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All right, folks, welcome back for another episode of Tanzu Talk. Today with me, I have

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Neville George. And the questions that I've got for Neville today, I'll let you introduce

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yourself a little bit here in a minute, are really around that journey from going from

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a vSphere admin background into whether you call it a DevOps engineer or a cloud engineer

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or a platform engineer. There's lots of different words out there floating around. But what does

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that look like? So I've got a bunch of questions. But first, let's just, Neville, please introduce

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yourself. Hi, Dormain. Thank you. And well, before I begin, I want to say I'm a big fan

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of, you know, the Tanzu podcast. And certainly you do a great job, as always, in bringing

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some of these conversations, which are critical for a lot of people to the Tanzu community. So

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thank you for that. And I'm super excited about this opportunity. I have one thing for you before

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we start, just to make it a little bit interesting. I will give you a phrase and, you know, I will tee

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it up for you. And, you know, when I tee it up for you, you would you would kind of respond by saying

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there is no team without tea. Okay. So remember that there is no team without tea. And I think,

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you know, as we go through the conversation, hopefully, you know, we will have a couple of

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places where I will tee it up for you and you're going to respond with.

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There's no team without tea.

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Okay, fantastic. I think we I think this is going to be great.

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Okay, so now this begs the question, Neville, are you a tea drinker?

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I switch between tea and coffee. So but there are situations where I exclusively go only for tea

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and we call it tea time. So hopefully, you know, this will all blend in together well for us.

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Okay, okay. As I take up my sips of tea.

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You could, you could, you could, absolutely. So as for me, I am Neville. I'm a people leader at

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Comcast and I have worked for Comcast for about 14 years. I believe the end of May will mark my 14th

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year anniversary working for Comcast. I lead a team of super talented individuals who manage modern

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platforms such as Cloud Foundry and Kubernetes at Comcast. But before I became a people leader,

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I was an individual contributor for about 12 of my 14 years at Comcast. Every time I say 12 years,

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you know, it now feels like it's like a really long time. But I also keep telling me that,

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you know, I hear that young at heart is a new trend. So you know, I am very positive about that.

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I've heard 50 is the new 30. So I'm just, you know, I'll be transparent. I'm looking forward to that.

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But I also really like that that's what I have to look forward to.

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Yeah, yeah. Anything to keep us young, right?

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Also, I would say, you know, in the 14 years of my working at Comcast, I've played about seven to eight

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different roles. And it certainly kept things interesting on the way.

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Yes. Yeah. Having that kind of those shifts within an enterprise, keep things interesting.

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Yeah, 12, 14 years. I mean, that is, that's geologic timescale in technology. And so in that time,

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I'm sure you've seen a lot come and go, which is kind of a good setup for our conversation today.

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And so we'll start with, you know, let's, your background, you were once upon a time,

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if I'm not mistaken, you were a vSphere admin. How did you get into that? Like, what kind of got you

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to that point? And how long were you in that mode?

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So I'll start with, so I mentioned eight roles, right? So I literally started off as an active

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directory specialist, though I was given the opportunity to do much, much more than that.

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And then, you know, I played a Microsoft lead in a couple of like, you know, responsive and

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proactive lead roles. I've certainly, you know, been an enterprise storage engineer, virtualization

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engineer, enterprise backup engineer, a platform engineer, and then now eventually, you know,

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a people leader. The longest stint in any of my eight roles has been as a VMware engineer for about

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like four years and as a platform engineer for five years. And it's funny, you know, since I started

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as a Windows admin, I still have a Windows laptop, though I also use, you know, an active Linux

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desktop that I heavily rely for many of the stuff that I do. One of my recent hires actually told

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me that, you know, when he heard me that, when he heard that I had a Windows laptop, he was about

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like, you know, not take the job. But they're also very forgiving since they understand, you know,

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now that I'm in a people manager role, you know, I need to create a lot of PowerPoint presentations,

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apparently, right. But, you know, how I got into the VMware role, I was a storage engineer. And

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essentially, you know, our organization was comprised of a larger umbrella of products such as

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virtualization, you know, storage, backups, automation, etc. And the biggest client of storage

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at that time was our vSphere environments. And when virtualization was just catching fire at Comcast,

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it was a natural progression for me. And as I interacted more with storage and VMware, I started feeling that

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I could get used to this. At Comcast, during that same time, and it still is, right, like we talk about

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fungibility of resources. It was and still is a big thing at Comcast, having the knowledge and ability

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to put on multiple hats and contribute. And specifically for me, between storage and VMware, like appeal, like appeal

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very much to me. And that is where it all began. I did that for about like four years and loved it till Greg

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brought platforms to Comcast, right. And I'll name drop a few people, I really like to focus on, you know, people who

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have helped and who have made changes and people that I work with, you know, it's super important for me.

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Yeah, I mean, I think that, of course, looking at the skills and the training and the background,

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like sometimes you, you want to create this logical journey of an individual based on, well, they studied

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this, and then they got their first job doing this. But the reality is these, these twists and turns along

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the way of a career path are much more driven by the people. I'm just, you know, you're making me think

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of my own trajectory, um, leaving finance and going to my first job at a, at an IT vendor. Uh, it was

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because I knew the hiring manager and, you know, he was looking for someone who could write about

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technology. And I was like, you know, I'm, I don't want to end my career in finance. So, um, it had

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much more to do with who I knew than what I was actually doing or, or had been preparing myself

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so much. So it'd make a great point there, but there's also something to be said that, you know,

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your, your point about going from storage to the, the VMware side, um, you know, that resonates in

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other ways. It makes sense because this reminds me of back in the day thinking about why did EMC

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buy VMware way, way back in, I think, 2004. And that, you know, I was working for the lead investment,

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uh, analyst at the time. And he would, he's, he kind of had always scratched his head a little bit

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about what, what was going on there. And then when V motion came out, but in order for V motion to work,

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you had to be connected to a San, um, suddenly the light bulb went off. It's like, Oh, now I get it.

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Now I get what this connection is between these two worlds. So it's interesting to see that come up

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again. Um, and, and also, right. Like I'm part of the Tanzu Vanguard's community and we have many,

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many, many, uh, technologists who have gone through similar situations in their lives over a period of

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time. They've switched different roles. They've put on multiple hats. They've, they've had to go

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through all of this, right? So I think they have a common story here that people, uh, love moving

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around and trying new things. Yeah, that makes sense. And, and thank you for bringing up the fact

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that you're part of the Tanzu vanguard. I, I failed to mention that at the beginning, but, um, yeah,

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that's absolutely a community for folks to take note of because it's, it's a lot of folks like many of

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our listeners who are working in and around the Tanzu ecosystem and community. Uh, but, uh, it's a

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special group that, that gets together regularly and, uh, and has really fun discussions and, and sort of

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interactions with the, the, the VMware Tanzu product team, um, and is willing to share out kind of a

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lot of these lessons learned like you are today. So thank you. All right. I want to get to my next

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question, which is sort of, you know, one way I like to paint the picture of a contrast of, you know,

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some kind of transition is to think about like a day in the life. So you mentioned you, you,

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you were loving, uh, kind of the working in the VMware, uh, sphere and the vSphere world for four

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plus years. And then Greg came along and, and brought you over to the platform team and tell us a little

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bit about what was a day in the life like when you were on the, the vSphere side. And then how did that

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change? What does a day in the life look like for you now? Or if you kind of rewind a couple of years

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back to when you were at least an individual contributor on the platform team, what, what was

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a day in the life like then? How, how did things change? Sure. Certainly, you know, there are

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similarities and, and differences. Um, as a VMware engineer, I would, I would say, I like to split my

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days into, you know, slots and I, and I like to name them and then, you know, each of them have breaks

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in between. Uh, so let's, let's call the first one as, as dial time, right? So the dial time is

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essentially, you know, when you get into the office and you essentially start the day looking at the

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dials that show the health of your infrastructure, right? So if I am a VMware engineer, I look at,

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is everything functional? Do I have problems in my environment? Are there items that, um, indicate

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a capacity issue that is coming up? Right. And based on looking at all the dials or like what we call

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the metrics and dashboards, et cetera, we would, uh, spawn off different action items throughout the day

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or, you know, into the week. So that's like, you know, the, the, what I call the dial time,

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right? So right after dial time comes like the break time, right? So during the break time,

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you are supposed to have tea with your team because there's no team without tea.

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Aha. Got it. Got it. I think, I think it's going to be great. That was the first test.

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Yes. Yes. Um, so the second portion of the day, uh, I call it the hustle and bustle time,

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right? This is where, you know, we are, we are working on, uh, satisfying customer requests.

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If we have projects, then are we delivering on the projects that we have committed to? Uh, we would

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follow up on, um, on all of them, making sure that they are on target, uh, a lot of team interactions,

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interactions with other, uh, teams, more specifically on the VMware side, you, you kind of like work with

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infrastructure teams, right? Maybe your data center operations, your, your vendors, et cetera. You know,

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that is where like all of that happened during what I call the hustle and bustle team.

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And that usually probably gets us to lunch and possibly, you know, I would say the, the, the 3 PM

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slump, right? But when you get to the 3 PM slump, you need to take a break again because, you know,

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it is time to have some tea with your team because there's no team without tea.

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Great. I think you're getting a hang of this. Uh, the last piece of it is what I call, um,

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introspection time, right now the hustle and bustle time and the introspection time kind of like, uh,

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blend a little bit, you know, together, right. You know, sometimes, you know, introspection on a

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daily basis, you know, can be a rough a little bit. Uh, but this is like, I would say the part of the

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day where, um, you know, you focus on improvements that you can make to your environment. What are the

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things that are taking maybe the longest time for us to do the biggest pain points? Can we deliver them

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faster? Um, maybe even, are we adopting new technologies, right? Are we showcasing ourselves

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and the value that, you know, we do? So that is the introspection time. And I think, you know,

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it is very important that we spend some time of our, our week to understand, are we doing the right

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things to ensure that, you know, we can, we can keep up with the demand of what we are doing,

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right? I would say that is like the life as a VMware engineer.

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As, as, as I transitioned to the cloud platform engineer, I think there are a lot of similarities,

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things that, you know, I could easily adapt with, right? The dial time, for example, still 100% true.

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Yeah. If you remove like the infrastructure and just put platform, if you, if you put this on a boat

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and if you removed all the infrastructure and put platform, it would easily fit, right? And you should

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be good to go because this is like the basics for any engineer. You need to come in and you should be able

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to smell the smoke before you actually see the fire. It is crucial. It is something that every engineer

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does. And, and it's like, just like innate for all of them. So dial time, you know, holds good. I think

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introspection time is also 100% true. You have to be asking yourself, are we going fast? Are we automating

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stuff? Are we disrupting ourselves? And are we being prepared for shifts in the industry? What is the

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value that I provide? So I would say dial time and introspection time is, is 100%, you know, the same,

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except your focus is on a platform as opposed to the infrastructure.

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Yeah. So the, the metrics you're looking at in dial time are going to be different instead of looking

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at maybe infrastructure metrics. Are you looking at, um, just the platform health metrics or are you also

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factoring in anything about the, the developer community that you're supporting?

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Yes. Yes. And I think this is where like, you know, I, I think the dials do look at platform and

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developer experience centric information. Right. Um, and, and that is where like the hustle and bustle time,

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you know, is where I want to kind of like focus where the main difference happens. Right.

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Okay. So, and a quick question for you, just to, to double click a little bit. I'm curious,

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what metrics do you look at for the developer experience that are kind of something you could,

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you, you, you could check on a daily basis in that dial time?

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Absolutely. Yes. Um, so, um, I, I, I, if you're an infrastructure admin, right, your calculation of a

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developer experience is can a person go to, you know, a portal or can they automatically get the

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resources that they need? Right. So there has to be something in the background that like constantly

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on a periodic basis goes and deploys a VM and says, yes, that was completed. Right. So I know that I

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have smoke tests, you know, on a constant periodic basis. And if suddenly, if it fails, I know that

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anybody who's going to go to the site may experience a failure, right? On the cloud platform side,

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it is exactly the same, except people are deploying applications to your platform. So you may want to

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create some kind of periodic process that deploys an app as an example into your environment and sees

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if it actually deployed successfully, is the URL available, right? That is a simple example,

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but there are many things that, you know, we can do on the cloud platform side. It may be related to,

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is there a service instance that a person can, like a DevOps team can get, right? Are we running out of

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IPs, you know, when we provision on demand instances? A whole slew of things, but the idea is the same.

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We want to make sure, like, people who are consuming our products can get what we say they can get,

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right? And being more proactive than reactive actually helps.

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Okay. That makes sense. All right. So let's come back to it. Tell us, tell us how the hustle and bustle time has changed.

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Yep. As a VMware admin, right? If it's not a CPU memory and a storage issue, essentially when some,

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some, let's say an application developer comes to you and says, I have a problem deploying Java on my operating system.

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I, myself, right? And, and as an, as a VMware admin, you know, if it's not related to CPU memory or storage,

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it's like usually, yeah, it's, it's actually your problem now. Uh, and, and it's not my problem. Uh,

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but as a cloud platform engineer, I think, you know, it's a constantly evolving technology and we need to work

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more closely with the DevOps teams than, you know, if you were a VMware engineer, right?

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That's like one big, um, difference that, you know, I've seen, uh, also when people use the platform,

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there are much more, uh, things that, you know, we will have to make sure, um, that DevOps teams are doing,

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right? Are they optimally using the platform? Are they distributing their application, uh, to multiple

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sites to be more resilient? Are they following, you know, the, the 12 factor authentication things,

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right? Very different. Are they having proper data flows? Are they having proper log flows? I think

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this is where the biggest difference comes, uh, in the VMware world, I think the interaction with the

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DevOps teams on their day-to-day work is actually a lot less, right? You, you give them, you know,

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the required resources and then, you know, they do the runtime, they do the install, they do the

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management, they do the security, all of that piece. Uh, but on the cloud platform side,

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it's a shared responsibility, I would say. And in terms of, um, I kind of like summarize it like

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if you are a VMware admin, I think you spend 80% of your time focusing on infrastructure and maybe 20%

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of your time with your customers, right? As in like DevOps teams, as a platform engineer, as a platform

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admin or an engineer, it's exactly the opposite. 80% of your time you spend with DevOps teams and

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your customers. And I think infrastructure is just, you know, 20% of the time. Um, I, and I think that

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is the biggest crux, you know, for me, I find like I, I am more close to the DevOps teams and I can

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actually see the value like much more directly. Um, I'll give you an example, right? Uh, when my kid

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asks me, uh, what do you do for work, uh, as a VMware admin, you know, I would, I would talk about,

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well, I have to set up all this infrastructure, et cetera. And, um, you know, I, I have to do a

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whole bunch of things, which again, you know, it's not really easy for, um, kids to understand,

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right? But as a cloud platform engineer, like when my kid asks me, I can actually tell you, I can

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actually show them examples. Like when we pick up, you know, my, my Comcast remote and, and, um,

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you know, pull something up and I say something on the speaker, right? Like, you know, we have, uh,

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we have, uh, voice remote. Right. Do it. Um, those calls actually run through my platform,

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right? It's something that they can see and they can feel. I can take my application. I can take my

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Xfinity account app and I say, well, if I type something here, it's going to respond with AI and,

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and all of these calls are going through a platform that your daddy manages. It's very easy when you can

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actually show some of that. So I feel like I can see the value much more closely than, you know,

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when I was a VMware admin. Interesting. Okay. Yeah. I think, um, that, that sounds like it's more

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satisfying, but I don't, I don't want to assume or ascribe that. Uh, although I suppose I just did.

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I love it. I love it. Cause I, you know, when I, when I talk to even my team or when I find that,

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like, Hey, we have a new, uh, DevOps team who's using our cloud platform. Uh, and, you know, we,

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we asked them like, what do you do on the platform? Uh, and, you know, we, we had, you know, a few of our,

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our, uh, teams would come and say, well, Hey, this is related to, you know, uh, knowing the location

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or, or in case there is, you know, an emergency, we want to know stuff. And that is like such an

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eye opener. One, I'd not know there was a team that would actually do this. And now they're actually

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using our platform and I can see the benefit. Right. Um, that is super satisfying for me. And I,

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and I highly encourage, you know, if you are a, if you're a cloud engineer, you know,

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talk to your customers and know what they're doing and it makes your life so much easy to just

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explain and, and, uh, you know, be so happy about, you know, being part of like that contribution

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to the company. Would it be, would it be going too far to say that you should, um, have tea with

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your developers? Oh yes. The other piece that is still true is the tea time with your team because

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there's no team without tea. That is correct. And that along with the dial time and the introspection

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time still say, stay the same. Indeed. Okay. Um, all right. So that was kind of, that was really

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helpful to sort of think about how the day has changed, um, beyond just like, okay, here's,

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here's the routines and the rituals and some of the work. If you think about what are some of the

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things that have from your, from your vSphere and VMware admin days, what are the things that you've

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brought with you, whether there it's knowledge or skills or relationships, what sort of served you

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really well, not just then, but into this new role as a platform engineer?

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Uh, a lot of things for sure, you know, have helped. Um, and as much as, you know, there are two

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different titles, um, you just go back to, you know, I, I look at it as basics. If you have done it in

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one place, you will do it the same way, you know, in the other place as well. I can go through a few

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things just to give you a context of what are the things that I did as a VMware admin that still holds

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very much true when, when I'm like, you know, a cloud platform, um, engineer, right? Okay.

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Metrics and dashboard, right? If you created it for VMware, platforms are no different. The metrics

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that you have collected may be different, but the idea is the same. We just spoke about it. You need

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to know how well you are actually doing. If there is a problem, you need to know where it is 90% of

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the time. If you're going to be woken up in the middle of the night, you will just need to make sure

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you are looking at the right stuff. Right. And I say 90% because, you know, the 10% is always,

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um, like the ghost in the system, right? And you, and you will find it. And then you will be like,

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ah, this is another dashboard, you know, that I have to create. It is another metric that I have to be

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aware of, but still that 10%, you know, remains because it is a discovery phase. Um, but 90% of the

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time you have the data, you will look at the data. If you did it in VMware, platforms are no different.

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The metrics are different. They're the same. Yeah. Okay. That makes sense.

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Automation skills. If you have had automation skills, it don't matter whether it was like bash or

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Python, go, whatever it's useful. I don't think, you know, we will get into the merits of one language

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over the other. Um, as long as it makes your life easy. And if you have done automation,

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it is going to serve you well as the platform engineer. If you have used Ansible, you can adapt

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coming into the platform side because I think the mechanics are the same. The tooling might be

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different, but the mechanics are exactly the same. If you have used a CI CD tool like GoCD or Jenkins,

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it's 100% transferable to platforms. That is how, um, you know, developers work. It makes your life

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easy. It's much more relatable when, when you know some of these things. Okay. And then, oh, sorry,

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go ahead. No, go ahead. Well, you know, I, that jumps sort of to my next question, but it sounds like

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there's still more that, that kind of carries over. Absolutely. And, and I, I think there are a few

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things, right? Like, so it's very easy to look at the two titles and say they're completely separate.

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So we just spoke about like, you know, metrics and dashboard and the automation skills, um,

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configuration management, right? If you use GitHub, Bitpocket, like they, they, they're all super handy

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skills. As a matter of fact, this is very much, you know, useful because these are the tools that

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DevOps teams are using. And the more, you know, you are familiar with them, the more confident you are

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working with them and, and, and providing recommendations. Yeah. I mean, just to, to poke

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at the configuration, uh, management question, it also seems like, I mean, regardless of the specific

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tools, you mentioned a couple, but almost just like, I would imagine the principles of configuration

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management and, and, and sort of how you might track that separately from, um, other things, like, does

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that, is that also kind of applicable? Uh, yes, yes. And, and, you know, the idea is to make sure that, um,

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if you are on VMware, you know, you want to make sure you're applying a consistent profile to all your hosts.

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You have all the, all the configurations, you know, recorded in some fashion. If you're using VROPS

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orchestrator, um, you know, all of those things, you manage configuration so that you ensure consistency

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in the environment. The same idea on the platform and whether you're deploying an application, whether

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you're managing a platform, you want to make sure things are consistent, right? Whether you use like the

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mechanics, you know, and the tools may be different, but you know, the idea is exactly the same. So you

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can easily put, you know, like some of those things that you have done with the VMware side, you know,

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into the platform side. I think, I think learning itself is, is, is another, uh, big skill, right?

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And again, I don't want to focus on like the tools. It's just, um, innate things that you do

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because you are an admin of something and it, and it's your platforms, your baby. It's, it's your,

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uh, least your environment, right? Um, there is always something new to learn in VMware. They have new

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products, new features. It's a constant process of learning to keep up with the latest things. Um, it,

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it becomes like, if you've done this over a period of time, you do it just like you wake up and brush

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your teeth. It's as simple as that. On the platform side, it is exactly the same. What you learn may be

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different, but wanting to know, you know, having that thirst is, is super useful. Um, and not to forget

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the last piece that I have here is like people connections, right? This is the most crucial of

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skills that has served me, uh, across, you know, both the, the VMware side, as well as the platform

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side. In our day to day, I bet like most of our work gets done, you know, faster, not because of,

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you know, processes being efficient or automated or, or the fact that there is no red tape, but it,

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but it is because of the folks we talk to, you know, folks, we collaborate the folks where we help each

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other out, scratch each other's backs, um, put ourselves in someone else's shoes, being patient,

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listening, et cetera. You know, this will absolutely serve you well because now you are going to be

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working with a larger group of people, possibly, you know, spanning different countries. And, and it's

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very, very important to keep building those bridges. You know, when you, when you transition from a

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VMware admin into a cloud platform engineer. Yeah. That's, that's a, you know, there was

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something you said in there, like, you know, part of me is like, well, yes, of course the people

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connections, but you said something about, you know, things don't go faster because of some process

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improvement that goes faster because of, you know, just collaborating with people. And it makes me

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think about folks who like the, the sort of the big consultant sort of led process improvement

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engagement. That's kind of going through and looking into some extent, like, sure, it's good to sort of

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have a high level understanding of like, what is our process? Maybe there are some things broken,

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but I think there's also a risk, which you're, you're bringing to light with what you've described.

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There's also a risk of blaming the process and not then being willing to do the work.

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Uh, so, you know, sort of saying, ah, the process is broken. Um, but not then saying like,

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well, let me just pick up the phone and call that person. Let me set up some time to understand

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what they're trying to do, uh, so that we can kind of adjust how we're coming at this. And at the end

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of the day, that's actually how processes evolve. It's like, you can, you can bring in the big,

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expensive consultant or an individual can just take it upon themselves to reach out, reach across the

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aisle, if you will, and try to understand what someone else is dealing with. And so how can they

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work better together? Um, that that's a, that's a really great point. Um, that's just, you know,

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I think for everybody to take with them. Absolutely. There's nothing better than picking up the phone

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or having a call with somebody on Slack or, or whatever your mechanism might be. It solves it,

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the tones translate, you know, much better than an email or like an IM, right?

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Mm hmm. So, um, now let's kind of shift. This is the other side of that question,

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which is around what did you have to learn to become a cloud platform engineer? I mean,

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it's, you know, I think it was great that you called out just the process of learning and the

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habit and mindset of learning is something that you can carry from one, uh, one sort of role to the

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next. But what are those topics you, you touched on a number of specific say technologies, whether it's

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GitHub, Bitbucket, you know, CICD tooling. But what are the things that when you think about your own

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journey, what did you have to learn? Uh, what new skills, uh, knowledge did you have to pick up in

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your new role? Yeah, I, I became a cloud found cloud platform engineer because of cloud foundry.

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So I had to like learn cloud foundry, which itself is a big ecosystem and you know, how everything works

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within that piece, uh, closely related to cloud foundry is Bosch, uh, did a lot of that, uh, a bigger

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learning curve, uh, Docker, Kubernetes, uh, absolutely troubleshooting and advanced configurations of

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Linux. Very important. Uh, I think, I think a lot of open source tooling, uh, has, has really helped me.

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Um, influx, DBs, uh, Prometheus, Grafana, Telegraph, HA proxies, um, JQ. I love JQ. Uh, I, I think I'm an

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expert at it every time. Um, but then when I see Sergei writing a JQ one-liner, I'm blown, blown off,

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right? Like I, it's like, what, what have you written here? I have to like go and figure that out. Um,

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certainly, uh, public cloud, uh, cause you want to have your platforms portable across, you know,

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different clouds. So, uh, AWS, uh, latest, uh, movement is towards Azure. Um, and also that as my

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friend, like James says, you know, there are many ways to learn all of this and everyone learns very

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differently. I have learned all of these by doing, you know, watching videos, reading, et cetera. Um,

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and I, I mentioned this early on, you know, a lot of vanguards who have gone through very

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similar paths of progression. And as much as, you know, I, I rattled off, you know, a whole bunch of

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things, uh, I think it's impossible, impossible to be fully proficient and an expert in all of these

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technologies. It's just a continuous learning process. Uh, definitely need to need, need to make sure,

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you know, there's a lot more patience and a lot more empathy, I would say, um, very important to put

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yourself in, uh, other shoes, uh, as an individual, there are things that I learned, you know, that we

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all need help along the way. Yeah. There are many, many times when, you know, DevOps teams have helped me

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learn something new, uh, see things, you know, in a different light when I was wrong. And my teammates,

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you know, certainly, you know, have paired with me during days and nights, you know, when I was new,

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um, my leadership, uh, team, you know, for sure have allowed me, you know, a lot of bandwidth.

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Uh, I remember I started learning AWS, uh, and I had like execute a project and it took me six weeks.

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Um, and, and, and I remember going at every sprint and saying, I'm still working on it. And I also

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wondered why they hadn't fired me yet. Um, so certainly, you know, during those times, there

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were folks who had reached out to me and asked me, Hey, like, do you need some help? Uh, can we,

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you know, have a session together, you know, very important. And, um, they've given me positive

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feedback, constructive criticism when needed. Uh, and, and, and especially I would say, you know,

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my, my leaders have been, um, pushing me, you know, to avoid being satisfied with just average.

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Right. Um, so this is, this is, uh, you know, part of the learning process for everybody is that it's

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not an individual thing, right? It is a collection of, um, how your teammates, your managers, your

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leadership and your company as well. Like, you know, Comcast as a company encourages all of us to pursue

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things that interest us. Right. Even if it may be outside your organization, you have the bandwidth

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to go and be part of another team for six months, be part of projects for other teams. If you like to

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switch within the organization, there are a lot of things that everybody has to do. And, and all of

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these things definitely, you know, help. Yeah. I, you know, and it's, I think this is really valuable

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for a lot of folks out there who are, you know, vSphere admins and, and VMware infrastructure admins

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today and whether they, they currently aspire to working with, um, uh, sort of some of these other

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ecosystems of platform technologies, or these things are kind of coming at them. Um, anyways,

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with things like Kubernetes now getting baked into vSphere seven, um, you know, powered by,

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by TKG tongue, Tansu Kubernetes grid, you know, it's going to be a journey. So I think,

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you know, what you've shared today has been really, um, I think very helpful. I wasn't exactly sure what

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it was going to, what you were going to say in terms of how big of a leap, but I really like all

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all the things that have connected you through the work that you've done before as a VMware infrastructure

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admin into being a, a, a platform engineer. And that learning culture seems to be a really big,

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important part of that. I have one more question for you, which is that, you know, now you're five

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plus years in on the platform team, you're managing a team. Um, but if you were to go back and make that

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transition again, would you do anything differently? And what would that be?

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Absolutely. Um, there are like, if you are a VMware admin, right? I would say you have already mastered a

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very complex system that is used by millions of companies around the world. It connects to various

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system routers, networking, hardware, you name it. You've got technology, right? And you understand

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technology, technology comes easy for you and, and cloud form platforms is just another technology,

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right? Personally, for me, in retrospective, uh, I think back to when I started up, started my career

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off, uh, I wanted to learn everything, right? I have some engineer ones on my team today and I can see

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that curiosity to learn. And as I have switched many positions, you would think that, you know, change

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is normal for me. Um, and I've seen change and it's not normal. It's uneasy, but you have to go back

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and reflect on similar situations and know that you have like a support system. You're, uh, I like to

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call it the work family that you can rely on to get you there. Uh, for me, when I made the transition,

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uh, from VMware to cloud platform engineer, it was difficult. And I've always thought

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about this and I think it's because it chose me and I did not choose it. Like I knew that I wanted

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to do all the other stuff that I transitioned to, but cloud platforms just showed up and you know,

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it was like, okay, you're here. Right. Um, I, I have a story where I distinctly remember, um, I was

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adapting, you know, very slowly, uh, or I would say slower than usual, uh, to becoming a platform

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engineer. And we had only like three platform engineers, literally Tim, Sergei, and myself.

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And one day, you know, Tim and Sergei were off and I had to like be in the driver's seat during a huge

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outage. Um, and as I managed, I just managed to eek through the outage and, and have band-aid

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solutions. Right. And that was an eye opener for me and I knew I needed help. Right. So I would say that

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the biggest takeaway for me would be, um, leaning in, right. It's, it's difficult, it's uneasy,

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but you need to talk to your, you know, teammates, um, make sure you talk to management because,

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you know, we're all humans and we all need the help, the training, whatever is required to learn,

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you know, to get ourselves, you know, faster into, uh, get more easily adapted. I would say not

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faster, uh, but just knowing that you have, you're given the benefit, you have the backing of your

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leadership, I think is super helpful. And I would say that is one thing that I would lean and go going

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from like a V VMware admin, you know, into a cloud platform engineer. But I also think now that I've

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worked in this environment for about like five years, I think it's, I also see one of the things

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that I would have done as a vSphere admin differently, right? Like based on like all these

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learnings, I, I could have done this there, uh, or things that, you know, I, I kind of reflect on,

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um, you know, some of the things that I really love about what we do on the cloud, cloud platform side

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is that transparency, right? Like everything, all the metrics that we use to make decisions on the

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platform are available for our customers, right? I, I really think we could use, at least during my

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time, you know, we could have used some of that transparency, you know, in, uh, management of our

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VMware infrastructure, um, establishing trust, the way we communicate with our DevOps teams

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are really different when you come to the cloud, cloud platform side that I think, you know, we can

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absolutely, anybody who's done this before can look at it and say, yes, we can do that on the

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VMware side as well. So I've, I've kind of like walked both sides of the aisle and I can see things I would

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have done differently, you know, uh, fight to swap either way. Yeah. That's interesting to think, um,

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especially as you know, it, it might be too early to say, but are these, uh, are these roles going to start

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to blend and merge more? And, uh, in your case, it kind of took, there had to be a separate platform

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team, um, and you were brought over into it. It chose you, as you said. Um, and that kind of made

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this sort of hard, hard transition, but you know, maybe as the technologies become more broadly embedded

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and the practices, uh, start to just become better understood to your point, maybe there's things where

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the, the VMware, um, infrastructure teams can start to evolve towards that, that platform cloud engineer,

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uh, operating model, uh, without really changing teams. And that just sort of becomes part of their job.

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So it's, you know, I'm not going to put, you know, hard dollars against that. Cause it's,

399
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it's a bit speculative, but I would, I would put some money on it. Uh, if I, I would absolutely put

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some money on it. How many pounds of tea would you put against that? Uh, I, well, I, I cannot go out

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and have tea with my team. So I would say not anything, not, I would not put any kind of tea on it,

402
00:45:31,180 --> 00:45:38,220
but you know, technologies are merging, right? And, and I think the delineation of infrastructure

403
00:45:38,220 --> 00:45:44,860
and platforms, you know, are, are, is a certainly evolving thing. And, uh, you know, with certainly,

404
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you know, some of the Tanzu, uh, grid VMware, pivotal merger, et cetera, you know, you can,

405
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you can see that happening. And, you know, the most important thing, you know, if I had to tell

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somebody who was in either boat is to know that everybody has apprehension, right? Like everybody,

407
00:46:03,020 --> 00:46:10,060
you know, is fearful of change. Um, even for me who has seen a lot of it, it is difficult,

408
00:46:10,060 --> 00:46:16,140
right? But always trust that, you know, uh, everybody's there to help. Um, you know,

409
00:46:16,140 --> 00:46:21,660
you have done this for a long time. This is just another new technology that you are going to

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have as part of your skillset. You know, it's, uh, it's something that we all will have to work

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together. All right. Well, Neville, this has been fantastic. I think it should be required

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00:46:31,980 --> 00:46:36,540
listening for, I mean, I'm biased of course, but I think it should be required listening for,

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for every, uh, vSphere admin out there. Um, and so I, I thank you for taking the time and sharing your

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experience and wisdom, uh, with the, the Tanzu talk community.

415
00:46:50,780 --> 00:46:56,300
Fantastic. Thank you. The pleasure is all mine, Dormain, and thanks for being a sport. Have some tea.

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Oh, I will do just that. All right. Have a great one.
