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Okay, well, welcome back, folks. We've got another episode of Tanzu Talk. And with me

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today, I've got Rita Minacci, who leads analyst relations for Tanzu and Derek Harris, who

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you may know and love from the Cloud Native in 15 Minutes podcast or the Intersect blog

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on Tanzu.vmware.com. Derek, Rita, you want to say hello?

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Sure. Hi, gang.

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Yeah, Rita's definitely been on this podcast before, sometimes just getting us up to speed

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on what's been going on with the analyst community. And today, we sort of have a way of summarizing

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and recapping a little bit of some of the content that is currently available on the Tanzu.vmware.com

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content library. If you go there, there's a couple of Gartner reports that we currently

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have distribution rights to. And so, you know, somewhat limited time. But if you go on, it's

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a great way to get access to some of the research from some folks, some of the analysts who are

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out there talking to a lot of different organizations, and sort of identifying some patterns in what

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they're noticing across both the technology landscape as well as what is driving change inside enterprises.

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So what the three of us decided to do is sort of divide and conquer a little bit, and each

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dig into one of these reports. And now we can actually, we're going to educate each other and

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any of our listeners here on what kind of takeaways did we find from our different readings. So let's

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see who wants to go first.

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I'll go first. And then, and then we can go from there. You know, mine's definitely the report that

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I chose to, to read and kind of, and discuss is from Forrester. It's written by Charlie Betts.

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He's also on Twitter, if you want to follow him. He's been covering DevOps and the like for a long

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time. He was one of the reviewers on the Phoenix Projects. And the title is top 10 trends that will

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shape modern infrastructure and operations in 2020.

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Well, who doesn't love a top 10 list? I mean, this is like the buzzfeed of Gartner.

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Yeah. I got to be honest, like 10 was a lot in this case. I was like, oh my goodness. I mean,

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but there were definitely, there were, I mean, there were, there were definitely some areas where I

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got a little bit lost. But the things that stuck out for me that I think were also probably coming

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through in some of the, some of your reports are, uh, that, um, uh, process is how we think about

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process changes. Um, how I know folks need to think about collaboration has changed and the need for

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automation, right? How automation is going to change their, their jobs and their roles. Uh, and one of

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the things that it talks about here, and it's kind of this elephant in the room thing, it's like, okay,

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so with all this automation and things changing, what is the role of I know, right? Is it becoming

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unnecessary if you think of things like in terms of product teams and the like? And the, the point

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he makes is that no, it's just now you have denser work, right? It's not as much work, but the work

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you're doing is perhaps more strategic, more value at, and more aligned to the business. And I've also

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heard this from, from other analysts. You know, there was one analyst who talked about how he automated

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himself out of a job when he was at a big financial firm. He said, oh my God, what did you do? He said,

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I worked on more strategic things. So finding that and finding a path to do that, you know,

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and this kind of gives you some ideas, I think, and refining how you can take all the skills you have,

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all the, the learnings that you've had as an I know pro understanding the systems and, um, and

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really, uh, bringing that to the, to the table, if you will, or to the party.

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Yeah. I mean, that's, uh, that's cool that he's, he's calling out the elephant in the room,

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uh, for, for what it is, because I think that that's one of those unspoken things that sometimes

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comes up when, when folks are looking at a lot of the cloud native, uh, technologies and people get

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really married to their process, whether it's conscious or not, but they just, they start to

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focus in on, well, it's like, this is the way we've always done things. And whether it's because

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they, that process allows them to feel safe in the face of, uh, past experiences without that process

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where things were insecure or, uh, they went down or they were out of compliance. And those experiences

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feel pretty yucky. Um, and so, okay, now we have this process and then everyone gets really invested

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in the process and they're not always willing to, to revisit it. I know I'm kind of blending, um,

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your first point a little bit, but I feel like automation and process are like two sides of the

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same coin. Yeah. It's interesting. I mean, he, he, he goes into this whole kind of vicious cycle

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of, of, of, of process and productivity. Right. Um, and he quotes, uh, uh, Jeff Bezos and as well,

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where he says, good process serves you so you can serve customers. But if you're not watchful,

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the process can become the thing. Um, and that can happen easily in large organizations. You know,

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he has, again, this vicious cycle of like, okay, you're not showing your productivity. So let's add

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more process, which detracts from your productivity. It's got a little visual there too. The process

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vicious cycle is called. Oh yeah. Who doesn't love a visual of, of a vicious cycle? I'm expecting

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like there'll be dragons and maybe a squagger or a squagger. Isn't it supposed to be a virtuous

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cycle or a flywheel? This is the, this one goes counterclockwise. Yeah. Well, except if you're

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in the Southern hemisphere, then the virtuous cycle goes clockwise and the vicious cycle goes counterclockwise

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or something like that. Yeah. So our, our friends down under sometimes experience things a little

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differently. Oh, where was I? Um, you distracted me with the squagger. Squagger, I feel like does beg

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a little bit of explanation because we, we all just recently got exposed to this concept of a,

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of a hybrid animal of a squirrel tiger, uh, combination, really a beautiful creature that exists only in,

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um, you know, Photoshop, but, uh, you know, if you can imagine like the, the tenacity of a,

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of a squirrel and the, the power of a tiger, that's, that's a fearsome beast. Um, even if in a small

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package. So yeah, like, you know, what, what that reminds me of kind of the idea that, that Bezos

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has this quote about process becoming the thing, it reminds me, you know, about, uh, maybe nine months

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ago or so we had Len Hardy from, uh, Northern trust on, on the, on the podcast for, for listeners

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may remember that one. And he, he really talked about unwinding the folklore. And this was particularly

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around compliance and like having to revisit how, you know, the highly regulated organization,

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they were in compliance as they were deploying to, uh, new platforms, um, preparing to move

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more workloads into the cloud, but also really just seeking, you know, that automation, um,

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uh, experience, right. So that, that they could get to production faster, but so many of the blockers

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along the way, you know, we're sort of held up by this notion of like, well, this is how we stay

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compliant. And if we don't do this, then we're not compliant. It's like, well, actually you can just

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find another way to be compliant. Like being compliant is really just, you have to understand

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the underlying regulation. So, um, that comes up a lot. And I think a lot of people, um, it takes,

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it takes some fortitude to, to spare down those processes, particularly when there's kind of the,

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the gravitas of things like the compliance and security, um, where it, yes, we of course want

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the same goals, but we can approach this differently and we can change our process.

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And then the other thing that reminds me of was a couple of weeks ago, um, we had Neville

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George of Comcast on the podcast. And I really liked this, this concept that he talks about where,

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um, it challenged, I think a notion that we have about how processes change, um, and really brought

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to, to, to light the, the role and the power of the individual to be willing to work, uh, differently.

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And that, you know, process change sometimes gets associated with, you know, we brought in some

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consultant and they analyzed everything and they made recommendations. And then we had a,

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you know, the whole process takes 18 months from analysis to roll out. And it's all very top down

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driven. And, and he pointed out how there's also just a lot that individuals can do when they're just

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willing to, to reach out across the aisle, um, to teammates across different silos. And then they're

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able to actually change the way things get done because they've taken the time to understand what

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a counterpart is trying to accomplish. And that sort of grassroots approach, um, I think it's been really

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powerful, uh, for, for some of certainly our, our customers who've been able to accomplish a lot

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of change. So yeah, really like that, that connection between process and automation to me is,

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is really interesting. And it's, it's interesting that both of those are covered in this top 10 report.

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And, you know, and we can probably, I'm sure we'll get into this a little bit more later.

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There are, at least, I mean, the concept of product thinking and product teams is in there in two

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different, uh, two different trends. So that's something I definitely want to, uh, make sure we

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discuss because that's, uh, really important. And it's a core tenant of a lot of the stuff that,

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that we espouse, um, you know, in Pivotal Labs.

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Yeah. Well, I mean, and that, that's actually an interesting segue, um, into the, to the report

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that I was looking at. Um, but you know, I want to make sure Derek has a chance to chime in on the,

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the process and automation question and then, yeah, let's hear more about the, the product mindset

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stuff. Process and automation question. That's right in my sweet spot domain. I mean, yeah, I mean,

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and I think this is just a process to me. It's one of those things where like you mentioned,

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and I think you're referring to Len Hardy, but like you have to understand the rationale. I think

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it's important to understand the rationale, the reason that the process exists and then figure,

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yeah, like you said, figure out a different way to be compliant because it's not, it's, it's never

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like these things are set in stone or, you know, if a process has been in place for a decade,

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there's probably, probably the reason that that process was originally in place as, has evolved

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as well. And the idea that you see here, it's about moving to the cloud. For example, it's a cloud

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is insecure because you know, our, our, the compliance requires our data centers to be, well, we know

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whatever the rules are, wherever, you know, stuff had to be located, right? But stuff changes and then

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the world moves around you. And the idea that, you know, you're, you were, that you could not be

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compliant operating in the cloud as you know, Ben, and sometimes sure, maybe take some

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legislation and that sort of, if you're a big company, you can push with some stuff, but like,

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or regulations changing, but like, there are things happening around you that you have influence over

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that. Yeah. The idea that, I mean, getting stuck in a process because it's there is probably

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historically a very foolish way of going about things.

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Yeah. I like that point you've made about understanding why the process is there and,

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you know, no one's saying process isn't necessary. In fact, you know, it's a, as, as Charlie puts it,

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it's a, it's a powerful tool that you can use to empower people or, uh, it can lead to, uh, over

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managing or, uh, you know, complicating things. Right. And I, I imagine that, um, a process that

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allows empowerment is one, like he talks at some point in the report about change management,

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right. And getting rid of change management, management boards. And that would mean you'd have

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to have a process to allow teams to make changes themselves. So they are automated.

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They can automate the, either automate the process or they're empowered to make those changes and not

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have to go to this change board and all that stuff. So.

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And I think that in order to introduce automation, you do need to define processes because that is,

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if you don't have a process, you don't have anything to automate. Everything is ad hoc.

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Exactly.

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It's only when things start to become repeatable that you can introduce automation. And so the

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repeatability of a process is exactly what looking for to automate. But I think that the challenge

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is then also, you need to be willing to revisit processes. And as people are trying to introduce

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automation, that's where they run in, at least in my experiences, they're running into friction

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because the current process doesn't really allow for automation. It's not, it's designed in a very,

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you know, uh, analog world. Like, I mean, if you go back not too long ago, or certainly in plenty of,

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uh, organizations, government entities today, right. The process involves paperwork. Right. And it's so

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the perfect example of where it doesn't lend itself to automation because it's literally the DMV has a

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form. Right. But if you start to understand to Derek's point, why do we have these things? Why do we need to

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capture this information now? Can we start to digitize and then automate, et cetera? But, um, even processes

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that, that aren't paper-based, right. Can still be very manual. If it's like a certain, like there needs to be a

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change board review or certain people need to sign off. And, you know, the classic example is, you know, listening

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to, to Kyle Campos, uh, uh, you know, over at Smarsh talking about how, when he went back and, and actually

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interviewed all the people who were on the review chain, a bunch of them were like, yeah, I don't

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know. I just, I get these things. And I, I, I click this button. They were, they were approving

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things. They were part of this chain, but they weren't really adding any value. Um, it was just

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part of the process. So classic example of like, maybe this process should be revisited. All right,

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let's, let's switch over to, uh, the, uh, the, the product thinking point that's in this I and O trends

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piece. And then I'll jump off from there because that, that dovetails really well with the, the, the report

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that I looked at. Yeah. I mean, it's all the rage, right? Product thinking is a new black. Um, I mean, I was

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the case, but I feel like it's, it's, it's still too niche, but maybe I'm wrong. I don't know.

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Um, I will say that I, the first time I heard this concept, I loved it so much because it gives life

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to the platform if you will, right? Cause you think about platform teams and it, and it, again,

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I think it speaks to people feeling more connected to the work that they're doing. So I'm getting a

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little, I know I'm getting a little wishy-washy or maybe a little touchy feely here, but, um, I know

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there's more to it than just, you know, really recognizing your platform as a product and such

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requires care and feeding and managing and iterating. And I mean, if you think of it,

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if you think of it as a, as a product, you're going to be constantly improving it, right? Cause

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you don't just do a product and throw it over and be like, okay, now it's it. And this is it forever,

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right? You're going to, you know, make it better, um, either make it more performant or add more

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features or whatever, more secure, whatever it is. So I love that idea. Um, and then I think,

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you know, that also lends itself to the notion that, you know, of, of developers being your

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customers, uh, in terms of an internal perspective. I just think about, um, conversations with, with,

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um, Brendan A. from T-Mobile and he's like, oh yeah, our customers. And like clarify that,

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right? He kept using the term customers, meaning they're developers. And I just, I really liked that.

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I love this idea.

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Pride is a powerful motivator. I mean, anyone who's, uh, had to deal with, you know, small

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children, get them motivated to get themselves dressed and do their homework and, you know,

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get potty trained or whatever, whatever milestone you want to pick. Like so much of that tapping into,

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you know, that individual sense of, of pride is, uh, is a really powerful way for them to,

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uh, take on and, and push themselves to the next level. But also, you know, when you're looking at

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a team and how they're structured, like, yeah, let people have a sense of pride in their, their work

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and having that product mindset gives people, I think that opportunity. And it seems like a really

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powerful motivator. And I think it also just taps into that, that entrepreneurial spirit that

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many people have, you know, even if they never packed their bags and went to Silicon Valley,

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uh, to play that, you know, play that game. Um, you know, those folks are, are all over the place.

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And, and when you can tap into that, then that's like, you really bring out a lot of the best in

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people. So that was just to, I'll, I'll jump off there. Well, you know, Derek, feel free to chime

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in, um, disagree. Uh, but that's, I, I, I don't think that we're really at the point yet where the,

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the product thinking is the new black. I, I feel like we still have a long slog before folks have

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really internalized that in its main, it's true. I know. I think product thinking is the thing that's

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been down the Paris and Milan runway. Can I make a maybe off referral, like not exactly accurate

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fashion reference. And that's very good. People on the cutting edge are aware organizations on the

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cutting edge, but for everyone else, it's, it's very, I hear, I hear it thrown around and it took

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me about 10 references internally to finally start to wrap my head around it. But like a lot of things

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that I hear internally, and then when you try to apply them, when you look for them in the outside

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world, you're just not seeing it as frequently. So. Yeah. Yeah. Yeah. I mean, it's like, you know,

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I've been working in product marketing, which is actually pretty aligned to that thinking. And so

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it was easy to get, but I also have to remember that like, I'm already in some ways doing that job.

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So, uh, it's, it's easier for me. And, you know, I don't know. I'm a, I'm already a subscriber to the

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women's wear daily. If I, if I'm going to bring you back to the Paris and Milan runway reference,

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I'm trying, Derek, I'm trying. Those are like, I read the devil wears Prada like 15 years ago on a

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beach. And that's what I learned is that the people who are really in fashion read women's wear daily

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to know what's going to, what's going to be showing up in the magazine six months later.

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Yeah. Clearly a lot of deep learning from that.

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Mm-hmm. Um, I was going to say one of the things that he, he, that they're talking about in this

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report that I saw come up in both of the reports that you, uh, you folks have took on is like kind

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of the makeup of a product team. Like what you might, you have to, you know, somebody from dev,

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somebody from line of business, you know, somebody from security. Um, and again, the,

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the C word collaboration in this case, uh, comes up a lot, uh, in all three reports, I believe so.

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And in literally every discussion you have with anyone who's thinking about, uh, I mean,

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realistically, I think anyone who's working in the, let's call it the cloud native world broadly

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is, I mean, I had a guy Pajarni, um, the co-founder of sneak, uh, on, on my podcast a while

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ago. And we talked about it like on the security front and it was just a matter of things are

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changing so fast. And then open to between open source and cloud services and, and the,

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the, you know, the ephemeral nature of containers and all these things like all security processes

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need to be, he was like, the security processes need to be readjusted. It's security can't be a

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hindrance anymore. It has to be like you, you security teams and developers or whatever. They

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need to work together and to figure this stuff out because this is, this is the world you're living

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in now. There's not, there's not a choice really, if you want to do this right to sit in,

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these silos and everyone is playing gatekeeper to everyone else. There really needs to be

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fluidity is, is kind of the, the key. Yep. Well, yeah. And I mean, I think of security,

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not being the gatekeeper, this is reminding me, Rita, of that conversation we were having with,

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with Fint and Ryan, also of Gartner and, you know, asking him about during the pandemic,

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how he's, he's seen sort of, you know, a bifurcation of what's happening with people's

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digital transformation efforts. You know, some folks who've just kind of had pet projects and

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centers of excellence, but not really anything that's, that's meaningful change. Those are all

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getting shut down. And then folks who have been making progress are actually accelerating because

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now they're able to see how, Oh, we pull in this, this thing that was maybe going to take six months

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and we try to get it done in the next, you know, six weeks. Yeah. We're going to realize those benefits

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faster and we need that now. And so, you know, when we pressed him on like, okay, well, that's,

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that's interesting. That makes sense. Tell us more about the people who've been doing the right

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things. And the first thing he said was the people who have been, have made progress are the ones that

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engaged security teams early and often, and, and worked with them to guys point that, that you were,

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you know, recapping Derek is that, you know, they can't be a blocker. Security can't be a blocker.

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You need to engage security early and often, and then you really pave the way for being able to make

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more change. And that's where that's, those are the folks that are doubling down and, uh, and reaping

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some benefits. Um, if you can, if you can say that at all in these times, just to, to kind of jump off

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that product thinking, um, also showed up in the report that I was looking at, uh, which is

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application motivation should be business centric, continuous, and multi-platform. And this one is

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from, I'm going to probably butcher these names, but, um, written by Thomas Klenect and Stefan van der

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Zeiden. Uh, I believe that is correct. Yeah. Yeah. The Gartner titles, they really know how to pack a

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mouthful, uh, into those, into those titles. But, um, it's like, I think they really figured out that

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like most people like don't really read past the title or past the first page bullet. So they've

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structured their reports in this way where it's like, if you just read the title, you kind of actually have

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80% of the point of the entire report. Like they're really just telling you like, this is how you should

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do it. Um, and if you're willing to actually read the next page, you'll get a little bit more detail

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and to read the whole report, then you're like now an expert. They're like newspaper editors without the

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space constraint. Right. They got a little, and they can put in some of their, their graphics and,

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you know, this one like also touched on that, that kind of, that product mindset, um, and, and the team

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structure, because one of the things when you, when you tease out the, you know, it should be

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continuous. They, they, they sort of advocate for the creation of a modernization team. And I think

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this really lies in the face of a lot of convention, which is that app modernization. Um, and this is in the

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report as well, where they talk about how past approaches to modernization have really failed

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in so many ways for a couple of reasons. One is they get treated as a project. Um, and so if,

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if they haven't properly scoped the project, then, you know, they get into it and then they don't,

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they don't get the outcomes that they're looking for. Um, they also talk about them failing because

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what I call the boil the ocean effects, where they're trying to take almost like a, an infrastructure

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or platform up approach to modernization, where it's like, we're going to sweep across and we're

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going to do everything that's running on this particular platform, right? Like, you know,

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this particular, uh, web server, all of those are going to get updated and it's a boil the ocean

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approach. And, you know, they're almost inevitably going to run out of money and resources, but they

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haven't then shown any value to the business. Everyone's just like, okay, great. You swapped

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out some stuff and, you know, you made, you know, you took away time from delivering new features.

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No one's really happy with it. So then that gets to the last point, which is that

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the modernization really needs to be driven around what is the business outcome? What is the capability

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that you're trying to add that some kind of tech debt is in the way of being able to deliver?

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And then you focus your whole modernization effort. Instead of looking broadly, you're focusing it on,

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ah, okay. In order to be able, like, here's a classic example is, you know, we want to be able

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to do some cool machine learning, blah, blah, blah, on some of the data from this application.

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And it's like, well, great. Then you kind of need to really rethink how the data from this

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application is going to be able to flow through a machine learning image, uh, uh, sorry, machine

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learning, um, uh, you know, algorithm. And that is going to require probably modernizing and teasing

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apart parts of this application, particularly if it's a big monolithic application.

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You know, supporting a lot of other functions. So classic example of, all right, we know, we now

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have a North star, which is we want to get to the point where we can add in, uh, you know, uh,

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being able to call out to some machine learning API, you know, that some cloud provider has, or

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adding some virtual agent, right? So there's a chat bot or something, right? Something that the

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business actually wants. And then you just map out everything that you need to modernize

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in order to get to that point. And you don't modernize any more than that. So I thought that

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that was a really interesting, um, you know, sort of approach and, and thinking. Um, but the other

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thing that, that idea of like, Hey, don't treat it like a project. To me, anytime you kind of like,

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you folks are calling out the project approach to me, the other side of that coin is having

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a product approach. So there's actually a great diagram in the report, uh, that, that sort of

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illustrates three layers of, uh, let me see if it's, yeah, sort of three layers of, of how teams are

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organized, um, across modernization platforms and product, the actual software development. And, and

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so to me that, you know, they're, they're kind of, it looks like this is maybe some graphic that was

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developed that supports a lot of different research. Cause there's a big, big red circle around the

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modernization team. And it, it resonated with me immediately. Cause I think I was fresh off of

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learning about how this, this European banking customer that, that we'd been working with had

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wanted to do some really large scale modernization and they, they needed some help, but they, they,

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they embraced this notion of we're going to need a team that's doing this and basically going from

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product team to product team, helping them do whatever refactoring was necessary. And they were

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really the in-house experts on modernization, uh, cause that expertise can then be brought again and

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again and again. And that helps you do this continuously, right? If you want something to

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get done, you make it someone's job. But what was interesting was under the cover, they, to get this

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sort of team off the ground, they were bringing in, um, uh, Tonsu, uh, or sorry, VMware Pivotal Labs and

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the, the sort of the app modernization specialists there. They knew they needed to scale it over time.

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So they were also bringing in, uh, Cognizant. Uh, so, you know, a large SI partner, but there were

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also people who were from, you know, a staff staffers from the bank who were on this team. And one thing

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that they, they learned to your point about kind of pride and identity Rita was that they, they had to

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give this modernization team, uh, its own little brand, um, and, and name so that every time they

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went in and engaged with a new, uh, a new, you know, software team that was building a different

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app that they were like, okay, we're going to help you do some modernization. There wasn't kind of

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confusion about like, well, what do they say? And what do they say? And who are the people who work

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here? It's like, Nope, we're a team. We've got a team. You're engaging the blah, blah, blah team.

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And once they did that, they were able to actually move a lot faster and help a lot more teams. But

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the, the meta sort of observation was they embraced this continuous approach and they made it someone's

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job and they, you know, they were able to supplement. If you're, you're starting that practice,

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know that there is a way to, you know, you don't have to form this team and hire all those people

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from day one, you can form that team and you can bring in, you know, uh, uh, help from,

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from consultants and whatnot to kind of help get it off the ground and over time evolve it. Uh, but

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anyway, it's, uh, I, I love this report. I think it's a great one. I referred to it, uh, in a couple

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places in the app modernization 101 guide that is on intersect. Um, and, uh, I think it's, I think

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it's a must read for, for anyone who's looking at modernization efforts. Um, so highly recommended.

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You know, one of the things that stuck about that stuck out for me in that report as well is, um,

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thinking about modernizing business capabilities as opposed to apps. So starting, they really espoused

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this, uh, outside in thinking, right. And once you take on this outside in thinking and business

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value thinking, then this, this concept of, of, uh, uh, business capabilities or modernizing business

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capabilities makes more sense. And then they talk about managing, managing those business capabilities,

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right. As products and services and, um, you know, for their whole full, their, their, their full

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life cycle. So, yeah. And I, I will acknowledge that around the same time, cause this, this report

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or, or this update of the report, um, was published on the 15th of August in 2019. And I think it's

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even in the same month, uh, Gart or Forrester also came out with a report about modernization. I think it

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was like modernized core apps for the cloud. Um, I think that's one of the, the Bartoletti

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and John, John Reimer, uh, collaborations. So I was reading both of these right around the same time.

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And what's interesting is, you know, that they've got a different case for modernization in the

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Forrester report. And in, in some ways, at first glance, you might say that there's like

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these, these two pieces of guidance are, are in conflict because, uh, Gartner is strongly advocating

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for like, you need to have that business outcome, that business capability in mind. And then you

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touch whatever apps are, are needed in order to deliver that capability. And in the Forrester

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report, they also kind of look at things and say, you know, some quick wins and benefits to be gained

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from steps like containerization. And so I think that sort of speaks to maybe more of the, the,

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the operational, the I and O side of things where you're probably going to get some I and O benefits

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from those types of, you know, Hey, let's just try to containerize more of our applications.

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They're quick wins, but I think there's, I don't think that that approach is not valid. I just think

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that it's interesting to put them side by side and recognize like, these are two different approaches

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that are going to yield some, you know, depending on where you focus is where you're going to get

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your, your outcome. So depending on who's, who's driving the bus, who's really, um, calling the

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shots of like, this is what we want to get out of it. Are we trying to get some operational benefits?

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Great. We can get some quick wins over here. Um, are we, but we have to try to keep that in mind

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that like, don't, don't boil the ocean, right? Like, cause you'll, you'll just get bogged down.

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If it's really like, can we get some business capability out of it, then you're probably going

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to take a different tack.

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Yeah. I think, I mean, there are people who would argue that, you know, containerization,

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let's say is a, which by the way, is a great segue to the, uh, report that I'm talking about,

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but there, I think there are people that would argue that containerization is maybe step one,

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or, you know, some early step in any modernization effort, if you're going to modernize technology

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along with processes more broadly, but right. I mean, it is, if that's all you do, that's,

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it's, it's, it's, it's not going to be the end of, it's not going to modernize a whole lot

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in the end. Like you said, it's a quick win. You're going to get some, some efficiency benefits.

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Maybe there's going to be some of that, but it's, it's, it's such a baby step along the way.

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I think that you really need to embrace the, it seems like you really need to embrace the whole

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modernization. And then I get up to the business level, because again, like it seems like so much

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of what ends up, what ends up filtering down to the application level and to the IT, some of the

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IT processes is, you know, the, the organization's culture overall. So, I mean, a very process driven,

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like, you know, heavily regulated, um, you know, whatever industry, like, I mean, I think when that

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starts boiling down into the application level, then, you know, all the containerization in the world

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isn't going to change the fact that you can still have very slow processes and very, um, you know,

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honestly kind of, you know, maybe just unhappy people at the end of the day. So.

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Yeah. It's, it's, it's interesting to think. And like, it depends, I think that comes back to that

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collaboration point, which is if your, your IO teams and your, your line of business folks,

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if they're collaborating well, I think there's a higher likelihood that that modernization can

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really focus on those business outcomes. If I know is really, really, truly working in a silo,

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then they can get some of those quick, quick wins. They can, they can, you know, do things like

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containerization. But, um, it's really also, to me, seems like that's probably symptomatic that they're,

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they're heavily siloed from their business counterparts because if they're spending their

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efforts on that, they're not really focused on the business outcomes. Yeah.

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I always go back to the early days of cloud computing where, you know, the real benefit of Amazon web

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services, when it, when it launched, I mean, God, decade and a half ago now was, you know, one of the

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big pictures was you don't need to wait to provision a server anymore. Right. So, so, so that was,

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that was the big hole. That was a big holdup. And that was what, you know, how people viewed,

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I think the I and O teams a lot. And, and, and so now if containerization is only solving a slightly

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more modern version of that problem, it just seems like it's, you know, that's not going to be,

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I know you said that that's, that's not a business, um, changing the shift probably.

367
00:36:14,560 --> 00:36:20,580
Yeah. I mean, to that, to Dormain's last comment, I mean, again, Charlie talks about, uh, siloed

368
00:36:20,580 --> 00:36:26,800
efficiency metrics, right? How that those are not useful and talks about rather talks about, uh,

369
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metrics that are aligned to, or KPIs aligned to business objectives. And that's how, you know,

370
00:36:32,600 --> 00:36:38,560
I know it can show its value. Oh, Rita, you just, you know, my trigger buttons when you bring up

371
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metrics. All right. Well, on that note, uh, there, you're saying that this, this, this tees up a

372
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segue to, uh, the report that you dug into. Yes. And another, uh, really inspiring headline on this

373
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one is the best practices to enable continuous delivery with containers and DevOps. Although it

374
00:37:01,220 --> 00:37:11,880
hit a lot of buzzwords, so that's good. Um, but yeah, best practice, best practices is one of

375
00:37:11,880 --> 00:37:18,480
those buzzwords. Who doesn't want like some best practices? Oh, for sure. You know, but, but yeah,

376
00:37:18,500 --> 00:37:23,080
the thing that stuck out, and then I think the big thing that stuck out to me was, is that, I mean,

377
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it's kind of less about continuous delivery as in like how to set up your CICD pipelines and more about,

378
00:37:28,400 --> 00:37:33,780
and more about just this process of, again, it's a lot of collaboration. And the thing that really

379
00:37:33,780 --> 00:37:40,380
stuck out to me was viewing containers as, as not like developers pushing new technology and I know,

380
00:37:40,540 --> 00:37:47,520
but rather as a type of technology that can help facilitate collaboration that can help both sides

381
00:37:47,520 --> 00:37:55,100
meet their, meet their own goals and also shared objectives. So, I mean, and it was really this idea

382
00:37:55,100 --> 00:38:00,580
of like, you know, I know containers will help, I know if they have some sort of established

383
00:38:00,580 --> 00:38:04,100
maturity around automation, they're going to help them take, it's going to help containers can help

384
00:38:04,100 --> 00:38:09,500
them take that to the next level. I mean, it's going to help, you know, as everyone gets comfortable

385
00:38:09,500 --> 00:38:14,220
working with this new, because the other thing they say is by 2023, you know, their prediction is

386
00:38:14,220 --> 00:38:19,880
that 70% of apps deployed in the cloud will use containers as a packaging mechanism. So if that's

387
00:38:19,880 --> 00:38:23,020
accurate, I don't know if that's existing apps or new apps or whatever the, you know,

388
00:38:23,020 --> 00:38:27,860
what apps we're talking about, but that's a significant number. And right. So you need to

389
00:38:27,860 --> 00:38:31,460
start thinking about this as it's just, I think the whole thing is you need to start thinking about

390
00:38:31,460 --> 00:38:36,940
containers, not as, not as a replacement for VM, not as this thing that developers like to work in

391
00:38:36,940 --> 00:38:42,620
that that's insecure or whatever. And more as this, more as a, frankly, a technology that is going to

392
00:38:42,620 --> 00:38:46,980
enable you to do some of these bigger picture things that you want to do once everyone gets on board

393
00:38:46,980 --> 00:38:50,500
and their processes in place. And then the report goes on to layout, you know, how would you lay,

394
00:38:50,760 --> 00:38:54,560
how would you build a product team? How would you build a platform? How would you build a DevOps team?

395
00:38:54,560 --> 00:38:57,980
How do you build a platform ops team? And, well, you know, depending on the maturity of the

396
00:38:57,980 --> 00:39:03,140
organization, you might have two teams, you might have dev and platform ops, you might have dev and

397
00:39:03,140 --> 00:39:08,240
DevOps and platform ops, it really all depends. And they might have slightly different roles. And then I

398
00:39:08,240 --> 00:39:13,160
know is kind of hanging out still maybe managing infrastructure and networking and kind of the

399
00:39:13,160 --> 00:39:17,220
underlying stuff that, that all this, that your Kubernetes and all your container

400
00:39:17,220 --> 00:39:23,340
orchestration, all your containerized components are running on top of. But yeah, it was, you know,

401
00:39:23,380 --> 00:39:28,340
again, it was just this idea of like, think of taking a technology and how do you utilize that

402
00:39:28,340 --> 00:39:34,760
technology as, as something that's going to help build and help you reach bigger goals. So again,

403
00:39:34,820 --> 00:39:41,320
containers, great step one. And, you know, they can be very useful for doing, and I think for a VMware

404
00:39:41,320 --> 00:39:47,180
audience too, like, frankly, you know, the idea that, that people like to think about containers as,

405
00:39:47,400 --> 00:39:52,380
as a, as a, as a replacement for a virtual machine, right, it's just not probably the right way,

406
00:39:52,380 --> 00:39:56,820
the right way to think about it at all. And if people are still viewing in that way, it's,

407
00:39:57,260 --> 00:39:59,520
that needs to be shaken out of their head.

408
00:39:59,660 --> 00:40:02,420
Yeah. I mean, I think that's a great point of like,

409
00:40:02,660 --> 00:40:11,340
use this as an opportunity to re-evaluate your team structure and those processes, right? The whole,

410
00:40:11,440 --> 00:40:18,480
like the, the holy trinity of people, process and tech, like containers are a technology, but,

411
00:40:18,600 --> 00:40:24,780
you know, when not paired with process changes or team structure changes, like you're really just

412
00:40:24,780 --> 00:40:29,040
kind of doing the same thing, but with a slightly different format.

413
00:40:29,040 --> 00:40:34,120
I mean, the key, the key, the, it seems like the crux of this, of the, the, the, the nugget of this is that

414
00:40:34,120 --> 00:40:41,060
it's all about continuous, continuous delivery, right? As the holy grail, if you will. And then how do

415
00:40:41,060 --> 00:40:44,400
DevOps and containers enable that holy grail?

416
00:40:44,520 --> 00:40:45,860
Yeah, but I think it's more continuous.

417
00:40:47,000 --> 00:40:50,940
Yeah, I mean, continue, but it's, it's, I mean, I write it kind of more as it's being about continuous

418
00:40:50,940 --> 00:40:54,240
everything in the sense that.

419
00:40:55,440 --> 00:40:58,880
Continuous modernization, right? Like, modernization is to be continuous.

420
00:40:59,040 --> 00:41:04,640
In the sense that like, you know, security, right? I mean, one, you know, containers have

421
00:41:04,640 --> 00:41:08,860
pros and cons in security level, right? But one of them, you know, one of the things that they

422
00:41:08,860 --> 00:41:12,320
require, if you're going to do it right, is continuously upgrading the components of

423
00:41:12,320 --> 00:41:17,380
the application components, continuously upgrading the host OS, continuously, you get the, the automation

424
00:41:17,380 --> 00:41:23,060
and the upgrades and everything has to be coming and your components are going to be updating.

425
00:41:23,540 --> 00:41:26,380
You know, if you're using, if you're using a container, that's real. Like if you're building

426
00:41:26,380 --> 00:41:31,480
an application that's running across multiple containers using however many open source

427
00:41:31,480 --> 00:41:36,240
projects, right? I mean, there's so much change happening at all those levels that if you're

428
00:41:36,240 --> 00:41:41,200
not plugged in and haven't figured out a way to automate the upgrades and patches and all

429
00:41:41,200 --> 00:41:43,020
this, like you, you, you fall behind real quickly.

430
00:41:43,480 --> 00:41:45,180
I think that's part of it.

431
00:41:45,980 --> 00:41:50,320
I was waiting for you to say automation. I feel like we've come full circle, right? Like here we are

432
00:41:50,320 --> 00:41:52,380
talking about automation and collaboration again.

433
00:41:53,180 --> 00:41:59,640
Yeah, this is, this is probably a great place to tie it off. We've come full circle. As you said,

434
00:42:00,220 --> 00:42:05,680
that's, that's when you tie the bow, uh, you know, we'll put the links to each of these three

435
00:42:05,680 --> 00:42:11,720
reports. Um, you know, I'm a classroom learner, so I like listening to people gab about stuff and

436
00:42:11,720 --> 00:42:16,860
present things. Um, but every now and then you gotta, you gotta hit the books and actually read it. So

437
00:42:16,860 --> 00:42:23,760
we'll include the links, um, as well as links to some of the other, uh, episodes and, uh, and talks

438
00:42:23,760 --> 00:42:30,780
that we referred to that, that kind of came to mind as we were all, all reading these. So anyway,

439
00:42:30,780 --> 00:42:37,180
thanks, uh, Rita and Derek for joining and sharing your, your insights in this kind of, uh, almost

440
00:42:37,180 --> 00:42:44,960
like book report style. Thanks. That was really fun. Thanks for having me. Yeah. All right. Thank you.

441
00:43:00,780 --> 00:43:30,760
Thank you.
