
00:27:09,960 --> 00:27:10,440
a lot

1803
00:27:10,440 --> 00:27:11,080
that

1804
00:27:11,080 --> 00:27:11,600
we

1805
00:27:11,600 --> 00:27:11,880
do

1806
00:27:11,880 --> 00:27:12,040
with

1807
00:27:12,040 --> 00:27:12,340
act

1808
00:27:12,340 --> 00:27:12,420
and

1809
00:27:12,420 --> 00:27:12,520
that

1810
00:27:12,520 --> 00:27:12,640
we're

1811
00:27:12,640 --> 00:27:12,920
learning

1812
00:27:12,920 --> 00:27:13,080
on

1813
00:27:13,080 --> 00:27:13,340
act

1814
00:27:13,340 --> 00:27:13,540
that

1815
00:27:13,540 --> 00:27:13,740
could

1816
00:27:13,740 --> 00:27:14,160
be

1817
00:27:14,160 --> 00:27:14,760
applicable

1818
00:27:21,420 --> 00:27:21,820
mentioned

1819
00:27:21,820 --> 00:27:22,060
is

1820
00:27:22,060 --> 00:27:22,220
this

1821
00:27:22,220 --> 00:27:22,460
idea

1822
00:27:22,460 --> 00:27:22,640
of

1823
00:27:22,640 --> 00:27:22,840
kind

1824
00:27:22,840 --> 00:27:22,980
of

1825
00:27:22,980 --> 00:27:23,280
taking

1826
00:27:23,280 --> 00:27:23,540
that

1827
00:27:23,540 --> 00:27:24,100
ecosystem

1828
00:27:24,100 --> 00:27:24,660
approach

1829
00:27:24,660 --> 00:27:24,960
and

1830
00:27:24,960 --> 00:27:25,340
looking

1831
00:27:25,340 --> 00:27:25,440
at

1832
00:27:25,440 --> 00:27:25,540
the

1833
00:27:25,540 --> 00:27:25,840
unintended

1834
00:27:25,840 --> 00:27:26,380
consequences

1835
00:27:26,380 --> 00:27:26,600
we've

1836
00:27:26,600 --> 00:27:26,740
already

1837
00:27:26,740 --> 00:27:27,000
talked

1838
00:27:27,000 --> 00:27:27,260
about

1839
00:27:27,260 --> 00:27:27,540
that

1840
00:27:27,540 --> 00:27:28,160
that

1841
00:27:28,160 --> 00:27:28,480
idea

1842
00:27:28,480 --> 00:27:28,640
of

1843
00:27:28,640 --> 00:27:29,060
kind

1844
00:27:29,060 --> 00:27:29,160
of

1845
00:27:29,160 --> 00:27:29,400
taking

1846
00:27:29,400 --> 00:27:29,780
a step

1847
00:27:29,780 --> 00:27:30,080
back

1848
00:27:30,080 --> 00:27:30,240
as

1849
00:27:30,240 --> 00:27:30,580
well

1850
00:27:30,580 --> 00:27:31,120
I

1851
00:27:31,120 --> 00:27:31,360
think

1852
00:27:31,360 --> 00:27:31,960
is

1853
00:27:31,960 --> 00:27:32,240
also

1854
00:27:32,240 --> 00:27:32,640
something

1855
00:27:32,640 --> 00:27:32,940
that's

1856
00:27:32,940 --> 00:27:33,160
really

1857
00:27:33,160 --> 00:27:33,660
important

1858
00:27:33,660 --> 00:27:34,920
something

1859
00:27:34,920 --> 00:27:35,220
else

1860
00:27:35,220 --> 00:27:35,540
as well

1861
00:27:35,540 --> 00:27:35,860
that I've

1862
00:27:35,860 --> 00:27:36,080
learned

1863
00:27:36,080 --> 00:27:36,420
is just

1864
00:27:36,420 --> 00:27:36,840
about

1865
00:27:36,840 --> 00:27:37,500
being a

1866
00:27:37,500 --> 00:27:38,000
being a

1867
00:27:38,000 --> 00:27:38,340
little bit

1868
00:27:38,340 --> 00:27:38,540
more

1869
00:27:38,540 --> 00:27:39,000
flexible

1870
00:27:39,000 --> 00:27:40,180
we have

1871
00:27:40,180 --> 00:27:40,480
a very

1872
00:27:40,480 --> 00:27:41,180
opinionated

1873
00:27:41,180 --> 00:27:41,600
way

1874
00:27:41,600 --> 00:27:41,920
of

1875
00:27:41,920 --> 00:27:42,180
building

1876
00:27:42,180 --> 00:27:42,640
software

1877
00:27:42,640 --> 00:27:42,880
and

1878
00:27:42,880 --> 00:27:43,120
pivotal

1879
00:27:43,120 --> 00:27:43,560
labs

1880
00:27:43,560 --> 00:27:44,500
which

1881
00:27:44,500 --> 00:27:44,880
which

1882
00:27:44,880 --> 00:27:45,020
is

1883
00:27:45,020 --> 00:27:45,360
great

1884
00:27:45,360 --> 00:27:45,540
and

1885
00:27:45,540 --> 00:27:45,920
there's

1886
00:27:45,920 --> 00:27:46,080
a

1887
00:27:46,080 --> 00:27:46,360
reason

1888
00:27:46,360 --> 00:27:46,740
behind

1889
00:27:46,740 --> 00:27:47,000
that

1890
00:27:47,000 --> 00:27:47,320
it's

1891
00:27:47,320 --> 00:27:47,560
you know

1892
00:27:47,560 --> 00:27:47,760
been

1893
00:27:47,760 --> 00:27:48,000
going

1894
00:27:48,000 --> 00:27:48,160
a

1895
00:27:48,160 --> 00:27:48,360
long

1896
00:27:48,360 --> 00:27:48,740
time

1897
00:27:48,740 --> 00:27:49,760
and

1898
00:27:49,760 --> 00:27:50,200
you know

1899
00:27:50,200 --> 00:27:50,480
it's

1900
00:27:50,480 --> 00:27:50,700
really

1901
00:27:50,700 --> 00:27:50,960
where

1902
00:27:50,960 --> 00:27:51,240
I

1903
00:27:51,240 --> 00:27:51,500
kind

1904
00:27:51,500 --> 00:27:51,600
of

1905
00:27:51,600 --> 00:27:51,880
learned

1906
00:27:51,880 --> 00:27:52,360
my

1907
00:27:52,360 --> 00:27:53,000
product

1908
00:27:53,000 --> 00:27:53,580
management

1909
00:27:53,580 --> 00:27:54,260
you know

1910
00:27:54,260 --> 00:27:54,800
skills

1911
00:27:54,800 --> 00:27:55,440
and ability

1912
00:27:55,440 --> 00:27:55,900
it was

1913
00:27:55,900 --> 00:27:56,080
kind

1914
00:27:56,080 --> 00:27:56,300
of in

1915
00:27:56,300 --> 00:27:56,440
that

1916
00:27:56,440 --> 00:27:56,840
environment

1917
00:27:56,840 --> 00:27:57,080
where

1918
00:27:57,080 --> 00:27:57,300
we

1919
00:27:57,300 --> 00:27:57,940
you know

1920
00:27:57,940 --> 00:27:58,220
follow

1921
00:27:58,220 --> 00:27:58,560
this

1922
00:27:58,560 --> 00:27:58,940
like

1923
00:27:58,940 --> 00:27:59,580
extreme

1924
00:27:59,580 --> 00:28:00,100
programming

1925
00:28:00,100 --> 00:28:00,660
approach

1926
00:28:00,660 --> 00:28:01,100
we always

1927
00:28:01,100 --> 00:28:01,260
do

1928
00:28:01,260 --> 00:28:01,520
pair

1929
00:28:01,520 --> 00:28:02,060
programming

1930
00:28:02,060 --> 00:28:02,820
we do

1931
00:28:02,820 --> 00:28:03,080
test

1932
00:28:03,080 --> 00:28:03,240
human

1933
00:28:03,240 --> 00:28:03,700
development

1934
00:28:03,700 --> 00:28:03,900
like

1935
00:28:03,900 --> 00:28:04,180
we do

1936
00:28:04,180 --> 00:28:04,420
all of

1937
00:28:04,420 --> 00:28:04,580
these

1938
00:28:04,580 --> 00:28:04,940
things

1939
00:28:04,940 --> 00:28:05,480
we work

1940
00:28:05,480 --> 00:28:05,700
eight

1941
00:28:05,700 --> 00:28:06,140
hours a

1942
00:28:06,140 --> 00:28:06,480
day

1943
00:28:06,480 --> 00:28:07,200
we always

1944
00:28:07,200 --> 00:28:07,520
break for

1945
00:28:07,520 --> 00:28:07,700
lunch

1946
00:28:07,700 --> 00:28:07,940
at the

1947
00:28:07,940 --> 00:28:08,100
same

1948
00:28:08,100 --> 00:28:08,540
time

1949
00:28:08,540 --> 00:28:09,200
which

1950
00:28:09,200 --> 00:28:09,400
is

1951
00:28:09,400 --> 00:28:09,820
which

1952
00:28:09,820 --> 00:28:09,920
is

1953
00:28:09,920 --> 00:28:10,040
a

1954
00:28:10,040 --> 00:28:10,200
really

1955
00:28:10,200 --> 00:28:10,820
good

1956
00:28:10,820 --> 00:28:11,120
thing

1957
00:28:11,120 --> 00:28:11,380
when

1958
00:28:11,380 --> 00:28:11,740
you're

1959
00:28:11,740 --> 00:28:12,200
working

1960
00:28:12,200 --> 00:28:12,400
with

1961
00:28:12,400 --> 00:28:12,520
a

1962
00:28:12,520 --> 00:28:12,880
team

1963
00:28:12,880 --> 00:28:13,220
and

1964
00:28:13,220 --> 00:28:13,520
trying

1965
00:28:13,520 --> 00:28:13,700
to

1966
00:28:13,700 --> 00:28:14,300
engender

1967
00:28:14,300 --> 00:28:14,460
a

1968
00:28:14,460 --> 00:28:14,580
little

1969
00:28:14,580 --> 00:28:14,720
bit

1970
00:28:14,720 --> 00:28:14,840
of

1971
00:28:14,840 --> 00:28:15,180
cultural

1972
00:28:15,180 --> 00:28:15,820
change

1973
00:28:15,820 --> 00:28:16,400
which

1974
00:28:16,400 --> 00:28:16,540
is

1975
00:28:16,540 --> 00:28:17,080
what

1976
00:28:17,080 --> 00:28:17,220
we're

1977
00:28:17,220 --> 00:28:17,400
trying

1978
00:28:17,400 --> 00:28:17,520
to

1979
00:28:17,520 --> 00:28:17,700
do

1980
00:28:17,700 --> 00:28:18,140
generally

1981
00:28:18,140 --> 00:28:18,360
with

1982
00:28:18,360 --> 00:28:18,580
labs

1983
00:28:18,580 --> 00:28:18,980
it's

1984
00:28:18,980 --> 00:28:19,200
really

1985
00:28:19,200 --> 00:28:19,540
about

1986
00:28:19,540 --> 00:28:20,380
building

1987
00:28:20,380 --> 00:28:20,600
a

1988
00:28:20,600 --> 00:28:21,220
team

1989
00:28:21,220 --> 00:28:21,420
to

1990
00:28:21,420 --> 00:28:21,560
be

1991
00:28:21,560 --> 00:28:21,680
able

1992
00:28:21,680 --> 00:28:21,820
to

1993
00:28:21,820 --> 00:28:22,400
continue

1994
00:28:22,400 --> 00:28:22,640
and

1995
00:28:22,640 --> 00:28:22,780
build

1996
00:28:22,780 --> 00:28:22,920
the

1997
00:28:22,920 --> 00:28:23,160
product

1998
00:28:23,160 --> 00:28:23,460
going

1999
00:28:23,460 --> 00:28:23,860
forward

2000
00:28:23,860 --> 00:28:24,600
but

2001
00:28:24,600 --> 00:28:24,720
I

2002
00:28:24,720 --> 00:28:25,040
do

2003
00:28:25,040 --> 00:28:25,620
think

2004
00:28:25,620 --> 00:28:26,000
that

2005
00:28:26,000 --> 00:28:26,520
there

2006
00:28:26,520 --> 00:28:26,680
is

2007
00:28:26,680 --> 00:28:26,860
an

2008
00:28:26,860 --> 00:28:27,160
element

2009
00:28:27,160 --> 00:28:27,460
of

2010
00:28:27,460 --> 00:28:28,180
flexibility

2011
00:28:28,180 --> 00:28:28,800
that

2012
00:28:28,800 --> 00:28:29,220
needs

2013
00:28:29,220 --> 00:28:29,380
to

2014
00:28:29,380 --> 00:28:29,580
come

2015
00:28:29,580 --> 00:28:29,680
and

2016
00:28:29,680 --> 00:28:30,020
I've

2017
00:28:30,020 --> 00:28:30,460
really

2018
00:28:30,460 --> 00:28:30,780
felt

2019
00:28:30,780 --> 00:28:31,020
this

2020
00:28:31,020 --> 00:28:31,160
with

2021
00:28:31,160 --> 00:28:31,440
working

2022
00:28:31,440 --> 00:28:31,660
with

2023
00:28:31,660 --> 00:28:32,080
non-profits

2024
00:28:32,080 --> 00:28:32,600
because

2025
00:28:32,600 --> 00:28:33,340
they

2026
00:28:33,340 --> 00:28:33,560
are

2027
00:28:33,560 --> 00:28:34,040
so

2028
00:28:34,040 --> 00:28:35,000
busy

2029
00:28:35,000 --> 00:28:35,860
and

2030
00:28:35,860 --> 00:28:36,160
time

2031
00:28:36,160 --> 00:28:36,340
poor

2032
00:28:36,340 --> 00:28:36,440
and

2033
00:28:36,440 --> 00:28:36,640
that's

2034
00:28:36,640 --> 00:28:37,100
not

2035
00:28:37,100 --> 00:28:37,280
to

2036
00:28:37,280 --> 00:28:37,400
say

2037
00:28:37,400 --> 00:28:37,520
that

2038
00:28:37,520 --> 00:28:37,720
people

2039
00:28:37,720 --> 00:28:38,020
in

2040
00:28:38,020 --> 00:28:38,940
enterprise

2041
00:28:38,940 --> 00:28:39,360
world

2042
00:28:39,360 --> 00:28:39,500
and

2043
00:28:39,500 --> 00:28:39,720
private

2044
00:28:39,720 --> 00:28:39,960
sector

2045
00:28:39,960 --> 00:28:40,340
aren't

2046
00:28:40,340 --> 00:28:40,540
but

2047
00:28:40,540 --> 00:28:41,120
it's

2048
00:28:41,120 --> 00:28:41,300
something

2049
00:28:41,300 --> 00:28:41,500
that

2050
00:28:41,500 --> 00:28:41,800
I've

2051
00:28:41,800 --> 00:28:42,260
really

2052
00:28:42,260 --> 00:28:42,560
felt

2053
00:28:42,560 --> 00:28:42,720
I

2054
00:28:42,720 --> 00:28:42,880
think

2055
00:28:48,980 --> 00:28:49,140
working

2056
00:28:49,140 --> 00:28:49,740
out

2057
00:28:49,740 --> 00:28:49,920
of

2058
00:28:49,920 --> 00:28:50,420
hours

2059
00:28:50,420 --> 00:28:50,760
trying

2060
00:28:50,760 --> 00:28:50,920
to

2061
00:28:50,920 --> 00:28:51,180
finish

2062
00:28:51,180 --> 00:28:51,480
things

2063
00:28:51,480 --> 00:28:51,800
off

2064
00:28:51,800 --> 00:28:52,220
and

2065
00:28:52,220 --> 00:28:52,400
so

2066
00:28:52,400 --> 00:28:52,760
when

2067
00:28:52,760 --> 00:28:53,660
we're

2068
00:28:53,660 --> 00:28:54,060
saying

2069
00:28:54,060 --> 00:28:54,220
to

2070
00:28:54,220 --> 00:28:54,360
them

2071
00:28:54,360 --> 00:28:54,980
we need

2072
00:28:54,980 --> 00:28:55,100
to

2073
00:28:55,100 --> 00:28:55,300
work

2074
00:28:55,300 --> 00:28:55,500
with

2075
00:28:55,500 --> 00:28:55,780
you

2076
00:28:55,780 --> 00:28:56,480
full

2077
00:28:56,480 --> 00:28:56,940
time

2078
00:28:56,940 --> 00:28:57,180
over

2079
00:28:57,180 --> 00:28:57,280
the

2080
00:28:57,280 --> 00:28:57,440
whole

2081
00:28:57,440 --> 00:28:57,640
length

2082
00:28:57,640 --> 00:28:57,760
of

2083
00:28:57,760 --> 00:28:57,920
this

2084
00:28:57,920 --> 00:28:58,460
project

2085
00:28:58,460 --> 00:28:59,720
that's

2086
00:28:59,720 --> 00:28:59,840
what

2087
00:28:59,840 --> 00:28:59,960
we

2088
00:28:59,960 --> 00:29:00,280
need

2089
00:29:00,280 --> 00:29:01,220
that's

2090
00:29:01,220 --> 00:29:01,480
really

2091
00:29:01,480 --> 00:29:01,960
hard

2092
00:29:01,960 --> 00:29:02,280
and

2093
00:29:02,280 --> 00:29:02,540
even

2094
00:29:02,540 --> 00:29:02,740
if

2095
00:29:02,740 --> 00:29:02,880
they

2096
00:29:02,880 --> 00:29:03,440
agree

2097
00:29:03,440 --> 00:29:03,620
to

2098
00:29:03,620 --> 00:29:03,780
that

2099
00:29:03,780 --> 00:29:03,920
what

2100
00:29:03,920 --> 00:29:04,040
we

2101
00:29:04,040 --> 00:29:04,320
found

2102
00:29:04,320 --> 00:29:04,480
is

2103
00:29:04,480 --> 00:29:05,540
we

2104
00:29:05,540 --> 00:29:05,760
get

2105
00:29:05,760 --> 00:29:05,880
to

2106
00:29:05,880 --> 00:29:06,060
six

2107
00:29:06,060 --> 00:29:06,340
o'clock

2108
00:29:06,340 --> 00:29:06,480
and

2109
00:29:06,480 --> 00:29:06,760
they're

2110
00:29:06,760 --> 00:29:07,000
going

2111
00:29:07,000 --> 00:29:07,080
to

2112
00:29:07,080 --> 00:29:08,340
do

2113
00:29:08,340 --> 00:29:08,500
their

2114
00:29:08,500 --> 00:29:08,700
other

2115
00:29:08,700 --> 00:29:09,200
work

2116
00:29:09,200 --> 00:29:09,860
and

2117
00:29:09,860 --> 00:29:10,120
that

2118
00:29:10,120 --> 00:29:11,060
doesn't

2119
00:29:11,060 --> 00:29:11,200
make

2120
00:29:11,200 --> 00:29:11,420
sense

2121
00:29:11,420 --> 00:29:11,540
that

2122
00:29:11,540 --> 00:29:11,760
doesn't

2123
00:29:11,760 --> 00:29:12,060
work

2124
00:29:12,060 --> 00:29:12,560
people

2125
00:29:12,560 --> 00:29:12,820
going

2126
00:29:12,820 --> 00:29:12,920
to

2127
00:29:12,920 --> 00:29:13,160
burn

2128
00:29:13,160 --> 00:29:13,420
out

2129
00:29:13,420 --> 00:29:13,820
doing

2130
00:29:13,820 --> 00:29:14,100
that

2131
00:29:14,100 --> 00:29:14,640
and

2132
00:29:14,640 --> 00:29:14,780
so

2133
00:29:14,780 --> 00:29:15,120
we've

2134
00:29:15,120 --> 00:29:15,280
just

2135
00:29:15,280 --> 00:29:15,480
had

2136
00:29:15,480 --> 00:29:15,640
to

2137
00:29:15,640 --> 00:29:15,840
kind

2138
00:29:15,840 --> 00:29:16,260
of

2139
00:29:16,260 --> 00:29:16,940
relax

2140
00:29:16,940 --> 00:29:17,280
a little

2141
00:29:17,280 --> 00:29:17,480
bit

2142
00:29:17,480 --> 00:29:17,680
but

2143
00:29:17,680 --> 00:29:18,040
kind

2144
00:29:18,040 --> 00:29:18,160
of

2145
00:29:18,160 --> 00:29:18,680
try

2146
00:29:18,680 --> 00:29:18,960
and

2147
00:29:18,960 --> 00:29:19,200
lean

2148
00:29:19,200 --> 00:29:19,500
into

2149
00:29:19,500 --> 00:29:19,880
finding

2150
00:29:19,880 --> 00:29:20,240
what's

2151
00:29:20,240 --> 00:29:20,380
that

2152
00:29:20,380 --> 00:29:20,780
balance

2153
00:29:20,780 --> 00:29:21,240
between

2154
00:29:21,240 --> 00:29:21,960
being

2155
00:29:21,960 --> 00:29:22,480
flexible

2156
00:29:22,480 --> 00:29:22,780
with

2157
00:29:22,780 --> 00:29:22,980
that

2158
00:29:22,980 --> 00:29:23,120
but

2159
00:29:23,120 --> 00:29:23,240
at

2160
00:29:23,240 --> 00:29:23,360
the

2161
00:29:23,360 --> 00:29:23,540
same

2162
00:29:23,540 --> 00:29:23,800
time

2163
00:29:23,800 --> 00:29:24,100
spending

2164
00:29:24,100 --> 00:29:24,360
enough

2165
00:29:24,360 --> 00:29:24,640
time

2166
00:29:24,640 --> 00:29:24,980
together

2167
00:29:24,980 --> 00:29:25,360
where

2168
00:29:25,360 --> 00:29:25,960
we're

2169
00:29:25,960 --> 00:29:26,260
able

2170
00:29:26,260 --> 00:29:26,820
to

2171
00:29:26,820 --> 00:29:27,300
not

2172
00:29:27,300 --> 00:29:27,440
do

2173
00:29:27,440 --> 00:29:27,560
the

2174
00:29:27,560 --> 00:29:27,760
work

2175
00:29:27,760 --> 00:29:27,920
on

2176
00:29:27,920 --> 00:29:28,100
our

2177
00:29:28,100 --> 00:29:28,360
own

2178
00:29:28,360 --> 00:29:28,500
but

2179
00:29:28,500 --> 00:29:28,780
work

2180
00:29:28,780 --> 00:29:28,980
with

2181
00:29:28,980 --> 00:29:29,080
the

2182
00:29:29,080 --> 00:29:29,440
non-profits

2183
00:29:29,440 --> 00:29:29,620
so

2184
00:29:29,620 --> 00:29:29,800
they're

2185
00:29:29,800 --> 00:29:30,300
seeing

2186
00:29:30,300 --> 00:29:30,500
the

2187
00:29:30,500 --> 00:29:30,920
practices

2188
00:29:30,920 --> 00:29:31,240
that

2189
00:29:31,240 --> 00:29:31,420
we

2190
00:29:31,420 --> 00:29:31,860
use

2191
00:29:31,860 --> 00:29:32,580
and

2192
00:29:32,580 --> 00:29:33,020
it's

2193
00:29:33,020 --> 00:29:33,160
just

2194
00:29:33,160 --> 00:29:33,360
a

2195
00:29:33,360 --> 00:29:33,540
really

2196
00:29:33,540 --> 00:29:33,880
fine

2197
00:29:33,880 --> 00:29:34,460
balance

2198
00:29:34,460 --> 00:29:34,780
I

2199
00:29:34,780 --> 00:29:35,000
think

2200
00:29:35,000 --> 00:29:35,600
it's

2201
00:29:35,600 --> 00:29:35,820
you know

2202
00:29:35,820 --> 00:29:36,080
we're

2203
00:29:36,080 --> 00:29:36,300
learning

2204
00:29:36,300 --> 00:29:36,540
about

2205
00:29:36,540 --> 00:29:36,740
this

2206
00:29:36,740 --> 00:29:36,920
as

2207
00:29:36,920 --> 00:29:37,080
well

2208
00:29:37,080 --> 00:29:37,360
like

2209
00:29:37,360 --> 00:29:37,880
we

2210
00:29:37,880 --> 00:29:38,440
we

2211
00:29:38,440 --> 00:29:38,740
have

2212
00:29:38,740 --> 00:29:39,140
this

2213
00:29:39,140 --> 00:29:39,620
you know

2214
00:29:39,620 --> 00:29:39,900
nine

2215
00:29:39,900 --> 00:29:40,060
to

2216
00:29:40,060 --> 00:29:40,380
six

2217
00:29:40,380 --> 00:29:40,700
kind

2218
00:29:40,700 --> 00:29:40,940
of

2219
00:29:40,940 --> 00:29:41,520
attitude

2220
00:29:41,520 --> 00:29:41,780
that

2221
00:29:41,780 --> 00:29:41,920
we

2222
00:29:41,920 --> 00:29:42,340
work

2223
00:29:42,340 --> 00:29:42,840
and

2224
00:29:42,840 --> 00:29:43,020
we

2225
00:29:43,020 --> 00:29:43,260
kind

2226
00:29:43,260 --> 00:29:43,400
of

2227
00:29:43,400 --> 00:29:43,660
believe

2228
00:29:43,660 --> 00:29:43,920
that

2229
00:29:43,920 --> 00:29:44,460
sustainable

2230
00:29:44,460 --> 00:29:45,020
pace

2231
00:29:45,020 --> 00:29:45,400
is

2232
00:29:45,400 --> 00:29:45,640
really

2233
00:29:45,640 --> 00:29:46,100
important

2234
00:29:46,100 --> 00:29:46,900
but

2235
00:29:46,900 --> 00:29:47,120
if

2236
00:29:47,120 --> 00:29:47,540
you're

2237
00:29:47,540 --> 00:29:47,960
working

2238
00:29:47,960 --> 00:29:48,140
on

2239
00:29:48,140 --> 00:29:48,300
an

2240
00:29:48,300 --> 00:29:48,800
emergency

2241
00:29:48,800 --> 00:29:49,800
you're

2242
00:29:49,800 --> 00:29:49,960
not

2243
00:29:49,960 --> 00:29:50,080
going

2244
00:29:50,080 --> 00:29:50,100
to

2245
00:29:50,100 --> 00:29:50,200
be

2246
00:29:50,200 --> 00:29:50,460
working

2247
00:29:50,460 --> 00:29:50,620
at

2248
00:29:50,620 --> 00:29:50,840
a

2249
00:29:50,840 --> 00:29:51,880
sustainable

2250
00:29:51,880 --> 00:29:52,200
pace

2251
00:29:52,200 --> 00:29:52,340
you're

2252
00:29:52,340 --> 00:29:52,520
probably

2253
00:29:52,520 --> 00:29:52,660
going

2254
00:29:52,660 --> 00:29:52,700
to

2255
00:29:52,700 --> 00:29:52,820
be

2256
00:29:52,820 --> 00:29:53,060
working

2257
00:29:53,060 --> 00:29:53,340
all

2258
00:29:53,340 --> 00:29:53,700
hours

2259
00:29:53,700 --> 00:29:53,840
to

2260
00:29:53,840 --> 00:29:54,380
get

2261
00:29:54,380 --> 00:29:55,060
whatever

2262
00:29:55,060 --> 00:29:55,420
people

2263
00:29:55,420 --> 00:29:55,800
need

2264
00:29:55,800 --> 00:29:56,100
to

2265
00:29:56,100 --> 00:29:56,380
them

2266
00:30:03,360 --> 00:30:04,060
unrealistic

2267
00:30:04,060 --> 00:30:04,360
and

2268
00:30:04,360 --> 00:30:05,180
unempathetic

2269
00:30:05,180 --> 00:30:05,360
and

2270
00:30:05,360 --> 00:30:05,520
that

2271
00:30:05,520 --> 00:30:05,820
we

2272
00:30:05,820 --> 00:30:06,460
you

2273
00:30:06,460 --> 00:30:06,560
know

2274
00:30:06,560 --> 00:30:06,740
we're

2275
00:30:06,740 --> 00:30:06,880
just

2276
00:30:06,880 --> 00:30:07,160
so

2277
00:30:07,160 --> 00:30:07,500
far

2278
00:30:07,500 --> 00:30:07,840
away

2279
00:30:07,840 --> 00:30:08,780
from

2280
00:30:08,780 --> 00:30:10,000
an

2281
00:30:10,000 --> 00:30:10,480
organization

2282
00:30:10,480 --> 00:30:10,740
that's

2283
00:30:10,740 --> 00:30:10,920
doing

2284
00:30:10,920 --> 00:30:11,080
that

2285
00:30:11,080 --> 00:30:11,300
kind

2286
00:30:11,300 --> 00:30:11,400
of

2287
00:30:11,400 --> 00:30:11,640
work

2288
00:30:11,640 --> 00:30:12,260
so

2289
00:30:12,260 --> 00:30:12,660
that's

2290
00:30:12,660 --> 00:30:12,980
definitely

2291
00:30:12,980 --> 00:30:13,240
been

2292
00:30:13,240 --> 00:30:13,380
a

2293
00:30:13,380 --> 00:30:13,640
learning

2294
00:30:13,640 --> 00:30:14,580
for

2295
00:30:14,580 --> 00:30:14,880
me

2296
00:30:14,880 --> 00:30:15,100
to

2297
00:30:15,100 --> 00:30:15,320
kind

2298
00:30:15,320 --> 00:30:15,420
of

2299
00:30:15,420 --> 00:30:15,780
recognize

2300
00:30:15,780 --> 00:30:16,180
that

2301
00:30:16,180 --> 00:30:16,340
and

2302
00:30:16,340 --> 00:30:16,460
I

2303
00:30:16,460 --> 00:30:16,780
think

2304
00:30:16,780 --> 00:30:18,140
what

2305
00:30:18,140 --> 00:30:18,720
I've

2306
00:30:18,720 --> 00:30:18,840
been

2307
00:30:18,840 --> 00:30:19,060
trying

2308
00:30:19,060 --> 00:30:19,220
to

2309
00:30:19,220 --> 00:30:19,500
do

2310
00:30:19,500 --> 00:30:19,760
is

2311
00:30:19,760 --> 00:30:19,980
kind

2312
00:30:19,980 --> 00:30:20,220
of

2313
00:30:20,220 --> 00:30:21,040
switch

2314
00:30:21,040 --> 00:30:21,260
things

2315
00:30:21,260 --> 00:30:21,400
a

2316
00:30:21,400 --> 00:30:21,560
little

2317
00:30:21,560 --> 00:30:21,780
bit

2318
00:30:21,780 --> 00:30:21,960
to

2319
00:30:21,960 --> 00:30:23,080
step

2320
00:30:23,080 --> 00:30:23,320
back

2321
00:30:23,320 --> 00:30:23,420
and

2322
00:30:23,420 --> 00:30:23,540
think

2323
00:30:23,540 --> 00:30:23,820
why

2324
00:30:23,820 --> 00:30:23,960
are

2325
00:30:23,960 --> 00:30:24,040
we

2326
00:30:24,040 --> 00:30:25,400
trying

2327
00:30:25,400 --> 00:30:25,520
to

2328
00:30:25,520 --> 00:30:25,640
be

2329
00:30:25,640 --> 00:30:26,020
a

2330
00:30:26,020 --> 00:30:26,360
sustainable

2331
00:30:26,360 --> 00:30:26,700
pace

2332
00:30:26,700 --> 00:30:26,800
and

2333
00:30:26,800 --> 00:30:26,920
it's

2334
00:30:26,920 --> 00:30:27,080
all

2335
00:30:27,080 --> 00:30:27,400
about

2336
00:30:27,400 --> 00:30:28,360
like

2337
00:30:28,360 --> 00:30:28,760
mental

2338
00:30:28,760 --> 00:30:29,260
health

2339
00:30:29,260 --> 00:30:29,760
reducing

2340
00:30:29,760 --> 00:30:30,340
stress

2341
00:30:30,340 --> 00:30:30,740
and

2342
00:30:30,740 --> 00:30:30,860
so

2343
00:30:30,860 --> 00:30:31,120
trying

2344
00:30:31,120 --> 00:30:31,260
to

2345
00:30:31,260 --> 00:30:31,420
think

2346
00:30:31,420 --> 00:30:31,560
of

2347
00:30:31,560 --> 00:30:31,860
other

2348
00:30:31,860 --> 00:30:32,220
ways

2349
00:30:32,220 --> 00:30:32,380
that

2350
00:30:32,380 --> 00:30:32,500
we

2351
00:30:32,500 --> 00:30:32,640
can

2352
00:30:32,640 --> 00:30:32,820
do

2353
00:30:32,820 --> 00:30:33,080
that

2354
00:30:33,080 --> 00:30:33,300
with

2355
00:30:33,300 --> 00:30:33,660
teams

2356
00:30:33,660 --> 00:30:33,820
and

2357
00:30:33,820 --> 00:30:33,960
on

2358
00:30:33,960 --> 00:30:34,440
projects

2359
00:30:34,440 --> 00:30:35,040
and

2360
00:30:35,040 --> 00:30:35,240
maybe

2361
00:30:35,240 --> 00:30:35,440
it's

2362
00:30:35,440 --> 00:30:35,880
about

2363
00:30:35,880 --> 00:30:36,640
more

2364
00:30:36,640 --> 00:30:36,900
about

2365
00:30:36,900 --> 00:30:37,580
creating

2366
00:30:37,580 --> 00:30:37,860
that

2367
00:30:37,860 --> 00:30:38,260
space

2368
00:30:38,260 --> 00:30:38,820
for

2369
00:30:38,820 --> 00:30:39,180
feedback

2370
00:30:39,180 --> 00:30:40,080
and

2371
00:30:40,080 --> 00:30:40,820
working

2372
00:30:40,820 --> 00:30:41,100
with

2373
00:30:41,100 --> 00:30:41,480
teams

2374
00:30:41,480 --> 00:30:41,920
to

2375
00:30:41,920 --> 00:30:43,180
really

2376
00:30:43,180 --> 00:30:43,860
like

2377
00:30:43,860 --> 00:30:44,160
around

2378
00:30:44,160 --> 00:30:44,400
things

2379
00:30:44,400 --> 00:30:44,560
like

2380
00:30:44,560 --> 00:30:45,040
psychological

2381
00:30:45,040 --> 00:30:46,540
safety

2382
00:30:46,540 --> 00:30:47,340
and

2383
00:30:47,340 --> 00:30:47,720
encouraging

2384
00:30:47,720 --> 00:30:48,080
people

2385
00:30:48,080 --> 00:30:48,360
to be

2386
00:30:48,360 --> 00:30:48,480
able

2387
00:30:48,480 --> 00:30:48,640
to

2388
00:30:48,640 --> 00:30:48,960
speak

2389
00:30:48,960 --> 00:30:49,240
up

2390
00:30:49,240 --> 00:30:49,420
if

2391
00:30:49,420 --> 00:30:49,580
they're

2392
00:30:49,580 --> 00:30:49,760
not

2393
00:30:49,760 --> 00:30:50,080
feeling

2394
00:30:50,080 --> 00:30:50,600
okay

2395
00:30:50,600 --> 00:30:51,440
or

2396
00:30:51,440 --> 00:30:52,380
encouraging

2397
00:30:52,380 --> 00:30:52,620
people

2398
00:30:52,620 --> 00:30:52,780
to

2399
00:30:52,780 --> 00:30:52,940
take

2400
00:30:52,940 --> 00:30:53,060
a

2401
00:30:53,060 --> 00:30:53,200
little

2402
00:30:53,200 --> 00:30:53,580
break

2403
00:30:53,580 --> 00:30:53,740
if

2404
00:30:53,740 --> 00:30:53,860
they

2405
00:30:53,860 --> 00:30:54,480
need

2406
00:30:54,480 --> 00:30:54,840
to

2407
00:30:54,840 --> 00:30:55,480
not

2408
00:30:55,480 --> 00:30:55,840
suffer

2409
00:30:55,840 --> 00:30:56,060
in

2410
00:30:56,060 --> 00:30:56,680
silence

2411
00:30:56,680 --> 00:30:57,420
people

2412
00:30:57,420 --> 00:30:57,720
feel

2413
00:30:57,720 --> 00:30:57,900
like

2414
00:30:57,900 --> 00:30:58,100
they

2415
00:30:58,100 --> 00:30:58,440
can

2416
00:30:58,440 --> 00:30:58,840
give

2417
00:30:58,840 --> 00:30:59,240
feedback

2418
00:30:59,240 --> 00:30:59,500
and

2419
00:30:59,500 --> 00:31:00,160
question

2420
00:31:00,160 --> 00:31:00,480
things

2421
00:31:00,480 --> 00:31:00,600
that

2422
00:31:00,600 --> 00:31:00,780
their

2423
00:31:00,780 --> 00:31:01,220
superior

2424
00:31:01,220 --> 00:31:01,540
may

2425
00:31:01,540 --> 00:31:01,720
have

2426
00:31:01,720 --> 00:31:02,080
said

2427
00:31:02,080 --> 00:31:02,660
or

2428
00:31:02,660 --> 00:31:02,820
their

2429
00:31:02,820 --> 00:31:03,100
boss

2430
00:31:03,100 --> 00:31:03,280
may

2431
00:31:03,280 --> 00:31:03,420
have

2432
00:31:03,420 --> 00:31:03,680
said

2433
00:31:03,680 --> 00:31:03,860
and

2434
00:31:03,860 --> 00:31:04,160
they're

2435
00:31:04,160 --> 00:31:04,300
not

2436
00:31:04,300 --> 00:31:04,460
going

2437
00:31:04,460 --> 00:31:04,960
to

2438
00:31:04,960 --> 00:31:05,520
be

2439
00:31:05,520 --> 00:31:05,880
worried

2440
00:31:05,880 --> 00:31:06,280
about

2441
00:31:06,280 --> 00:31:06,720
getting

2442
00:31:06,720 --> 00:31:06,900
in

2443
00:31:06,900 --> 00:31:07,100
trouble

2444
00:31:07,100 --> 00:31:07,420
about

2445
00:31:07,420 --> 00:31:07,540
it

2446
00:31:07,540 --> 00:31:07,900
that's

2447
00:31:07,900 --> 00:31:08,160
actually

2448
00:31:08,160 --> 00:31:08,600
helpful

2449
00:31:08,600 --> 00:31:09,040
so

2450
00:31:09,040 --> 00:31:09,960
more

2451
00:31:09,960 --> 00:31:10,160
of

2452
00:31:10,160 --> 00:31:10,440
those

2453
00:31:10,440 --> 00:31:10,660
little

2454
00:31:10,660 --> 00:31:11,000
things

2455
00:31:11,000 --> 00:31:11,260
rather

2456
00:31:11,260 --> 00:31:11,440
than

2457
00:31:11,440 --> 00:31:11,660
being

2458
00:31:11,660 --> 00:31:12,120
so

2459
00:31:12,120 --> 00:31:13,260
dogmatic

2460
00:31:13,260 --> 00:31:13,780
about

2461
00:31:13,780 --> 00:31:14,400
our

2462
00:31:14,400 --> 00:31:14,780
approaches

2463
00:31:14,780 --> 00:31:15,680
that's

2464
00:31:15,680 --> 00:31:15,800
just

2465
00:31:15,800 --> 00:31:16,000
one

2466
00:31:16,000 --> 00:31:16,240
example

2467
00:31:16,240 --> 00:31:17,080
there's

2468
00:31:17,080 --> 00:31:17,580
many

2469
00:31:17,580 --> 00:31:17,920
things

2470
00:31:17,920 --> 00:31:18,060
I

2471
00:31:18,060 --> 00:31:18,220
think

2472
00:31:18,220 --> 00:31:18,360
that

2473
00:31:18,360 --> 00:31:18,520
I've

2474
00:31:18,520 --> 00:31:18,880
been

2475
00:31:18,880 --> 00:31:19,120
learning

2476
00:31:19,120 --> 00:31:19,320
along

2477
00:31:19,320 --> 00:31:19,440
the

2478
00:31:19,440 --> 00:31:19,540
way

2479
00:31:19,540 --> 00:31:19,640
and

2480
00:31:19,640 --> 00:31:19,720
I

2481
00:31:19,720 --> 00:31:19,820
think

2482
00:31:19,820 --> 00:31:19,960
we're

2483
00:31:19,960 --> 00:31:20,280
still

2484
00:31:20,280 --> 00:31:20,540
trying

2485
00:31:20,540 --> 00:31:20,660
to

2486
00:31:20,660 --> 00:31:20,820
figure

2487
00:31:20,820 --> 00:31:21,040
out

2488
00:31:21,040 --> 00:31:21,240
that

2489
00:31:21,240 --> 00:31:21,600
balance

2490
00:31:21,600 --> 00:31:21,720
but

2491
00:31:21,720 --> 00:31:21,880
that

2492
00:31:21,880 --> 00:31:22,280
that's

2493
00:31:22,280 --> 00:31:22,500
one

2494
00:31:22,500 --> 00:31:22,660
that

2495
00:31:22,660 --> 00:31:22,840
just

2496
00:31:22,840 --> 00:31:23,040
sticks

2497
00:31:23,040 --> 00:31:23,200
in

2498
00:31:23,200 --> 00:31:23,360
my

2499
00:31:23,360 --> 00:31:23,700
mind

2500
00:31:23,700 --> 00:31:24,500
yeah

2501
00:31:24,500 --> 00:31:24,720
that

2502
00:31:24,720 --> 00:31:24,900
makes

2503
00:31:24,900 --> 00:31:25,160
a lot

2504
00:31:25,160 --> 00:31:25,240
of

2505
00:31:25,240 --> 00:31:25,540
sense

2506
00:31:25,540 --> 00:31:25,840
oh

2507
00:31:25,840 --> 00:31:26,500
I

2508
00:31:26,500 --> 00:31:26,640
was

2509
00:31:26,640 --> 00:31:26,760
just

2510
00:31:26,760 --> 00:31:26,860
going

2511
00:31:26,860 --> 00:31:26,940
to

2512
00:31:26,940 --> 00:31:27,080
say

2513
00:31:27,080 --> 00:31:27,320
that

2514
00:31:27,320 --> 00:31:27,600
that

2515
00:31:27,600 --> 00:31:27,860
makes

2516
00:31:27,860 --> 00:31:28,060
a lot

2517
00:31:28,060 --> 00:31:28,180
of

2518
00:31:28,180 --> 00:31:28,380
sense

2519
00:31:28,380 --> 00:31:28,520
and

2520
00:31:28,520 --> 00:31:28,680
it

2521
00:31:28,680 --> 00:31:29,060
reminds

2522
00:31:29,060 --> 00:31:29,300
me

2523
00:31:29,300 --> 00:31:29,580
of

2524
00:31:29,580 --> 00:31:29,820
a

2525
00:31:29,820 --> 00:31:30,240
conversation

2526
00:31:30,240 --> 00:31:30,460
we

2527
00:31:30,460 --> 00:31:30,640
had

2528
00:31:30,640 --> 00:31:31,060
last

2529
00:31:31,060 --> 00:31:31,820
week

2530
00:31:31,820 --> 00:31:31,960
on

2531
00:31:31,960 --> 00:31:32,080
the

2532
00:31:32,080 --> 00:31:32,580
podcast

2533
00:31:32,580 --> 00:31:32,840
with

2534
00:31:32,840 --> 00:31:33,060
Paul

2535
00:31:33,060 --> 00:31:33,380
Sullivan

2536
00:31:33,380 --> 00:31:33,680
and

2537
00:31:33,680 --> 00:31:33,880
Joe

2538
00:31:33,880 --> 00:31:34,180
Moore

2539
00:31:34,180 --> 00:31:34,580
about

2540
00:31:34,580 --> 00:31:35,040
working

2541
00:31:35,040 --> 00:31:35,460
remotely

2542
00:31:35,460 --> 00:31:35,820
and

2543
00:31:35,820 --> 00:31:36,260
the

2544
00:31:36,260 --> 00:31:37,660
flexibility

2545
00:31:37,660 --> 00:31:38,460
that

2546
00:31:38,460 --> 00:31:38,940
is

2547
00:31:38,940 --> 00:31:39,220
really

2548
00:31:39,220 --> 00:31:39,620
needed

2549
00:31:39,620 --> 00:31:40,020
when

2550
00:31:40,020 --> 00:31:40,240
you're

2551
00:31:40,240 --> 00:31:40,560
working

2552
00:31:40,560 --> 00:31:41,040
with

2553
00:31:41,040 --> 00:31:41,640
folks

2554
00:31:41,640 --> 00:31:41,900
who

2555
00:31:41,900 --> 00:31:42,080
are

2556
00:31:42,080 --> 00:31:42,440
all

2557
00:31:42,440 --> 00:31:42,800
stuck

2558
00:31:42,800 --> 00:31:42,980
at

2559
00:31:42,980 --> 00:31:43,360
home

2560
00:31:43,360 --> 00:31:44,120
and

2561
00:31:44,120 --> 00:31:45,240
no

2562
00:31:45,240 --> 00:31:45,440
one

2563
00:31:45,440 --> 00:31:45,660
is

2564
00:31:45,660 --> 00:31:46,060
in

2565
00:31:46,060 --> 00:31:46,260
the

2566
00:31:46,260 --> 00:31:46,800
office

2567
00:31:46,800 --> 00:31:47,640
at

2568
00:31:47,640 --> 00:31:47,780
an

2569
00:31:47,780 --> 00:31:48,360
enterprise

2570
00:31:48,360 --> 00:31:49,640
working

2571
00:31:49,640 --> 00:31:50,380
those

2572
00:31:50,380 --> 00:31:50,980
typical

2573
00:31:50,980 --> 00:31:51,360
nine

2574
00:31:51,360 --> 00:31:51,560
to

2575
00:31:51,560 --> 00:31:51,840
five

2576
00:31:51,840 --> 00:31:51,980
or

2577
00:31:51,980 --> 00:31:52,100
nine

2578
00:31:52,100 --> 00:31:52,220
to

2579
00:31:52,220 --> 00:31:52,480
six

2580
00:31:52,480 --> 00:31:52,980
hours

2581
00:31:52,980 --> 00:31:53,420
so

2582
00:31:53,420 --> 00:31:54,140
it

2583
00:31:54,140 --> 00:31:54,460
sounds

2584
00:31:54,460 --> 00:31:54,620
like

2585
00:31:54,620 --> 00:31:54,780
there's

2586
00:31:54,780 --> 00:31:54,920
a lot

2587
00:31:54,920 --> 00:31:55,020
of

2588
00:31:55,020 --> 00:31:55,480
parallels

2589
00:31:55,480 --> 00:31:56,120
and

2590
00:31:56,120 --> 00:31:56,680
finding

2591
00:31:56,680 --> 00:31:57,920
the

2592
00:31:57,920 --> 00:31:58,240
bits

2593
00:31:58,240 --> 00:31:58,440
and

2594
00:31:58,440 --> 00:31:58,760
pieces

2595
00:31:58,760 --> 00:31:59,280
like

2596
00:31:59,280 --> 00:32:00,120
what's

2597
00:32:00,120 --> 00:32:00,440
really

2598
00:32:00,440 --> 00:32:00,640
going

2599
00:32:00,640 --> 00:32:00,720
to

2600
00:32:00,720 --> 00:32:00,960
make

2601
00:32:00,960 --> 00:32:01,580
a

2602
00:32:01,580 --> 00:32:02,160
difference

2603
00:32:02,160 --> 00:32:02,720
in

2604
00:32:02,720 --> 00:32:03,620
fostering

2605
00:32:03,620 --> 00:32:03,840
that

2606
00:32:03,840 --> 00:32:04,560
change

2607
00:32:04,560 --> 00:32:05,120
of

2608
00:32:05,120 --> 00:32:05,520
culture

2609
00:32:05,520 --> 00:32:05,700
and

2610
00:32:05,700 --> 00:32:05,840
that

2611
00:32:05,840 --> 00:32:06,340
sustainability

2612
00:32:06,340 --> 00:32:07,160
yeah

2613
00:32:07,160 --> 00:32:07,360
that

2614
00:32:07,360 --> 00:32:07,480
really

2615
00:32:07,480 --> 00:32:07,660
makes

2616
00:32:07,660 --> 00:32:07,960
sense

2617
00:32:07,960 --> 00:32:08,360
yeah

2618
00:32:08,360 --> 00:32:08,580
I was

2619
00:32:08,580 --> 00:32:08,780
thinking

2620
00:32:08,780 --> 00:32:09,000
too

2621
00:32:09,000 --> 00:32:09,180
it

2622
00:32:09,180 --> 00:32:09,280
just

2623
00:32:09,280 --> 00:32:09,800
reminded

2624
00:32:09,800 --> 00:32:09,940
me

2625
00:32:09,940 --> 00:32:10,060
because

2626
00:32:10,060 --> 00:32:10,160
I

2627
00:32:10,160 --> 00:32:10,280
had

2628
00:32:10,280 --> 00:32:10,400
for

2629
00:32:10,400 --> 00:32:10,560
some

2630
00:32:10,560 --> 00:32:10,780
reason

2631
00:32:10,780 --> 00:32:10,920
it

2632
00:32:10,920 --> 00:32:11,140
hadn't

2633
00:32:11,140 --> 00:32:11,840
occurred

2634
00:32:11,840 --> 00:32:11,980
to

2635
00:32:11,980 --> 00:32:12,120
me

2636
00:32:12,120 --> 00:32:12,240
because

2637
00:32:12,240 --> 00:32:12,340
I

2638
00:32:12,340 --> 00:32:12,480
guess

2639
00:32:12,480 --> 00:32:12,640
I

2640
00:32:12,640 --> 00:32:13,220
probably

2641
00:32:13,220 --> 00:32:13,360
need

2642
00:32:13,360 --> 00:32:13,440
to

2643
00:32:13,440 --> 00:32:13,560
get

2644
00:32:13,560 --> 00:32:13,680
out

2645
00:32:13,680 --> 00:32:13,760
in

2646
00:32:13,760 --> 00:32:13,860
the

2647
00:32:13,860 --> 00:32:14,020
real

2648
00:32:14,020 --> 00:32:14,240
world

2649
00:32:14,240 --> 00:32:14,440
I've

2650
00:32:14,440 --> 00:32:14,620
spent

2651
00:32:14,620 --> 00:32:14,800
so

2652
00:32:14,800 --> 00:32:14,980
much

2653
00:32:14,980 --> 00:32:15,300
time

2654
00:32:15,300 --> 00:32:16,640
on

2655
00:32:16,640 --> 00:32:17,580
the

2656
00:32:17,580 --> 00:32:17,980
computer

2657
00:32:17,980 --> 00:32:18,260
as

2658
00:32:18,260 --> 00:32:18,400
a

2659
00:32:18,400 --> 00:32:18,660
job

2660
00:32:18,660 --> 00:32:18,940
but

2661
00:32:18,940 --> 00:32:19,080
it

2662
00:32:19,080 --> 00:32:19,320
occurs

2663
00:32:19,320 --> 00:32:19,400
to

2664
00:32:19,400 --> 00:32:19,460
me

2665
00:32:19,460 --> 00:32:19,840
we're

2666
00:32:19,840 --> 00:32:20,060
having

2667
00:32:20,060 --> 00:32:20,280
worked

2668
00:32:20,280 --> 00:32:20,400
at

2669
00:32:20,400 --> 00:32:20,900
non-profits

2670
00:32:20,900 --> 00:32:21,080
and

2671
00:32:21,080 --> 00:32:21,440
undergrad

2672
00:32:21,440 --> 00:32:21,680
then

2673
00:32:31,580 --> 00:32:32,340
doing

2674
00:32:32,340 --> 00:32:32,680
whatever

2675
00:32:32,680 --> 00:32:32,940
from

2676
00:32:32,940 --> 00:32:33,120
nine

2677
00:32:33,120 --> 00:32:33,240
to

2678
00:32:33,240 --> 00:32:33,560
six

2679
00:32:33,560 --> 00:32:34,120
is

2680
00:32:34,120 --> 00:32:34,580
unrealistic

2681
00:32:34,580 --> 00:32:34,760
in

2682
00:32:34,760 --> 00:32:34,940
a lot

2683
00:32:34,940 --> 00:32:35,060
of

2684
00:32:35,060 --> 00:32:35,420
industries

2685
00:32:35,420 --> 00:32:35,900
and

2686
00:32:35,900 --> 00:32:36,600
especially

2687
00:32:36,600 --> 00:32:37,180
non-profits

2688
00:32:37,180 --> 00:32:37,420
wherever

2689
00:32:37,420 --> 00:32:37,800
people are

2690
00:32:37,800 --> 00:32:37,960
out in

2691
00:32:37,960 --> 00:32:38,060
the

2692
00:32:38,060 --> 00:32:38,260
field

2693
00:32:38,260 --> 00:32:38,420
they're

2694
00:32:38,420 --> 00:32:38,480
out

2695
00:32:38,480 --> 00:32:38,620
meeting

2696
00:32:38,620 --> 00:32:38,760
with

2697
00:32:38,760 --> 00:32:40,800
other

2698
00:32:40,800 --> 00:32:41,160
groups

2699
00:32:41,160 --> 00:32:41,300
to

2700
00:32:41,300 --> 00:32:41,660
get

2701
00:32:41,660 --> 00:32:41,880
stuff

2702
00:32:41,880 --> 00:32:42,100
done

2703
00:32:42,100 --> 00:32:42,220
and

2704
00:32:42,220 --> 00:32:42,360
then

2705
00:32:42,360 --> 00:32:42,700
they

2706
00:32:42,700 --> 00:32:42,840
have

2707
00:32:42,840 --> 00:32:42,920
to

2708
00:32:42,920 --> 00:32:43,040
get

2709
00:32:43,040 --> 00:32:43,240
back

2710
00:32:43,240 --> 00:32:43,340
and

2711
00:32:43,340 --> 00:32:43,420
get

2712
00:32:43,420 --> 00:32:43,520
the

2713
00:32:43,520 --> 00:32:43,680
work

2714
00:32:43,680 --> 00:32:44,200
done

2715
00:32:44,200 --> 00:32:47,100
data

2716
00:32:47,100 --> 00:32:47,500
entry

2717
00:32:47,500 --> 00:32:47,740
or

2718
00:32:47,740 --> 00:32:48,060
whatever

2719
00:32:48,060 --> 00:32:48,940
stuff

2720
00:32:48,940 --> 00:32:49,080
they

2721
00:32:49,080 --> 00:32:49,220
have

2722
00:32:49,220 --> 00:32:49,320
to

2723
00:32:49,320 --> 00:32:49,600
do

2724
00:32:49,600 --> 00:32:50,760
digitally

2725
00:32:50,760 --> 00:32:50,940
and

2726
00:32:50,940 --> 00:32:51,020
I

2727
00:32:51,020 --> 00:32:51,140
think

2728
00:32:51,140 --> 00:32:51,540
that's

2729
00:32:51,540 --> 00:32:51,720
a

2730
00:32:51,720 --> 00:32:53,240
different

2731
00:32:53,240 --> 00:32:53,680
world

2732
00:32:53,680 --> 00:32:53,900
I

2733
00:32:53,900 --> 00:32:56,000
imagine

2734
00:32:56,000 --> 00:32:56,220
yes

2735
00:32:56,220 --> 00:32:56,500
to your

2736
00:32:56,500 --> 00:32:56,660
point

2737
00:32:56,660 --> 00:32:56,800
there

2738
00:32:56,800 --> 00:32:56,900
are

2739
00:32:56,900 --> 00:32:57,040
other

2740
00:32:57,040 --> 00:32:57,380
industries

2741
00:32:57,380 --> 00:32:57,700
where

2742
00:32:57,700 --> 00:32:57,880
that's

2743
00:32:57,880 --> 00:32:57,980
a

2744
00:32:57,980 --> 00:32:58,180
thing

2745
00:32:58,180 --> 00:32:58,760
there

2746
00:32:58,760 --> 00:32:58,840
are

2747
00:32:58,840 --> 00:32:58,980
other

2748
00:32:58,980 --> 00:32:59,380
industries

2749
00:32:59,380 --> 00:32:59,580
where

2750
00:32:59,580 --> 00:32:59,700
it

2751
00:32:59,700 --> 00:32:59,720
would

2752
00:32:59,720 --> 00:32:59,800
be

2753
00:32:59,800 --> 00:33:00,020
great

2754
00:33:00,020 --> 00:33:00,320
probably

2755
00:33:00,320 --> 00:33:00,460
to

2756
00:33:00,460 --> 00:33:00,620
get

2757
00:33:00,620 --> 00:33:00,960
people

2758
00:33:00,960 --> 00:33:01,180
on

2759
00:33:01,180 --> 00:33:01,400
some

2760
00:33:01,400 --> 00:33:01,660
sort

2761
00:33:01,660 --> 00:33:01,780
of

2762
00:33:01,780 --> 00:33:02,000
a

2763
00:33:02,000 --> 00:33:02,820
you

2764
00:33:02,820 --> 00:33:02,920
know

2765
00:33:02,920 --> 00:33:03,060
try

2766
00:33:03,060 --> 00:33:03,200
to

2767
00:33:03,200 --> 00:33:03,340
get

2768
00:33:03,340 --> 00:33:03,700
people

2769
00:33:03,700 --> 00:33:05,040
utilizing

2770
00:33:05,040 --> 00:33:05,240
some

2771
00:33:05,240 --> 00:33:05,400
sort

2772
00:33:05,400 --> 00:33:05,480
of

2773
00:33:05,480 --> 00:33:05,600
the

2774
00:33:05,600 --> 00:33:05,880
labs

2775
00:33:05,880 --> 00:33:06,580
methodologies

2776
00:33:06,580 --> 00:33:07,020
but

2777
00:33:07,020 --> 00:33:07,240
for

2778
00:33:07,240 --> 00:33:07,400
the

2779
00:33:07,400 --> 00:33:07,640
fact

2780
00:33:07,640 --> 00:33:07,980
that

2781
00:33:07,980 --> 00:33:08,380
it's

2782
00:33:08,380 --> 00:33:08,520
a

2783
00:33:08,520 --> 00:33:08,720
very

2784
00:33:08,720 --> 00:33:08,980
different

2785
00:33:08,980 --> 00:33:09,400
industry

2786
00:33:09,400 --> 00:33:09,760
than

2787
00:33:09,760 --> 00:33:10,780
working

2788
00:33:10,780 --> 00:33:10,960
with

2789
00:33:10,960 --> 00:33:11,260
software

2790
00:33:11,260 --> 00:33:11,660
teams

2791
00:33:11,660 --> 00:33:12,660
so

2792
00:33:12,660 --> 00:33:13,980
all

2793
00:33:13,980 --> 00:33:14,180
right

2794
00:33:14,180 --> 00:33:14,700
well

2795
00:33:14,700 --> 00:33:14,980
listen

2796
00:33:14,980 --> 00:33:15,600
Ellie

2797
00:33:15,600 --> 00:33:15,780
is there

2798
00:33:15,780 --> 00:33:15,960
anything

2799
00:33:15,960 --> 00:33:16,320
else

2800
00:33:16,320 --> 00:33:17,380
now

2801
00:33:17,380 --> 00:33:17,840
that

2802
00:33:17,840 --> 00:33:18,040
my

2803
00:33:18,040 --> 00:33:19,080
tangent

2804
00:33:19,080 --> 00:33:19,300
is

2805
00:33:19,300 --> 00:33:19,500
done

2806
00:33:19,500 --> 00:33:19,940
is there

2807
00:33:19,940 --> 00:33:20,580
anything

2808
00:33:20,580 --> 00:33:20,900
else

2809
00:33:20,900 --> 00:33:21,180
that

2810
00:33:21,180 --> 00:33:23,520
we haven't

2811
00:33:23,520 --> 00:33:23,720
touched

2812
00:33:23,720 --> 00:33:23,940
on

2813
00:33:23,940 --> 00:33:24,820
no

2814
00:33:24,820 --> 00:33:25,080
I think

2815
00:33:25,080 --> 00:33:25,440
we've

2816
00:33:25,440 --> 00:33:25,700
covered

2817
00:33:25,700 --> 00:33:26,060
lots

2818
00:33:26,060 --> 00:33:26,480
I mean

2819
00:33:26,480 --> 00:33:26,960
it's

2820
00:33:26,960 --> 00:33:27,960
definitely

2821
00:33:27,960 --> 00:33:28,340
been a

2822
00:33:28,340 --> 00:33:28,560
journey

2823
00:33:28,560 --> 00:33:28,860
and I

2824
00:33:28,860 --> 00:33:29,040
guess

2825
00:33:29,040 --> 00:33:29,460
I just

2826
00:33:29,460 --> 00:33:30,200
want to

2827
00:33:30,200 --> 00:33:30,420
put it

2828
00:33:30,420 --> 00:33:30,560
out

2829
00:33:30,560 --> 00:33:30,760
there

2830
00:33:30,760 --> 00:33:30,960
that

2831
00:33:30,960 --> 00:33:31,280
we

2832
00:33:31,280 --> 00:33:32,100
you know

2833
00:33:32,100 --> 00:33:32,280
we're

2834
00:33:32,280 --> 00:33:32,640
still

2835
00:33:32,640 --> 00:33:33,740
learning

2836
00:33:33,740 --> 00:33:34,080
and we're

2837
00:33:34,080 --> 00:33:34,260
still

2838
00:33:34,260 --> 00:33:34,560
figuring

2839
00:33:34,560 --> 00:33:34,760
out

2840
00:33:34,760 --> 00:33:35,000
how to

2841
00:33:35,000 --> 00:33:35,140
do

2842
00:33:35,140 --> 00:33:35,240
it

2843
00:33:35,240 --> 00:33:35,440
like

2844
00:33:35,440 --> 00:33:35,760
we

2845
00:33:35,760 --> 00:33:36,560
definitely

2846
00:33:36,560 --> 00:33:36,840
kind

2847
00:33:36,840 --> 00:33:36,940
of

2848
00:33:36,940 --> 00:33:37,240
building

2849
00:33:37,240 --> 00:33:37,640
in

2850
00:33:37,640 --> 00:33:38,120
like

2851
00:33:38,120 --> 00:33:38,520
feedback

2852
00:33:38,520 --> 00:33:39,080
loops

2853
00:33:39,080 --> 00:33:39,600
into

2854
00:33:39,600 --> 00:33:40,100
the

2855
00:33:40,100 --> 00:33:40,500
process

2856
00:33:40,500 --> 00:33:40,780
like

2857
00:33:40,780 --> 00:33:41,060
after

2858
00:33:41,060 --> 00:33:41,600
projects

2859
00:33:41,600 --> 00:33:42,200
we're

2860
00:33:42,200 --> 00:33:42,780
going

2861
00:33:42,780 --> 00:33:42,960
and

2862
00:33:42,960 --> 00:33:43,340
interviewing

2863
00:33:43,340 --> 00:33:44,300
all the

2864
00:33:44,300 --> 00:33:44,740
pivots

2865
00:33:44,740 --> 00:33:45,040
all the

2866
00:33:45,040 --> 00:33:45,500
people from

2867
00:33:45,500 --> 00:33:45,760
labs

2868
00:33:45,760 --> 00:33:45,940
that have

2869
00:33:45,940 --> 00:33:46,160
been on

2870
00:33:46,160 --> 00:33:46,500
projects

2871
00:33:46,500 --> 00:33:46,920
and all

2872
00:33:46,920 --> 00:33:47,020
the

2873
00:33:47,020 --> 00:33:47,420
clients

2874
00:33:47,420 --> 00:33:47,660
and we're

2875
00:33:47,660 --> 00:33:47,960
trying to

2876
00:33:47,960 --> 00:33:48,440
synthesize

2877
00:33:48,440 --> 00:33:48,920
everything

2878
00:33:48,920 --> 00:33:49,580
and kind

2879
00:33:49,580 --> 00:33:49,820
of figure

2880
00:33:49,820 --> 00:33:50,080
out

2881
00:33:50,080 --> 00:33:50,300
you know

2882
00:33:50,300 --> 00:33:50,620
what's

2883
00:33:50,620 --> 00:33:50,980
working

2884
00:33:50,980 --> 00:33:51,340
what's

2885
00:33:51,340 --> 00:33:51,480
not

2886
00:33:51,480 --> 00:33:51,940
working

2887
00:33:51,940 --> 00:33:52,580
and at

2888
00:33:52,580 --> 00:33:52,700
the

2889
00:33:52,700 --> 00:33:52,860
same

2890
00:33:52,860 --> 00:33:53,080
time

2891
00:33:53,080 --> 00:33:53,380
taking

2892
00:33:53,380 --> 00:33:53,660
that

2893
00:33:53,660 --> 00:33:53,940
like

2894
00:33:53,940 --> 00:33:54,800
longer

2895
00:33:54,800 --> 00:33:55,120
term

2896
00:33:55,120 --> 00:33:55,520
view

2897
00:33:55,520 --> 00:33:55,900
like

2898
00:33:55,900 --> 00:33:56,200
beyond

2899
00:33:56,200 --> 00:33:56,360
the

2900
00:33:56,360 --> 00:33:56,520
end

2901
00:33:56,520 --> 00:33:56,620
of

2902
00:33:56,620 --> 00:33:56,720
a

2903
00:33:56,720 --> 00:33:57,060
project

2904
00:33:57,060 --> 00:33:57,240
to

2905
00:33:57,240 --> 00:33:57,420
kind

2906
00:33:57,420 --> 00:33:57,540
of

2907
00:33:57,540 --> 00:33:57,780
see

2908
00:33:57,780 --> 00:33:58,360
you

2909
00:33:58,360 --> 00:33:58,500
know

2910
00:33:58,500 --> 00:33:58,940
was

2911
00:33:58,940 --> 00:33:59,100
the

2912
00:33:59,100 --> 00:33:59,440
nonprofit

2913
00:33:59,440 --> 00:33:59,980
able

2914
00:33:59,980 --> 00:34:00,340
to

2915
00:34:00,340 --> 00:34:00,820
continue

2916
00:34:00,820 --> 00:34:01,080
this

2917
00:34:01,080 --> 00:34:01,240
way

2918
00:34:01,240 --> 00:34:01,380
of

2919
00:34:01,380 --> 00:34:01,640
working

2920
00:34:09,080 --> 00:34:09,980
really

2921
00:34:09,980 --> 00:34:10,180
be

2922
00:34:10,180 --> 00:34:10,540
looking

2923
00:34:10,540 --> 00:34:10,980
at

2924
00:34:10,980 --> 00:34:11,100
a

2925
00:34:11,100 --> 00:34:11,260
longer

2926
00:34:11,260 --> 00:34:11,560
time

2927
00:34:11,560 --> 00:34:11,780
frame

2928
00:34:11,780 --> 00:34:11,940
if

2929
00:34:11,940 --> 00:34:12,260
we're

2930
00:34:12,260 --> 00:34:12,840
being

2931
00:34:12,840 --> 00:34:13,320
serious

2932
00:34:13,320 --> 00:34:13,580
about

2933
00:34:13,580 --> 00:34:13,840
talking

2934
00:34:13,840 --> 00:34:14,040
about

2935
00:34:14,040 --> 00:34:14,400
impact

2936
00:34:14,400 --> 00:34:14,620
like

2937
00:34:14,620 --> 00:34:14,880
that's

2938
00:34:14,880 --> 00:34:15,100
something

2939
00:34:15,100 --> 00:34:15,300
that

2940
00:34:15,300 --> 00:34:15,420
you're

2941
00:34:15,420 --> 00:34:15,560
not

2942
00:34:15,560 --> 00:34:15,780
really

2943
00:34:15,780 --> 00:34:15,940
going

2944
00:34:15,940 --> 00:34:16,020
to

2945
00:34:16,020 --> 00:34:16,240
see

2946
00:34:16,240 --> 00:34:16,400
in

2947
00:34:16,400 --> 00:34:16,600
like

2948
00:34:16,600 --> 00:34:17,140
three

2949
00:34:17,140 --> 00:34:17,540
months

2950
00:34:17,540 --> 00:34:17,700
or

2951
00:34:17,700 --> 00:34:17,920
four

2952
00:34:17,920 --> 00:34:18,180
months

2953
00:34:18,180 --> 00:34:18,300
that

2954
00:34:18,300 --> 00:34:18,380
you're

2955
00:34:18,380 --> 00:34:18,600
working

2956
00:34:18,600 --> 00:34:18,700
on

2957
00:34:18,700 --> 00:34:18,800
a

2958
00:34:18,800 --> 00:34:19,020
project

2959
00:34:19,020 --> 00:34:19,200
you

2960
00:34:19,200 --> 00:34:19,540
need

2961
00:34:19,540 --> 00:34:19,660
to

2962
00:34:19,660 --> 00:34:19,820
take

2963
00:34:19,820 --> 00:34:20,040
that

2964
00:34:20,040 --> 00:34:20,900
longer

2965
00:34:20,900 --> 00:34:21,140
term

2966
00:34:21,140 --> 00:34:21,400
view

2967
00:34:21,400 --> 00:34:21,700
so

2968
00:34:21,700 --> 00:34:22,380
that's

2969
00:34:22,380 --> 00:34:22,500
what

2970
00:34:22,500 --> 00:34:22,640
we're

2971
00:34:22,640 --> 00:34:22,820
trying

2972
00:34:22,820 --> 00:34:22,940
to

2973
00:34:22,940 --> 00:34:23,080
do

2974
00:34:23,080 --> 00:34:23,240
but

2975
00:34:23,240 --> 00:34:23,540
very

2976
00:34:23,540 --> 00:34:23,820
much

2977
00:34:23,820 --> 00:34:24,160
still

2978
00:34:24,160 --> 00:34:25,680
adapting

2979
00:34:25,680 --> 00:34:25,960
and

2980
00:34:25,960 --> 00:34:26,140
still

2981
00:34:26,140 --> 00:34:26,500
learning

2982
00:34:26,500 --> 00:34:26,880
as

2983
00:34:26,880 --> 00:34:27,320
we

2984
00:34:27,320 --> 00:34:27,600
go

2985
00:34:27,600 --> 00:34:28,060
and

2986
00:34:28,060 --> 00:34:28,320
yeah

2987
00:34:28,320 --> 00:34:28,580
really

2988
00:34:28,580 --> 00:34:29,000
excited

2989
00:34:29,000 --> 00:34:29,460
about

2990
00:34:29,460 --> 00:34:30,040
what

2991
00:34:30,040 --> 00:34:30,240
the

2992
00:34:30,240 --> 00:34:30,600
future

2993
00:34:30,600 --> 00:34:30,760
will

2994
00:34:30,760 --> 00:34:31,020
bring

2995
00:34:31,020 --> 00:34:31,200
in

2996
00:34:31,200 --> 00:34:31,440
the

2997
00:34:31,440 --> 00:34:31,980
new

2998
00:34:31,980 --> 00:34:32,360
projects

2999
00:34:32,360 --> 00:34:32,480
that

3000
00:34:32,480 --> 00:34:32,600
we're

3001
00:34:32,600 --> 00:34:32,680
going

3002
00:34:32,680 --> 00:34:32,780
to

3003
00:34:32,780 --> 00:34:33,000
do

3004
00:34:33,000 --> 00:34:33,320
all

3005
00:34:33,320 --> 00:34:33,440
right

3006
00:34:33,440 --> 00:34:33,980
fantastic

3007
00:34:33,980 --> 00:34:35,060
thank you

3008
00:34:35,060 --> 00:34:35,560
so much

3009
00:34:35,560 --> 00:34:36,260
thanks

3010
00:34:36,260 --> 00:34:37,820
so much